Reclamação #30 Cassino Bob

Bob Casino - Will not honor Twitter promotion

Por esme g.

há 8 anos

Here is a transcript of the chat i just had with a Bob casino "support host" who ended the chat abruptly without resolving the issue in any meaningful way. it's very disturbing.

Hey. Wazzup?) Maybe Bob can help you?

customer: hi Bob. I just wanted to mention that you guys denied me my first deposit bonus, because you said you don't allow bonuses on bitcoin deposits.

however, on your twitter feed you have only two tweets. The first tweet says "🔥10 Free Spins no-deposit https://goo.gl/KtW8bi

the second tweet says" 1st deposit bonus 100% up to €100 or 500 mBTC + 100 free spins https://goo.gl/KtW8bi"

Support Agent 2 For BTC players we don't have any bonuses and free spins

customer: which would lead any reasonable person to assume that you allow bonuses on bitcoin deposits

then why does your twitter feed state that 1st deposit bonus is on "up to 500 mbtcn"?

Support Agent 2 Please, send screen shot

customer: https://screenshots.firefox.com/BaTGVLEn2sbPPd9H/twitter.com

i received not 100% nor 100 spins however, i am entitled them

Support Agent 2 Sorry but we are not responsible for the information provided by third parties.

customer third party!? that is your twitter page!

what are you talking about

Support Agent 2 Sorry, this is not our Twitter account

customer that's your own twitter page

who's is it then?

Support Agent 2 How I told You we don't have for BTC any bonuses and free spins

This is old one information

customer when you click on the link in the tweet it takes you this site

it is your twitter page Read

Support Agent 2 All official information yOu can see on page : https://www.bobcasino.com/promotions
Promotions | Bob Casino

Support Agent 2 has closed the chat.

Cassino em disputa Cassino Bob

Motivo Bônus não concedido

Discussão

AskGamblers

• Support Team

há 8 anos

Upon the casino's explanation and our own investigation on the matter, AskGamblers Complaints Team reached to conclusion that Bob Casino cannot be hold responsible for the existence of any social accounts created on someone else behalf and claiming to represent the original business. And since there is no real evidence the disputed Twitter account belongs to the affected operator nor could be somehow connected with it, AskGamblers Complaints Team consider player's claims to be not valid. Moreover, it is clearly stated within Bob Casino bonus terms that bonuses are not available on BTC, BCH, DOGE, LTC wallets - term #1h. It is player's responsibility to familiarize himself with the specific terms and conditions of each and every casino and/or bonus he might be considering accepting.

1h. All kind of bonuses is not available on BTC, BCH, DOGE, LTC wallet

Based on all the above the case is being officially closed.

Cassino Bob

• Representative

há 8 anos

Dear HOTTTPOCKET,

Sorry, but we can't fully account for 3-rd part advertisements!

And we got no official twitter.
Please remember, that all official promo you could find on page : https://www.bobcasino.com/promotions

Beat regards!
Bob's team

Raio-X do Cassino Bob

Resolvido 22 / 22

Valor médio $56,897

Duração média da reclamação 6 dias

Resposta média 1 dia

Cassino Bob Reclamações

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Bob Casino - Persistent Issues with Withdrawal Requests for Over Two Months

For the past two months, I've been experiencing persistent issues trying to withdraw €2,000 from my BobCasino account. This is particularly concerning as my account is fully verified, and I had no issues with withdrawals prior to this period. Each attempt to withdraw results in the system canceling the request, displaying the message 'Withdrawal request canceled.' Despite following the given advice to retry, the issue remains unresolved.

The prolonged delay of two months in accessing my funds is excessive and highly inconvenient.

As a verified account holder who previously had successful transactions, I urgently require assistance to resolve this situation and ensure the successful withdrawal of my funds.

Resolvido

€2,000

Bob Casino - The winnings are not paid

Hello. The winnings are not paid. The situation is this. I won $ 45,000. At first I was accused of a multi-account. But it is not. I passed all the checks. Although all bonuses were canceled, which I also consider a violation on their part. In the terms and conditions, a withdrawal limit of 4000 is written. $ per day, $ 10,000 per week. 40,000 $ per month. The first week paid without problems. 10,000 $ received. Now requests for payments are canceled. They write that the problem is on the side of the payment system. She rejects the payment on my part. Although from others online casino payments come without any problems to visa and webmoney.

Resolvido

$35,000

Bob Casino - Withdrawal not apporved

I have a withdrawal standing out allready more then 48 hours and support agent is telling me 2 days in a row that the finacial department will aprove my payment shortly. My acoount is verified, all documents are approved and I did not use bonuses for my winnings.

I hope they will solve my problems shortly, because this not a fast cash out like they promise on their website.

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Bob Casino - Withdrawal of €7254.50 delayed for over a week

I have a verified account at Bob Casino and already made several withdrawals, which were usually processed within 2 days.

Now my latest withdrawals are stuck for over a week and still pending. I already contacted the support twice, but they only told me to wait and that they forwarded my request to the payment department. The payment department never replied and no one can give me an approximation of when I can expect my money.

