Withdrawal not received 23 day left
Even though the casino claims the withdrawal was processed on April 16, the funds have not reached my bank account. It has been over 20 days. When I contact their support, they keep giving me generic replies about "reviewing" the case with their payment partners.
Furthermore, in their recent email, they have falsely accused me of using "inappropriate language" and threatened to close my account if I escalate the matter to social media or authorities. I want to clarify that I have always remained professional and polite, and I believe this is a tactic to prevent me from seeking help.
I have attached the email sent by the casino as evidence. I request your assistance in resolving this matter and helping me get my funds.
Mail screenshot
Furthermore, in their recent email, they have falsely accused me of using "inappropriate language" and threatened to close my account if I escalate the matter to social media or authorities. I want to clarify that I have always remained professional and polite, and I believe this is a tactic to prevent me from seeking help.
I have attached the email sent by the casino as evidence. I request your assistance in resolving this matter and helping me get my funds.
Mail screenshot