Dafabet Casino - Formal Complaint Regarding Non Receipt of Approved Withdrawal INR 32000

Dear Dafabet Support Team,

I am writing to formally raise a complaint regarding serious issues with my Dafabet account (Username: champ678). Despite multiple attempts to seek resolution, I have not received any satisfactory response or update.

Details of the Issue:

1. Unjustified Manual Adjustment of ₹71,087.63:

On reviewing my account transaction history, I found a manual adjustment debited from my account on [Date visible: approx. April 2025] amounting to ₹71,087.63 (Transaction ID: 2682537888).

I never authorized this transaction. It was done without any notice, explanation, or justification.

This happened after I requested a transfer from Dafa Sports to Casino. I had not been actively betting for months before this adjustment.



2. Cancelled Withdrawal of ₹20,000 on 01/05/2025:

I submitted a valid withdrawal request for ₹20,000, which was cancelled without reason (Transaction ID: 437747913).

No explanation was provided for the cancellation, and the funds were not returned.



3. Lack of Transparency and Communication:

I have not been informed of any rule violation, nor have I been contacted regarding any investigation.

The complete lack of communication about such a large deduction is unacceptable and unprofessional.




Request for Immediate Action:

I demand a full explanation and justification for the ₹71,087.63 adjustment.

I request a reversal of the deducted amount or a prompt refund to my original deposit method.

I also seek clarification and resolution on the cancelled ₹20,000 withdrawal.


Please treat this matter with urgency and respond within 48 hours. If no satisfactory resolution is provided, I will be forced to escalate this issue to international gambling dispute forums and regulatory bodies.

Attached are screenshots of all related transactions and my profile details for verification.

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

The complete lack of communication about such a large deduction is unacceptable and unprofessional.

I kindly request you to process the initial deposit as a refund at the earliest, as I am no longer using the platform and there are no policy violations from my side. Please treat this as a priority and provide a confirmation regarding the refund status.

Dear Valued Customer,

Upon reviewing your account, we have noticed that it does not comply with one of our Terms & Conditions, which clearly states that each person is allowed only one account.

Regarding your balance, we kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I kindly request you to process the initial deposit as a refund at the earliest, as I am no longer using the platform and there are no policy violations from my side. Please treat this as a priority and provide a confirmation regarding the refund status.

Your team has asked me to provide initial deposit in account

Regarding the INR 71,087.63 (Transaction ID: 2682537888), a manual adjustment was made to confiscate your bonus and winnings


This message is received from dafabet team.....


Where is my initial deposit 32k ?

Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.