Reclamação #35 Fairspin Casino

Kept in a loop of time, $1,300 hanging in progress

Por Vinc3

há 3 anos

This casino is playing with me, 2 weeks passed, 10 working days, they keep saying - "expect your money soon... then - we have technical difficulty and we can't send you your funds yet", $ 1300 in this case, and they keep me in a loop for 2 weeks without any resolve in sight. This is unbelievable, never seen such a thing, info in attachment. Fairspin, when will you send me my money?

Cassino em disputa Fairspin Casino

Motivo Pagamento atrasado

Valor $1300

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vinc3

há 3 anos

I've received the funds after quite a tiresome process that I've never encountered with any other online casino. Now I can say that this issue is completely resolved.

Vinc3

há 3 anos

So to resume:
1. You paid to me by wire before but now your wire system is broken for 2 weeks
2. My card couldn't accept the payment the first time, so you've sent by wire
3. Now you claim you've sent on bank card despite you asked me for my crypto wallet
4. And also you claim that's the only method (why did you tell me you'll send on crypto wallet then?)
5. One client had the same issue and I provided screenshot that he was paid in crypto, then how so is withdrawal on the bank card the only option, and also you successfully sent my funds by wire before but now it is broken

Make up your mind. I didn't get money.

Vinc3

há 3 anos

To reply on this: "Sir you made deposits via bank card. Withdraw is only available through this method" - no, you've paid by wire but not your wire is broken. And then why did you ask for my crypto wallet address in chat and email and told me you'll send crypto if that's so. After weeks of waiting you are still claiming various things that simply isn't so. Also I've found another client of yours on the complaints here with the SAME issue. Screenshot provided.

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

Fairspin Casino Reclamações

Veja todas as reclamações deste cassino

Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

Não resolvido

$69

Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

Não resolvido

€1,704

Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
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