Reclamação #22 Cassino Cadoola

Cadoola Casino - Missing Visa deposit of €100

Por Annika L.

há 6 anos

On September 21st in the morning, (approximately at 7.22 AM Finnish time), I made a Visa deposit of 100 euros to Cadoola Casino. There was, anyway, some technical issue; the 100 euros was debited from my Visa card, but it never arrived to my Cadoola gaming account. Later that morning I made also a Trustly deposit to cadoola, and it arrived there normally. So the 100 euros was debited from my Visa, but it never showed up in my gaming account; also it was never returned back to my Visa account, either. I am asking you kindly to return my 100 euros to either my gaming account, or back to my Visa account. Both options are totally fine with me. The point is, to get my money one way or another. After the deposit, first it said in my casino account that the Visa deposit is "pending"; now it says, that it is "canceled". It is anyway debited from my Visa account and it has never returned back there. Please help!

Cassino em disputa Cassino Cadoola

Motivo Valor não creditado

Valor €100

Discussão

AskGamblers

• Support Team

há 1 ano

Considering all the information provided during the course of the complaints process, AskGamblers Complaints Team came the conclusion that the player actually submitted complaint against wrong casino brand. It is clearly visible that disputed transaction is related to the company named "Trannel International", and not referring to the Trannel Group, where Cadoola Casino is part of.

Based on the above, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is not referring to the correct casino brand. The player is free to submit new complaint, against correct casino brand, but only if it is presented at AskGamblers.

AskGamblers

• Support Team

há 6 anos

Usuário inativo

há 6 anos

Hello,
You can mark this complaint closed as this isn’t leading anywhere.

Thanks,
Annika Leino

Cassino Cadoola

• Representative

há 6 anos

Dear Annika,

We would like to kindly tell you, that we checked your issue with our Finance team several times. We searched the names of the possible websites you made a deposit to on the internet. We kindly ask you to check the list of the websites one more time and we hope you will be able to find your lost deposit.

If you have any other questions, do not hesitate to contact us, please.

Kind regards,
Cadoola.com Administration

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

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~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

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I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

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