BuranCasino

On the positive side, their website is nicely designed, and they offer a decent variety of games. However, my payment was heavily delayed, which was quite disappointing and affected my overall impression. As a result, I can't give them a very high score.

I tried out this online casino, and it's got some good and not-so-good points. On the positive side, the game selection is pretty cool, and I had some fun playing.

I gotta be honest, I wish the customer support was a bit friendlier. They were okay, but it would be nice to feel a warmer welcome. Also, I noticed they don't have many loyalty features, which is a shame. But hey, overall, it's not too bad, just room for improvement

Buran Casino for me is good place. I played here because I saw my buddy play there, but I didn't enjoy it as much as he did. For me this casino didn't stand out with anything, not bonuses, not a cool loyalty, not some crazy new providers I haven't seen. Nothing special, but at the same time the quality of what they got is good. I can point out a very good choice of payment methods and pretty reliable withdrawals. and thats about it. The design feels very crowded. Everything on top of everything and no space in between (personal opinion), but I guess not hard to figure out where stuff is. The casino is good, but for me wasn't anything special or new.

It's passable. Its games have high RTP, the bonuses have fair requirements, and the user interface is easy to navigate. It has a responsive customer service and a VIP program.

BuranCasino

há 4 anos

Dear Player,

Thank you for the time taken to provide the feedback about our casino, we truly appreciate it.
We wish you the best of luck in our casino!

Best regards,
Buran Casino

It's passable. Its games have high RTP, the bonuses have fair requirements, and the user interface is easy to navigate. It has a responsive customer service and a VIP program.

It's good as expected of a fair casino site but it is not impressive at all. The website itself, although easy to use, doesn't have any charming features worth looking back to. There is also an absence of support for cryptocurrency.

BuranCasino

há 4 anos

Dear Player,

Thank you for the review!

We value highly the feedback coming from our customers and we make sure to improve our services in order to satisfy our Players’ needs.

Please note that we do support cryptocurrency deposits. Please contact us via Live Chat in order to be assisted further in case needed!

Best regards,
Burancasino Team

I liked the game choice and visual of casino. I liked the first deposit offer (what later I found to be just trisck to lure unsuspected clients into their casino)

I disliked first and main thing what came unexpectedly. I deposited 75 EUR and stright away freespins offer jumped on my screen. I thought ok, and started playing some game, I think 20 spins. I used them and after that was looking to activate my bonus what should be credited somewhere as offer granted. As I didnt found the offer, I contacted live chat. Live chat told that this deposit was not counting as first and 100% bonus wont be credited. They offered to deposit one more time, but how can I deposit if I got tricked already. I even got email stating "Enjoy your time to the fullest - get another 100% Bonus" and this was last drop. Do not choose this casino, my personal experiance was very poor and live chat unpolite

BuranCasino

há 4 anos

Dear player!

First of all, thank you for taking your time to leave this review.
Your feedback is important for us and will help our team to improve the services we provide on our brand.

We are sorry to hear about this experience you got while playing on our website.
However, we want to kindly inform you that the pop-up message with the bonus activation you receive, provides information about the bonus offer you currently have on your balance.

In addition, we would like to underline that, in case if you have not received the promotion you were expecting to automatically, you can always contact our Live chat immediately, which is available for you 24/7, and our support team will assist with your question.

Should you have any additional questions, please, do not hesitate to contact us via Live Chat or via email.

Best regards,
Buran Casino Team

You must use the same wallet to deposit money and transfer them back. If you want to transfer money to another card, some questions may occur or you can be considered a fraud, these are the rules.

New games getting added regularly. Many deposit options and min deposit is 10€.
2 regular deposit bonuses per week which I didnt really use, might be nice for some players tho

-RTP seems somewhat rigged, for the past 30 deposits I wasn't even able to land a feature and the session almost always ended within 5 minutes
-Loyalty program is terrible, you can get 1€ for 10k€ wagered
-PlayNGo games often lag to the point where you can make one spin per 30 seconds, support never knew what is going on, this didn't happen once
-Support agents seem to act like computers, they literally read 3 words out of 4 sentences and post prewritten phrases, lately they started to add info about new games to not seem so automated
-You are unable to check your bonus to deposits ratio, they will tell you in the chat to send email, in the email they will tell you to check some option on the website which doesn't exist, magical circle

BuranCasino

há 4 anos

Dear Player,

Our goal is to provide an extreme level of customer service and we appreciate the time you took to let us know about your recent experience so it can inform service improvement.

