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I have made few withdrawal requests on the 18th June but none processed or received


há 10 meses

Hello,

Full Detailed Explained issue with the Casino - Dafabet :

* I have made few withdrawal requests on the 18th june month but none of them were processed or received by me yet and i think this is by purpose being declined and cancelled from the casino's side as they want me to place more bets and lose all my funds is what I feel by such unfair behaviour and non-supportive responses from their support team members.

My withdrawal transaction ids which got cancelled are as follows :

1. 446633044

2. 446459599

3. 446342402

I have reached out to the dafabet live chat/s support team for resolution to my issue but not got any proper responses and they made me wait by saying 3-5mins and wasted my time everytime.

I also received emails only saying like :

Good day!

I really apologise for inconvenience,please kindly understand.

This kind of emails i have been receiving when i ask enquire them about my withdrawls requests issue.

I have also attached proofs of communications to support my claims against the casino.

I am looking forward to receiving a resolution from this platform.

Cassino em disputa Dafabet Casino
Valor ₹638682

Discussão

User name

Dear @Kandula123,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

Please note that your documents must meet our criteria to be accepted.
Your account will then be verified.

Thanks,
Dafabet.
User name
Hello Dafabet Sir,


I have now uploaded my DL HLV in a new background for you & have attached proof of address document aswell for you.

Kindly check the newly submitted documents which has been sucessfully uploaded in my accounts page just now.

Please let me know if you need anything else from my side I am available to co-operate with you as always anytime.
User name
Dear valued customer,

Please note that the DL HLV you provided has the same background. In order to have an easy resolution to the complaint, please provide us with your new ID AND HLV and Proof of Address.

Your collaboration and patience is appreciated.

Thanks,
Dafabet.

Raio-X do Dafabet Casino

Resolvido 1259 / 1288
Valor médio $1,000
Duração média da reclamação N/A
Resposta média N/A

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