Reclamação #37 Fairspin Casino

Impossible to have account closed

Por Emil M.

há 3 anos

I wanted to have account closed permanently for gambling issues so I contacted chat, since they do not offer any responsible tool, they rather prefer people not to be protected at all, and what happened next completely made be sure of it.

Chat told me they can’t do it, to send an email. Standard crooks tactic. But then what happened was insane.

I emailed them in the evening, get a reply in the morning that account is on a 24 h cool-off and I need to email them again in 24 h to have the account closed, otherwise it will unlock and remain unlocked, although I requested permanent closure for gambling issues.

Then after many emails I find out that I need to email them in 24 h sharp, or within max 1 hour. BUT they emailed me at 5:35 my local time so I won’t do that. Some incredibly abusive tactics in their sorry attempt to keep customers spending money against their will.

Seems impossible to have the account closed

Cassino em disputa Fairspin Casino

Motivo Encerramento de conta

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Emil_moto

• Romenia • 1 Avaliações

há 3 anos

Closing my account after live chat request for self exclusion due to gambling issues; + after 10+ emails in the same way; + after complains on forums showing the completely ugly side of this ‘casino’, does not seem to take responsible gaming into account. MOREOVER you say you treat it extremely serious. WOW
I am speechless.

0 responsible gaming all the way

AskGamblers

• Support Team

há 3 anos

Dear @Emil_moto,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

há 3 anos

Hi!

We at Fairspin take Gambling addiction extremely seriously hence why our rules are designed to make sure, that person does what is right for them at a given time.

We would like to point out that the player’s account has been blocked upon confirmation,

The player has not made any deposits since initial request and account has been indefinitely banned without a possibility of unbanning.

Respectfully,
Fairspin

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

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Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

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Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

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€1,704

Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
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