In light of your review, we would like to assure you that in our slots the reels are spun with a fair and equal chance for each stop position by a certified random number generator and the Casino cannot technically influence this randomization in any way.

We take great care to ensure that important matters such as any technical issues with games are properly managed. That’s why we kindly ask you to provide our Support Team with any details and issues with PlayNGo slots so as to ensure that an acceptable standard has clearly been met.

Over and above, we are sorry that you experienced dissatisfaction with our loyalty program. We strive to give you a spectacular experience every time and you may rest assured that your feedback will help us improve our loyalty program. We are thankful for helping us to shape the best customer service of BuranCasino.

If you have any queries arising from the above then please do not hesitate to contact us via [email protected] or via Live Chat.

Best wishes,
BuranCasino.com

Support is very helpful.
The design is OK.
Large number of games.

1. The cash out is a nightmare, a real nightmare. Finance department is 0/10. A big zero. Your cash out is in pending status for days or weeks. Documents were asked after the third day and then nothing happened, just got an email I will get my money in the next 3 days.
2. I missed a lot of deposit bonuses and free spins because I had an active cash out. Nonsense.
3. VIP program is a joke. 100 points = 1 forint = 0,000028 euro. 1st of April is already passed.
4. The cash out limit is also a joke. I know it is in the casino rule, but if you win for example 5000 euro and want to make a cash out, it will take months to get it.
Not recommended.

Really interactive casino with a modern look and lots of games and providers. The live support is also very helpful so my problems are solved most of the times.

I am actually enjoying this casino, all its faults considered. The waiting period is slow compared to some of the other casinos I've tried. It might be third-party problems but if you could fix that the casino would be a lot better.

I don't understand what all the fuss is about when the casino is well designed looks nice and its very easy to navigate. Not to mention that they have some cool bonuses. Decent amount of providers provides good variety and plenty of choice.

Yes i agree sometimes the withdrawals can be slow indeed, however if you focus on getting your documents sorted out promptly these delays can be avoided.

Simple and clear casino site navigation. large number of games, fast and polite support service. Nothing good could be found anymore, although on this site he has a rather high rating.

You position your institution as a casino with fast withdrawals. why deceive? The support service talks about 24 working hours per output, with an operating mode from 10 to 18. This means that the output takes 3 days. we are talking about an electronic wallet, and the cards even more. I will never do such nonsense as a deposit in this institution.

BuranCasino

há 6 anos

Dear Iliya,

First of all, we would like to congratulate you on your winnings and thank you for taking the time to review our website. We are constantly trying to improve our service and having withdrawals processed as quickly as possible.

Please note, that your first withdrawal request has been cancelled by our Finance department due to the fact that you have not completed the wagering requirement of your deposit. However, the second withdrawal request is currently being processed by our Finance Department and is scheduled to be paid out today!

Should you have any more questions, please do not hesitate to contact us!
We hope for your understanding.

Best regards,
Buran Casino Team

I selected this casino cause of their great selection of games. You can also select provider in the search bar and that's something i really feel its a must to have. No one remembers all the slots names.

As i suspected this is a sister casino of Zulabet and Libra.
You deposit and get confirmation not only from the casino but a mail as well.
No money shows up in the account and the livechat cant do a thing.
They need to send this to the financial department and you need to wait. Last time i had to wait 12 hours for my deposit and now i did it again :)
If you want to play at this casino tomorrow you better deposit today. If not then select another casino that does not have a bad payment system that looses your deposit

BuranCasino

há 6 anos

Dear valued customer,

Thank you for taking your time to review our website! We highly value each opinion and are constantly striving for improvement!

We want to apologize for the delay with resolving your deposit question. We understand that this is a serious matter and would like to assure you that it is being fixed by our IT team!

Moreover, do not forget to check our available promotion or simply contact our LiveChat and we will happily find some interesting bonus for you!

Should you have any other questions or concerns, do not hesitate to contact our Team, please.

Kind regards,
Buran Casino Team

- Good amount of different games and providers
- Livechat employees have been helpful at least now
- Website itself looks ok but you can't edit your profile so if you want to change something you need to ask help from livechat every time

This casino is checking withdrawals very slowly. Approving withdrawal takes almost one week and not 24 hours like they say on their website. That is the big reason why i don't like playing on this casino.

