Reclamação #14 Beem Casino

Verification and withdrawal delayed

Por Zsombor H.

há 4 anos

On 02.03.2022 around 2 am I requested €1999 withdrawal. I also uploaded the required documents (proof of ID, proof of address, and proof of deposit). On 04.03.2022 I was informed that I stated at the registration that I was German and my Hungarian ID would not be accepted and I should send a German proof of ID. So I uploaded my German driver's license (even though I challenged the fact that I stated anywhere that I was German when I am not; I also said that if so then it was a genuine mistake of not noticing a prefilled box maybe or so). This was on 6th March in the morning. They keep telling me a lot of strange things, starting from that I stated that I was German and that they have a lot to do, but the fact is that my payment has not been processed for 8 days. Even the newly invented rule (in the chat on Monday that it takes 3 working days to process the verification) is now definitely over.

I have a feeling that they are trying to avoid payment.

Cassino em disputa Beem Casino

Motivo Pagamento atrasado

Valor €1999

Discussão

AskGamblers

• Support Team

há 4 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

zsombika32

• Baden-Württemberg

há 4 anos

Dear Beem Casino,
Thank you for honoring my payout request. I received the money this evening.
As for the customer experience I can only tell that I was not easy at all, hence I would rate the first experience dissatisfactory.
Thank you AskGamblers for accommodating and delegating my concerns.

Beem Casino

• Representative

há 4 anos

Dear ZSOMBIKA32,
we're glad to inform you that your withdrawal was processed successfully today.

Kind regards,
BeemCasino Team

zsombika32

• Baden-Württemberg

há 4 anos

Dear Beem Casino,
Thank you for your reply; however I still think that it is definitely not in the reputable categories to wait for a payout so long.
I would like to ask for a final deadline from your end, when I will receive my funds please.
Like I wrote earlier, I requested the withdrawal on 2nd of March and after you requested other proof of ID from me I uploaded it on 6th March.
I would really appreciate if you would process my payout on Monday, 21st march, so we could move on. I have spent way too much time running after now.

Raio-X do Beem Casino

Resolvido 18 / 44

Valor médio $2,228

Duração média da reclamação 8 dias

Resposta média 3 dias

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