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Dafabet verification pending since 7 days


há 8 meses

Dear AskGamblers Complaint Team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all required documents 7 days ago, the status remains pending, and I have not received any response or update from Dafabet’s support team.

In addition to the verification delay, I have withdrawals that are also stuck since the same date:

₹165813 INR

₹135764 INR

Dafabet’s failure to verify my documents and release my funds has caused significant stress and financial inconvenience. Their support team has been unhelpful and unresponsive during this entire period.

I kindly request AskGamblers to assist me in resolving this matter urgently and to hold Dafabet accountable for the unreasonable delay and lack of transparency.

Please let me know if any additional information or documentation is required from my side to proceed with this complaint.

Thank you for your support.

Cassino em disputa Dafabet Casino
Valor ₹301577

Discussão

User name

Dear @Satishkr487,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

User name
Dear Valued Customer

We are pleased to inform you that the upload issue has been resolved.

Kindly be informed that our CS team has reached out to you with a request to provide some specific documents for further validation. Please follow their instructions in order for us to proceed with your concern.

Thanks,
Dafabet.
User name
Dear valued customer,

Kindly note that we are still looking into your issue. Please allow us some more time, we will get back to you the soonest.
Your patience is highly appreciated.

Thanks,
Dafabet.
User name loyalty-level-2
My documents is not open, how can i upload the docs again? I have asked your support team yo open but they are noy opening. Please open documents section yo upload new docs

Raio-X do Dafabet Casino

Resolvido 1259 / 1288
Valor médio $1,000
Duração média da reclamação N/A
Resposta média N/A

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