Beschwerde #12 Cadoola Casino

Missing Visa deposit of €100

Von Annika L.

vor 6 Jahren

On September 21st in the morning, (approximately at 7.22 AM Finnish time), I made a Visa deposit of 100 euros to Cadoola Casino. There was, anyway, some technical issue; the 100 euros was debited from my Visa card, but it never arrived to my Cadoola gaming account. Later that morning I made also a Trustly deposit to cadoola, and it arrived there normally. So the 100 euros was debited from my Visa, but it never showed up in my gaming account; also it was never returned back to my Visa account, either. I am asking you kindly to return my 100 euros to either my gaming account, or back to my Visa account. Both options are totally fine with me. The point is, to get my money one way or another. After the deposit, first it said in my casino account that the Visa deposit is "pending"; now it says, that it is "canceled". It is anyway debited from my Visa account and it has never returned back there. Please help!

Unseriöses Casino Cadoola Casino

Grund Einzahlung nicht gutgeschrieben

Betrag €100

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Considering all the information provided during the course of the complaints process, AskGamblers Complaints Team came the conclusion that the player actually submitted complaint against wrong casino brand. It is clearly visible that disputed transaction is related to the company named "Trannel International", and not referring to the Trannel Group, where Cadoola Casino is part of.

Based on the above, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is not referring to the correct casino brand. The player is free to submit new complaint, against correct casino brand, but only if it is presented at AskGamblers.

AskGamblers

• Support Team

vor 6 Jahren

Inaktiver Benutzer

vor 6 Jahren

Hello,
You can mark this complaint closed as this isn’t leading anywhere.

Thanks,
Annika Leino

Cadoola Casino

• Representative

vor 6 Jahren

Dear Annika,

We would like to kindly tell you, that we checked your issue with our Finance team several times. We searched the names of the possible websites you made a deposit to on the internet. We kindly ask you to check the list of the websites one more time and we hope you will be able to find your lost deposit.

If you have any other questions, do not hesitate to contact us, please.

Kind regards,
Cadoola.com Administration

Cadoola Casino Beschwerde-Statistik

Gelöst 22 / 22

Durchschn. Betrag $3,077

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlungsdauer vom Betreiber ist sehr lang

Liebes Cadoola Team,

Liebes Askgamblers Team,

am 03.07.2022 habe ich eine Auszahlung in Höhe von 800 Euro vorgenommen.

In der Regel dauert die Auszahlung nur 3 Werktage in besonderen Fällen 5 Werktage.

Aktuell dauert die Auszahlung bereits 7 Werktage. Der Kundensupport hat hier immer nur einen vorgefertigten Text und hilft hier auch nicht wirklich weiter. Da Sie laut eigenen Angaben, keine Möglichkeit haben, die Daten einzusehen. Komisch nur, dass früher, das cadoola Team immer sagen konnte, wann die Auszahlungen geplant werden.

Heute hatte ich das erste mal das Gefühl im Support, dass mann mich anhört. Ich weiß nicht, ob Sie mir das nur so schreibt oder ernst meint. Weiß ich nicht.

Warum dauern die Auszahlungen aktuell so lange ? Warum hat der Support nur einen Standard Text ? Ich bitte darum, dass mann die 800 Euro an mich überweist.

Dankeschön und viel Gesundheit an alle.

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< personal information removed >

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