888 Casino - Verification for the second time and access my account

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino 888

Valor

€ 1650

há 2 anos

I was contacted on the 11th of January by the operations team asking me to verify some documents. Below is the email they sent me on that day.

Dear Nezar,

This is the Operations Team at 888casino and we are contacting you with regards to your account with username Nezarat

Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result, any restrictions which may have been imposed on your account have been removed.

Many thanks for your cooperation in this matter.

I have withdrawn money afterward my times.. recently I had some winnings that I wanted to withdraw, and the following day I was contacted again by the operations team asking me to verify again, which I didn't understand but I did regardless. When I wanted to play again I was hit by a message telling me that my account has been temporarily disabled. I just don't understand why.

há 2 anos

After many emails sent and discussions with customer support, I was contacted this morning by operations team saying that my account has been successfully verified, my winnings are now being processed normally.
I'd like to thank you for your efforts and time regarding this matter.

AskGamblers
há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @Nezarat,

Should you face issues with your payment/s again or in case the payment does arrive as expected, please feel free to contact our team and request reopening of the complaint.

Thanks for your cooperation.

Cassino 888 Reclamações

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