Reclamação #1 Сrownslots Casino

Crownslots Casino - Crownlsots hold my deposit

Por thomas w.

há 1 ano

I deposited 31 august with paysafecard. See screenshots. Paysafecard is Instant. Money Home Instant from My Account. But balance is 0 and no Deposit Bonus also. And Nobody cares, close to one week. See Screenshot too. Chat don't help me and when I send E-Mail to Finance Team Nobody answers me. I Hope Casino Credit me The Money of Send it back to me.

Cassino em disputa Сrownslots Casino

Motivo Valor não creditado

Valor €20

Discussão

AskGamblers

• Support Team

há 11 meses

Dear @wennertom,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Сrownslots Casino

• Representative

há 11 meses

Dear All,

We have re-investigated the case and would like to clarify that both the funds and the bonus have been successfully credited to the player's account.

The delay was caused by a technical issue on the provider’s side. Our financial department has verified and confirmed the completion of the transaction on 06/09/2024.

In light of this, we kindly ask for the complaint to be reviewed again and considered resolved.

Best regards,
Crownslots Casino Team

AskGamblers

• Support Team

há 11 meses

Dear all,

This complaint has been reopened as per Crownslots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 1 ano

Dear Crownslots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Сrownslots Casino

Resolvido 2 / 2

Valor médio $12

Duração média da reclamação N/A

Resposta média N/A

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Crownslots Casino - Crownslots lies and bends the rules to their fit what else do they bend

I am writing to formally dispute the removal of my free spins from the recent raffle, which I entered and won fairly. According to your terms, there were three steps required to qualify for the prize. I followed all three clearly and in good faith, as outlined in your promotional materials.

Despite meeting the stated requirements, my free spins were revoked under the claim that I had not followed the steps, an assertion I strongly disagree with. I ask that you review my account activity and the associated promotional terms to verify my compliance. I took part in the promotion with full transparency and expectation of fair treatment, and this situation feels both unjust and misleading.

I respectfully request a thorough review and reinstatement of the spins I rightfully earned. If for any reason that cannot be done, I would like a detailed explanation, step by step, of what was allegedly missed so I can escalate this to the appropriate regulatory body if necessary.

Resolvido