Reclamação #25 Beem Casino

Verification is not carried out

Por tobias111

há 4 anos

Hi there,

I signed up at this casino on Monday 3/21/22 and won right away. I applied for 3 payments there in the amount of 4850 euros.
Uploaded my documents for verification on the same day, but so far nothing has happened.

I am well aware that an account has to be verified and that it also takes a certain amount of time. But how long it takes is a mystery to me.

At the beginning of the live chat I was informed that verification can take up to 3 working days. This was perfectly fine with me.

Unfortunately, 6 days have passed today and the account is still not verified. Thus, the payouts are not processed.

The casino has been contacted regularly, but there is no precise answer as to when my account will finally be verified.

The documents were all uploaded in the evening of 03/21/22, but not one has been checked yet.

That's a shame, because I like the casino and I would like to continue playing here.

Even after 15 days nothing happens.

Cassino em disputa Beem Casino

Motivo Problemas de verificação

Valor €4850

Discussão

AskGamblers

• Support Team

há 4 anos

Dear @tobias111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

tobias111

há 4 anos

Hello,

no money has been received to date. It is also not clear that the payment has been processed

AskGamblers

• Support Team

há 4 anos

Dear @tobias111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Beem Casino

• Representative

há 4 anos

Dear all,
last payment of 2000EUR has been processed today.
Kind regards,
BeemCasino Team

Raio-X do Beem Casino

Resolvido 18 / 44

Valor médio $2,228

Duração média da reclamação 8 dias

Resposta média 3 dias

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