BuranCasino

há 6 anos

Dear valued customer,

First of all, we would like to congratulate you on your winnings and thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services.

Please note, that according to the Terms and Conditions of our site, every withdrawal request is processed within 24 working hours (which amounts to 3 working days) by our Finance Department. Nevertheless, we always strive to have withdrawals processed as quickly as possible. Moreover, you can always contact our Support or Finance team to find out the status of your current withdrawal requests!

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
BuranCasino Team

I liked the 100% bonus on the first deposit, and the 200 free spins.

I disliked that I chose this casino on the basis that it had decent reviews and accepted Idebit for both deposits and withdrawals, only to discover after depositing with Idebit it does not, in fact, accept withdrawals via Idebit. This doesn't make sense to me. I don't appreciate being offered a multitude of free spins, only to be spoon fed 20 at a time over a period of days, and having to contact chat each time. Like a child asking for a cookie. It's degrading and time consuming. I don't like being told on chat that to close my account I have to send an email explaining why, and that by doing so I am basically signing a disclaimer that I have no complaints with management.

Bizarre, manipulative, and again, degrading. Being a gambler sometimes is exciting and fun. Sometimes it feels like I'm dealing with vultures waiting to feed off of my desire to just play. For the record, I will not formally close my account if it is the equivalent of me saying I have no complaints. Leave it open. I just suggest no one else opens one.

BuranCasino

há 6 anos

Dear valued customer,

Thank you for taking your time to review our website!

First of all, we would like to tell you, that in the cashier you can select all available payment methods you can use to withdraw your winnings.

Also, in accordance with point 2.3 'First deposit free spins are added as a set of 20 per day for 10 days - amounting to 200 free spins in total. The first 20 free spins are added immediately after a successful deposit. The next 20 free spins are added in another 24 hours during 9 days.' You can check all promotions rules by clicking 'Click more' button in the appropriate section.

Unfortunately, our Customer Support agents cannot close accounts via Live Chat. As the request should be reviewed by the management, we kindly ask our customers to send an e-mail, for this request to be processed as soon as possible. If there is a need to close an account instantly, our team will take actions immediately.

Nevertheless, we appreciate your opinion and we will work even harder to improve our service in the future.

Should you have any questions or concerns, do not hesitate to contact our Support Team, please.

Best regards,
BuranCasino.com Administration

Nothing positive I can say about the casino. They make anything possible to make you unable to withdraw any winnings.

The casino is doing anything possible to make you not be able to withdraw your winnings. First, their terms and conditions are made to make you only be able to request withdraw a maximum of 500euro/day. It takes another 24 (business hours, which means up to 3 business days) to approve/disapprove your request. Only then you are able to request another 500 euro. After waiting for a week to request a total of 1000 euro withdraw (2x500), eventually, they canceled it for no reason, asking me to make it 4x250 (ARE YOU SERIOUS?). This automatically made me be able to request only 2x250 euro today and then will have to wait for a few more days to be able to request another 2x250 euro. This casino is such a SCAM.
Here is their email:

"Dear XXXXXX,

We would like to inform you that your withdrawal request(s) in total amount of 500 + 500 EUR was (were) cancelled by our Financial Department.

We kindly ask you to split your withdraw into several parts of 250 + 250 + 250 + 250 EUR.

If you have any additional questions please do not hesitate to contact us via email [email protected] or via Live Chat.

Best Wishes,
BuranCasino.com Financial Department"

BuranCasino

há 6 anos

Dear valued customer,

Thank you for taking your time to review our website!

Could you provide your username so we can provide you with accurate information regarding your account, please?

Looking forward to your reply!

Best regards,
Administration of BuranCasino.com

I just tried this Casino last night, amazing support always here to help.

I've deposit 300€ exclusively with paysafecard because nothing works exept it in my country.

I've won about 983€ i'm waiting for it to proceed by wire transfer bank.

I will come back to you to told you how long they takes to paid me.

My Username is FlaxLar***

For now ? I've nothing to dislike, maybe the approval of my documents let's wait and see.

Buran casino is one of the Araxio NV group of casinos with a Curacao casino license. I think even though they do not have Malta they can be trusted, as I know of a few people who made successful withdrawals within 24 hour frame so that is all good.

