Reclamação #17 Beem Casino

Withdraw of €660 and Verification not proceed

Por Booriz

há 4 anos

I made a deposit on 3/12/22 and won a total of €660 which I gave to withdraw.

A few minutes later I submitted all the necessary documents for verification. A day later I asked in live chat how long it will take for the money to be in my account. The support told me the verification takes 1-3 business days and the payout another 24 hours. Ok I was happy with that.

Unfortunately nothing has happened since the day I'm still waiting for payout and verification. Since then I've contacted support and I'm constantly being put off without any real reason. They're just trying to stall me.

I don't understand why this is taking so long. I mean we are gamblers and we don't want to wait that long for the money to win. Deposit are no problem, they are available immediately without words. Numerous other casinos verify within a few hours and the payout is processed immediately. I expect from the casino that I receive my money immediately. which is due to me.

I'm asking you Askgamblers for help with this

Cassino em disputa Beem Casino

Motivo Pagamento atrasado

Valor 660

Discussão

AskGamblers

• Support Team

há 4 anos

Dear @Booriz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Beem Casino

• Representative

há 4 anos

Dear all,
the payment was successfully processed, we're very sorry about delay.

Kind regards,
BeemCasino Team

AskGamblers

• Support Team

há 4 anos

Dear all,

This complaint has been reopened as per Beem Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

há 4 anos

Dear Beem Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Raio-X do Beem Casino

Resolvido 18 / 44

Valor médio $2,228

Duração média da reclamação 8 dias

Resposta média 3 dias

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My problem is Beem casino withdrawal.

I deposit casino my skrill. I win last year (!) 220 Euro Beem Casino. 09.26.2022 I start withdrawing 220 euros to my Skrill.

I deposit real money no claimed nothing bonus. I wait for my withdrawal, but nothing. In October 2022 I contact casino support. Casino email, support chat information everything ok my withdrawal start casino. " please you wait for a little beat" information. Withdrawal coming.

I send many emails to casino support, I want to speak to chat. No, respond to me in 3-4 mounts. I have all chat, and email history: Screenshots of my casino cashier, screenshots of my cashier history, chat history, all information history casino support & chat history.

Please contact to the casino.

Please help me!!!!!!!

Best regards

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We try to do this as quickly as possible."

Beemcasino announced that they have all necessary documents and they haven't asked for any other documents since then. If they have all my documents, then why have they still not paid my withdrawal?

This raises great doubts, especially since I have read similar experiences from many other people who have not received their withdrawals. I have since sent a message to Beemcasino twice by email, but they have not responded to either message. I like this casino by the way, it would be a real shame if they don't act honestly.

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I have problems on getting my withdrawal from BEEM casino. My account has been fully verified for a while, I’ve done many deposits and many smaller withdrawals from there, without any problems.

However, now I have been waiting for a week now, and I’ve been asking that how long does it take etc. All what they are saying is that it may take a while and they can’t give me any deadline on it. It is really frustrating when you use own money to deposit, and if you win, then you have problems withdrawing them.

Please help with this one. Usually the withdrawal time has been 24 hour. And now when it is little bit bigger amount of money (still under 1k€) then they are trying to keep that money in there and waiting me to cancel the withdrawal etc. I hope that this get solved out asap.

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Dear Asgamblers! Please accept my complaint against Beemcasino. I have been trying to claim my funds of 882 Euros since August 08, but the casino is stubbornly refusing to fulfill their obligation to pay out my funds.

I'll go to the details.
On July 28, 2022, I uploaded a bank statement, a photo of my card ID, and a screenshot of my Skrill payment wallet profile to my account.

On August 08, 2022, the casino reported that my documents were successfully verified.

On the same day (08/08/2022) I placed my funds in the amount of 882 Euros for withdrawal.

September 4, 2022 at the request of the casino, I filled in the required data.

In the general access on the casino website, it is indicated that the withdrawal of funds to the Skrill payment wallet occurs "instantly".
In turn, I expect the transfer of my funds for more than 2.5 months!

Beemcasino, as a casino that has undertaken certain obligations, is obliged to respect my rights and follow its rules indicated on the site.
On October 05, I sent an official claim to the casino, the casino confirmed its receipt, but the funds were not transferred.

Attached is the correspondence with the casino.

I ask for your help in resolving the problem.

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