Reclamação #2204 Dafabet Casino

20000 INR deposit not credited in wallet since January 31st

Por Charanchari1

há 4 meses

My username Charanchari1

I made a deposit of 20k on Jan 31st. It's almost 5 days completed still amount is not added to my wallet.

Whenever I reach customer support, I get the same copy-paste template. I'm really frustrated with these services.

Even after providing the transaction proof on the cashier page, the deposit is not reflecting.

I feel they are not serious about players' money. I can't understand why players should wait for so long to receive their own money, and I see no serious action against the email or chat.

I need my funds to be added in wallet.

Cassino em disputa Dafabet Casino

Motivo Pagamento atrasado

Valor ₹20000

Discussão

AskGamblers

• Support Team

há 2 meses

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

há 2 meses

Dear Valued Customer,

As previously advised, our payments partner has not received the funds for your transaction. If the amount was deducted from your bank account, it is likely currently being held in a pending state within the banking network.

We kindly recommend contacting your bank to request a refund or a transaction reversal, as the funds may still be with them. Once the bank releases the hold, the balance should reflect back in your account shortly.

Thank you for your understanding and cooperation.

Thanks,
Dafabet

Charanchari1

há 2 meses

Strongest evidence from NPCI. But not received any proof from dafabet yet. Just generic response. When I made payment inside dafabet and all the evidence showing that payment reached the merchant, then we're is my amount.

Charanchari1

há 2 meses

Another strong proof.

Raio-X do Dafabet Casino

Resolvido 1258 / 1287

Valor médio $1,000

Duração média da reclamação N/A

Resposta média N/A

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