Casumo Casino - I am having problems withdrawing funds due to the lengthy verification process

Dear Askgamblers!
Yesterday I received an email from the casino regarding the closure of my account. They also informed me that they would be paying the rest of the balance due.

I would appreciate it if you could please hide any screenshots of correspondence regarding this matter that were sent as part of my complaint.

Dear @Yahor,

We have marked attachments in your opening message as private. Please note that all attachments are private by default, which you can change to "public" but we kindly ask you to think it over before you do it.

Thanks in advance for your cooperation.

Hi Yahor,

Thank you for reaching out, and we sincerely apologize for the frustration you’ve experienced with your withdrawal process. We understand how concerning delays can be, especially when you’ve provided all the requested documentation.

Please know that our team is committed to ensuring all accounts are verified securely in line with our regulatory requirements. However, we recognize that this process has taken longer than expected in your case, and we truly regret the inconvenience.

We reached out to the relevant team and worked to expedite the process to ensure it was resolved as quickly as possible.

Based on the screenshot you provided in your last update, it appears the issue has been resolved, and we hope you receive the payment soon.

We would appreciate it if you could update the complaint once everything is fully resolved. Of course, please let us know if there’s anything else we can assist you with.

All the best,
Casumo team

Dear All,
As soon as the funds arrive to my Skrill wallet, I will definitely notify you about it.
I hope it won't take the casino much time to transfer my balance to the payment wallet.

Hello!
The casino has successfully credited my funds to my payment wallet.
I'm grateful for the prompt resolution of my issue and have no further complaints regarding the casino.
Thank you for your assistance in resolving this matter. My complaint can be closed.
Have a good day!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.