I signed up at this casino more than a year ago and claim so no deposit bonus freebie. I think it was 20 or 25 free spins, but do not get excited, as those spins were on one of Red Rake gaming slots, which means you get a bet value of $0.06 per spin on 30 pay line slot. I remember playing at their sister website 200 spins with that bet and won less than $3.00 hehe. I did not end up winning much, which means wagering was not completed.

A few weeks back I decided to claim the welcome offer. 200% with 200 free spins on God's temple, arrrg what an awful slot. I lost the bonus funds in less than 1 hour and did not manage to make cash out from free spins either.

Support is good and very responsive. I think they really do in fact have 24 hour support and I they have their line of wording/talking. Like the responses you get is not the standard that most casinos give out there. The will be saying let me check that question for you and get back with an answer, do not close the chat window. Hello, why would I want to close the window? I must admit it is a bit funny and I like their line of talking.

I think this casino can be trusted even though I did not make it to the withdrawal stage. They have great support, a very huge selection of slots, without any restrictions and a good bonus, although x30 the wagering on deposit + bonus seems a bit much to my liking. If I were to deposit here again, I will most probably never take any bonus here.

First and foremost, let me clarify here that ewallets are indeed available at Buran Casino, as opposed to that indicated in the review info above, so Askgamblers need to update this bit immediately!

Buran is yet another casino owned by Araxio Development N.V, part of Tranello Group of companies, based in Cyprus. This may not be favourable to some discerning players, simply because the casino only has a Curacao license, but this has not deterred me from playing at any of their casinos so far. In fact, most of my regular playing and favourite casinos do have Curacao licenses, and I haven't had any serious problems with any of them as yet!

The biggest attraction at Buran Casino is its welcoming offer - a 100% deposit bonus plus 200 free spins, for a 20 EUR minimum deposit. At a few other sister casinos, this 200 free spins are given in one go, which I really like and prefer, but at Buran, they are spread over 10 days instead, which can be a bit of inconvenience, and one that I don't really like at all. Having to request for each 20 free spins each day, for 10 days in a row, became quite annoying to me. In fact, I even lost 1 day of it due to the time zone difference! Damn!

Game selection is good, although not as comprehensive as at other casinos, but should suffice most players needs. All the popular big name game providers are available, like NetEnt, Microgaming, Play'nGo and Quickspin, so choice of games is not a problem at Buran Casino. What I like here is that the favourite games list does not disappear upon logging out, unlike at some other sister casinos, and there's also that completed wagering indicator, which is good - one that I must have at all casinos that I play at. For me, no wagering indicator would mean a closure of my account at that casino - no 2 ways about this!

My first ever play at Buran Casino turned out most unexpectedly indeed! Finn And The Swirly Spin played very well for me - it gave me a fairly big win after reaching the 20 Keys level, but 'stupidly' enough, I switched over to play GameArt's Ramses Treasure, hoping for a same good play on that game, but it turned out to be disastrous instead! I lost all my balance on that cold playing game, argh!

With zero balance left. I next requested for my first 20 free spins to be changed to Dragon Kingdom game instead, got it, and won over 10 EUR from those free spins. I then played the winnings on Finn game again, and luckily for me, the game remained 'hot', gave me many more free spins games, and I finally completed the free spins winnings wagering, with 191 EUR in cash balance! Whoopie! Without any hesitation, I quickly made a withdrawal of it! Hahaha.

The best part was yet to come! Within that same day itself, my withdrawal got approved, without needing any documents submission for prior KYC approval, and payment was received into my Neteller account very soon after! That was a totally unexpected and a marvellous turn around from Buran Casino! No other Araxio casino afforded me this privilege! A superb service from Buran Casino indeed! And with that, Buran Casino makes into my top favourite casinos list! Hehehe.

I want to share with you my opinion about Buran Casino. Quite interesting design of this site, an original one. A huge number of colourful and interesting games by different providers, I have not seen this for a long time in other casinos. Trust me, I playa lot of these. My experience was great so far, after registering received my bonus as they promise. By the way, comparing to other casinos the bonus wagering conditions are great, like it so far!

Actually, I think I am becoming a fan of this chain of Casinos and really hope that they will not let me down.

