Marcar tudo como lido

Configurações

Notificações
Reclamações de cassino

Delayed withdrawal 400 CAD


user_avatar badge
Por eesh1985
há 1 ano

It has now been 5 business days since requested a withdrawal and it is still listed as “under review”.

Chat has been no help other than confirming I’ve waited longer than normal to receive my funds.

They could not provide me with a timeline, only some standard messaging on having patience…. Well they’re running thin already.

Please help.

The amount is $400 CAD.

Cassino em disputa Cashed Casino
Valor $400

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Confirmed that it was received. This complaint is now resolved. Thanks.
User name

Dear @eesh1985,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal has been processed on 14.02.2025.

Thank you for your patience.

Best regards,
Cashed team

Raio-X do Cashed Casino

Resolvido 26 / 27
Valor médio $2,171
Duração média da reclamação 5 dias
Resposta média 2 dias
Failure to comply with Self exclusion request
On February 8, 2025, after losing thousands of dollars on Cashed Casino, I asked for my account to be permanently closed because I developed a gambling problem (See Document 1). Based on their terms and conditions and gambling industry basic standards regarding safe gambling, they agreed to my request.

On April 30, 2026, out of nowhere and without warning, I received a marketing email from them mentioning a special offer (See Document 2). It appears my account had been reopened, without any intervention on my part, the whole in clear violation of my request and all basic safe gambling protocols.
Unfortunately, after receiving their promotional email, I relapsed and lost 3125$ (See Document 3).

The first time I played on Cashed Casino, I lost a considerable amount of money. It was my mistake, I lived with the consequences and tried to rebuild my life. But after informing them of my gambling addiction and asking them to permanently close my account, it was their responsibility to assure the permanent closure of my account and to not solicit me with marketing emails.

I reached out to them and asked for a fair resolution but to no avail (See Document 4). This response was surprising considering that this situation is a clear and serious violation of basic safe gambling protocols. The unwarranted and unjustified denial of responsibility combined with the seriousness of the violation warrants for an symbolic sum of $500 as compensation for the trouble and inconvenience caused by Cashed Casino.

I am not looking to profit off the situation. I want to be made whole for their failure.

In conclusion, I am requesting to be refunded for all the deposits I made after I received from them, against my unequivocal request for permanent self-exclusion, several unprompted promotional emails, which have caused me to relapse, the whole representing an amount of $3125. In addition, I am requesting an additional amount of $500 as fair compensation for the trouble and inconvenience suffered. In total, my claim is for an amount of $3625.

Thank you.
Chart Pointer
82h Restantes
$3,125