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Unable to complete verification because Dafabet documents email rejects my messages


há 6 meses

Title:

Unable to Complete Verification – Documents Email Rejecting All Messages

Complaint:

Hello, I am a New Zealand customer trying to complete my account verification on Dafabet.

I have attempted several times to send my ID documents to the official documents email address, but the system keeps rejecting my messages even when there are no attachments, and even when using different email providers. It appears the issue is with the Dafabet email system, not my documents or my account.

I have also contacted Live Chat multiple times. The agents have been polite, but they have not been able to resolve the issue. I am repeatedly told that the case is being “checked” or “coordinated,” but no actual progress is made, and I do not receive a working upload method.

I am simply trying to complete my verification and provide my documents through any functioning channel.

My account username:

< sent to the casino >

I would appreciate it if Dafabet could:

Provide a working method to upload or submit my ID documents, OR

Allow my email address to send to the verification inbox successfully, OR

Have the appropriate verification team review my case directly.

I am fully willing to cooperate and just need a functional way to submit my documents.

I can provide a copy of the email error message that I received.

Thank you for your assistance.

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello, Yes I can confirm that the matter has been resolved. Thank you Dafabet and AG for your assistance. Much appreciated.
User name

Dear @Frankthetank87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

Kindly be informed that your account has now been verified.

Thanks,
Dafabet

Raio-X do Dafabet Casino

Resolvido 1259 / 1288
Valor médio $1,000
Duração média da reclamação N/A
Resposta média N/A

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