Pretty nice casino, also with pretty nice design! There are many promotions, bonuses, also free spins, that just don’t let you stop playing and depositing :) I did really like bonus system, you just deposit and contact chat consultants, i did get a big bonus for my first deposit, and then got many interesting offers. I haven’t withdrawn yet, but gonna let you know in the future how it works :)

Had no problems yet, uncomfortable mobile version a little, but doesn’t matter. Think it’s ok here, but of course casino is casino, and be ready to lose your money sometimes.

I’ve been playing different casinos for a really long time, so I don’t think I’ve found something new, that can really surprise me. But anyway, I’ve found Buran Casino really worth speaking about. The first thing worth saying is that this site looks quite modern and beautiful, just like I prefer. Also many nice slots, chances to win and so on, can’t even say something bad, support is also ok, sometimes a bit slow, but agents help anyway.

Quite strange withdrawal system, and also a bit slow, but anyway exists and of course you can withdraw your winnings.

I really enjoy playing this Casino. The design seems to be great and modern but at the same time it doesn’t stick out and distract me from playing.

Also I was surprised by the bonus system, which is quite loyal. For example, I got 100 % for my deposit, which was 50 EUR, and 200 spins on top, all in once. Seems like quite a bargain!

The Live Chat was really helpful and nice. I liked the clearness and they helped me with my issue really fast. And the last but not least, the selection of slots! I play in different Casinos for few years, but I think I finally found the one, where all my favorite slots are at one site.

Actually I can’t name any disadvantages. Once, my bonus wasn’t credited automatically, but I solved it in live chat quickly and continued playing.

The website is ok. It's moving very well. Easy to use. A nice design. Very many providers

I make the withdraw on 19.01.2018 and today is 22.01.2018. Their withdrawal policy is embarrassing. I made a withdrawal of 700 euros, and they split my withdrawal in 5 parts 150/150/150/150/100. Why, I really do not understand, when in their rules it is clear that the limit is 10000 euros per month. They asked for selfie with my ID and driving license, and after they split my withdraw in 5 parts.

Acceptance of a withdrawal take very long. I think they want you to revers your withdraw to lose all the money. For 700EURO, I need to w8, 7 day. They have little to ask for pictures of personal things just to aggravate the withdrawal process. So take care of them.

BuranCasino

há 7 anos

Dear valued customer,

Let us congratulate you on your winnings!

First of all, we would like to inform you, that according to paragraph 4.4 of Terms and Conditions, Casino may request all the necessary information and documents in order to manage and verify your account. So, the documents were requested to complete your account’s verification.

Also, we want to pay your attention, that your withdrawals will be payed out according to the schedule made by the Financial Department.

We hope, that we helped you to clarify information concerning you withdrawals. If you have any additional questions, do not hesitate to contact us via Live Chat or e-mail [email protected]

Best regards,

Administration of Buran Casino.

Started off pretty well when this casino was new, everything seemed pretty good. Live chat was quick and agents were friendly. Service was quick and efficient. Bonuses offered were interesting. However, now its getting bad to worse.

Seems like they are not able to handle any more customers. The live chat is understaffed and it takes ages to get a query resolved. I have waited for close to an hour just to claim a promotion. That's ridiculous. The chat agents are rude, they change the promotion terms at their own convenience. For eg: I was offered a bonus of 60% and 60 free spins. When I claimed the bonus via live chat I was told the free spins could be claimed once I exhaust my bonus money... to which I demanded an explanation as nothing as such was communicated via email. The live chat agent was quick to resolve this and added just 30 free spins and I was told the rest would be added the following day. I think I am done with this Casino. There is absolutely no clarity in their communication, whether it is by email or via live chat. Be aware, play at your own risk and be prepared to wait for hours at the live chat as you are unable to claim a promotion via a promo code. We are better off with Casinos which offers better services. Very disappointed.

BuranCasino

há 7 anos

Dear valued Customer, 

Thank you for taking your time to write the feedback.

Your opinion is very important for us and it make our service better.  

We want to pay your attention, that every bonus offer, that provides our casino, has a special rules, like a minimal deposit to receive bonus and the way it will be credited. If you have any additional questions about offer you get, we are always happy to answer all of your questions via e-mail of Live Chat.

By the promotion you specified, 60 free spins are credited in two day. So we will be happy to see you tomorrow, in order to receive other 30 free spins.

We do our best to provide best gaming experience for You and we will be more than happy to see you gambling with us again!