Reclamação #45 Fairspin Casino

I didn't receive my winnings

Por mereimate0

há 3 anos

Hello,

2022.01.07. I deposit my money to Fairspin 16.9$ and I'm playing in live games "Crazy Time, Lightning roulette", and I'm winning 120$, and I request the withdraw same day.

Now 2023.01.08. my withdrawal "In progress", I contact casino support via email and received this -> Your transaction's status is "confirmed" at the moment.

But I didn't receive my money, anyone help me please?

KYC and Wallet Address confirmed.

Regards.

Cassino em disputa Fairspin Casino

Motivo Pagamento atrasado

Valor $120

Discussão

AskGamblers

• Support Team

há 3 anos

Dear @mereimate0,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

há 3 anos

Hi!
Dear all,

We have double checked all the information we have at hand regarding this withdrawal request.

According to our data this withdrawal request has been successfully processed on our end and sent to the player. Specifically it was sent to the wallet address the player has entered upon requesting withdrawal and later confirmed via e-mail. Here’s the hash of this transaction we provided you with earlier: https://tronscan.org/#/transaction/c27397f75f7aac2a3e9c1b797f721b2812860709be67760e9620ae7a2185982b

At this particular stage of withdrawal the player is solely responsible for their funds and what happens to them as stated in the rules of our website to which each player agrees upon registration, particularly paragraph 5.7 from section “Account, Pay-Outs and Bonuses” which reads as followed:

5.7. After the funds have been withdrawn from Your wallet (Member Account), You are solely responsible for any freeze or confiscation that may arise due to the exchange terms of use that restrict transactions from gambling websites. Always read and understand Your exchange's or other wallet provider terms of use and use at Your own risk.

Respectfully,
Fairspin

mereimate0

há 3 anos

hello
today i check it my balance and im didnt recive the money.

Fairspin Casino

• Representative

há 3 anos

Hi!
We have double checked the information regarding the user's withdrawal request.

According to our data, withdrawal has been successfully processed and sent to the user.

Please, keep in mind that processing withdrawals on our website might take some time as stated in the rules of our website.
Every withdrawal is processed manually to ensure the maximum levels of safety of both users and our website.

As soon as this particular withdrawal has been processed it was sent to user and the progress of this particular transaction can be seen here: https://tronscan.org/#/transaction/c27397f75f7aac2a3e9c1b797f721b2812860709be67760e9620ae7a2185982b

Respectfully,
Fairspin

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

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Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

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Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

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BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
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