I've spent a lot of money on this site and have finally recovered some of it.
On 2019-06-21 I won 1500 €.
Due to the payout policy, 500 € per day, I had to distribute this payout to 3 days.
1x 500 € was also paid out after about 1 week, but the other two payouts are now on pending.
In the chat one is always put off, lasting about 2-3 days. Delay became 2 weeks!
I hope it helps to describe this problem here and hope now on time taking payment.