Reclamação #827 Dafabet Casino

Dafabet Casino- Withdrawal declined no help from support

Por Renniweg

há 1 ano

Dear AskGamblersSupport-Team,

I now have to turn to ASG as a further consequence and instance, as my countless previous attempts to solve the problem directly with Dafabet have failed or been ignored.

I will briefly report my progress:

I am a customer of Dafabet since 01.06.2019 and have made many problem-free transactions for many years (deposits and withdrawals via Neteller) and also made many gaming transactions.

I made my last deposit via Neteller in the amount of EUR 18,000 (3k, 4k, 6k and 5k) on 21.01.2024 and played.

My current balance there is now EUR 9,700, which I cannot withdraw despite countless attempts.

One problem was that Neteller was suddenly no longer available as a withdrawal option, but after a few weeks Neteller was available again as an option.

I have been in contact with various Dafabet support channels since around 9 months and also since November 2024 via various support-emails, but to no avail.

Emails via:

ensupport01@dafabet.com

ensupport@dafabet.com

envip@indiacsonline.com

help@indiacsonline.com

[email protected]

I no longer have the time and nerves for this and have therefore turned to ASG. I have also announced this step to Dafabet several times, but this has also had no effect.

All my withdrawals are getting declined. When I tried to speak in the live chat they told that my account is compromised and told me to reset my password and try again the withdraw.

I successfully reset the password and put withdraw again but again my withdraw got declined. When I reached them again they kept telling me the same thing to reset the password.

I keep doing it several times but still the same issue it is getting declined. I reset my password several times from the last weeks but they keep declining and keep telling the same reason in live chat like a bot.

As I said, I was a customer for years and never had any problems, I lost over 8k on my last games and would just like to be able to withdraw my remaining balance (EUR 9,700) .

I find this treatment of customers more than disrespectful, I'm at my wits end and would like you to resolve this.

Thank you in advance for your efforts.

Cassino em disputa Dafabet Casino

Motivo Pagamento atrasado

Valor €9700

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Renniweg

há 1 ano

Dear Dafabet team,
Dear AskGambler team,

I have received my money, so the problem has been solved.

It is a great pity that it could not be solved without the support of AskGambler, but it is impressive how quickly the problem was solved.
I can only recommend anyone who needs support to contact Ask Gambler.

Thanks to Dafabet for the sudden quick payout.

Thanks to AskGamler for the support.

AskGamblers

• Support Team

há 1 ano

Dear @Renniweg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

há 1 ano

Dear valued customer,

We confirm that mentioned withdrawal transaction has been processed successfully.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1259 / 1288

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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