It's a shame their support can't handle this and they are forcing me to come here and try to resolve this.

Resolvido

€7,255

Bob Casino - Issues with cashout

I have been trying to do a cashout with Bob casino for the pass to weeks of 1500 dollars and for some reason the keep canceling my request. I have proof of the history and cashout and documents which has been approved by them. They keep saying that my withdrawal was cancel by user which I never did and or other, which when I text them, they say to try withdrawing again. Then they will say that the cashout method was not used in my region.

Resolvido

$1,500

Bob Casino - Casino don't pay for Maxquest tournament

Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 5073326

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 5th . so i won €40 not bad .

It's been 1 weeks ago since i won .
but i havent received any money

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A

Resolvido

€40

Bob Casino - Waiting for weeks on a Max Quest Tournament prices

Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 4965595

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 9th . so i won €20 not bad .

the other tournament i did better and became third (€150)

after these big price tournaments they started to orginize the same tournaments but with smaller prices ( €150 for the winner and €5 for the nr 10.)
I won the tournament and so €150

makes a total of €320,00

It's been 3 weeks ago since i won the first tour.
but i havent received any money, instead i didnt received nothing from al the 3 tournaments.

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.
Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A

Resolvido

€320

Bob Casino - Stalling on €8,000 payout for over a week

Deposited eur6200 with Mastercard one night on several deposits total. Deposited with Mastercard becuse they stated they pay winnings to Mastercard from my country, Sweden.

Won back on last deposit. Ended up 7-8000k. First I had to wait several days pending on my cashout. Then after complaining they say they cant pay out or refund to Mastercard.

They say I should use bank transfer.

Did this on wednesday 23 eur4000 max as they told me on wednesday. Accepted on thursday. Then another eur4000. They told me 5 business days wait. (its IBAN and EUR so never takes more than a day if they pay (eu regulations))

I had a feeling right from the beginning this will be stalling.

So now Im here on day 6 for bank transfer. Plus the stalling on mastercard. No money and live chat cant connect me with payout department. Not even give me a mail to them. They dont communicate with players. And no timetrame.

Bob, refund my eur6200 mastercard deposits. You can do that.

Then wire the rest.

You are not helpful at all.

Resolvido

€8,000

Bob Casino - Blocking my account claiming self-exclusion when there is none

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

I will start from saying that last year (2018) I set limits on bobcasino till November. When my self-exclusion ended I asked to reopen my account. After a few e-mails with requests I got info that my account was active now (Nov 28, 2018). When I tried to log in a pop-up info jumped with message: "You have set self-exclusion limit etc.." and I could not log in. After a few emails they told me I had probably self-exclusons in other casinos and could not log in until they end. I denied I had no limits anymore in any of the MGA licence casinos. The bob team told me to write an official email with request to open my account. So I did. I got info back that they could not reopen my account - see attached files nr 1 and 2 with the emails with bob casino support.

What is more funny I was trying to register at other N1 casinos: N1casino (Oct 31, 2018), spinia.com (Jan 31, 2019) and euslot.com (March 20, 2019).

Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

xman07

Resolvido

Bob Casino - Self Exclusion issues

Last tuesday (26 march 2019 ) i started playing on a couple of N1 interactive Ltd casino's (Spinia, Euslot, N1casino and Betchan). I created accounts on all of these casino's and started depositing. Whenever i deposited I already made sure i set a deposit limit (50 euro) to prevent losing too much. I know i have a gambling problem and already have self excluded myself on a lot of casino's but with this brand/license i could still open an account. While playing these casino's I found out that I was losing too much so i set a self exlusion forever (based on gambling problem) on Betchan on tuesday 19:29 pm. About an hour later I created an account on Bobcasino (also a N1 interactive Ltd casino) and to my surprise I was not self excluded or anything. I contacted support and they told me that i could deposit and i started playing again. (this was not what i suspected) The problem was that i played a LOT the upcoming days even though i was self exluded by this casino under the N1 interactive Ltd license. I lost a lot of money and made one withdrawal yesterday. Today, when i wanted to login on bobcasino (or any other casino under this license) I saw the message stating (self excluded) and i could not login. My other accounts were also self excluded on the other brands.

I directly contacted bob casino support to find out what happend( ive been playing for three days and now see my account blocked). They told me ive set a self exclusion period forever on N1 interactive limited Ltd license 3(!) days ago and was not be able to play. But i could! Why was I able to play when i deliberately asked to self exlude myself forever on this casino's license. They only blocked me until I made a small withdrawal (which they payed out) but not when I was losing a lot of money. If I was self excluded for all casino's under that license (what they told me via chat, see attachment) I shouldnt be able to play and should get a full refund of all my deposits since then. I contacted support and they told me the issue was passed on to management but this is some serious flaw in their self exclusion program.

Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
please help me, i think this casino has made a big mistake letting me open an account and deposit especially when i self excluded myself forever on the same license on a other site.

Resolvido

€1,850