888 Casino - The complaint is the verification process from March 8 until now

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for the opportunity to address your concerns.

Please allow us to apologize for the delay in verifying your account. We understand that this delay has caused you inconvenience and frustration, and for that, we are truly sorry.

We take our customers satisfaction seriously and we strive to provide prompt and efficient service at all times. We are doing everything possible to expedite the review process, and you will be notified via email once our Support Team has received an update regarding your account.

Thank you for your patience and understanding.

Sincerely,

888 Team

Hello, I received a mail from 888 casino dated April 8th, to check my bank card and I will wait for the closed account to open or I guess I will wait another 30 days!!!

Hello, after the investigation, an investigation was sent to me in an old dollar account, and there is a message informing me of the linked account, and there is an investigation from March 19 to now, and this is a long period of 21 days until now?

Welcome,

I received an email on the 8th of April that I need to send a bank card as a document regarding opening my account and in the message it says after verification the account will be opened, after that I received an email on the 11th of April that my bank card document has been approved but it is still restricted because of the old account that was notifying me of it after i got an email to submit my documents it took a long time to get an update about my account or to get my questions answered i called and received no information regarding my account i was just told to wait with no specific time or date to resolve my account issue . And the account has been closed since March 8 for more than 40 days

It is considered,

Nawaf

Hello,

Thanks for getting back to us. Nawafalenezi , upon checking you have been in constant contact with our Support Department and they have advised you regarding which documents you should send so that they may verify your account.
We have requested them once again to send you a clear e-mail with their request, and such it was sent on 4/14/2023. Can you please check your Inbox and reply so that they may assist further?

Sincerely,
888Team

The required documents were sent on 4/14/2023, and I am waiting for verification of the sent documents, but what about the linked account that does not exist in the first place? Because it's old . Thank you, because the speed of response to the message is good. We hope it will be good all the time

The card was sent via e-mail twice and through the website twice. Thank you, for proof

Hello, the documents were sent on the 15th and 16th. Customer service was contacted and we were informed that it was received by management. A letter has been sent to the administration regarding the documents. The response came on the eighteenth of the month in which the response was received. Verification is ongoing regarding the documents. The account is still locked from the date of March 8th, so this verification is 40 days

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello Hello Nawafalenezi,

Thanks for raising this. We could see that our colleagues from the Operations Team have already contacted you with further instructions regarding your account, and are keeping you updated regarding your case. Can you please check your inbox?

Sincerely,
888Team

I was informed on the 22nd of April regarding the account that the account is linked to another account for the use of a bank card, and this is the problem of disabling the account, and we think well of the administration to solve the problem and speed up the procedures

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Four months ago I didn't get the money

2023/3/8

Hello, gambling. I received the money more than three months ago. However, I did not know what the problem was. Almost a month later, the problem was using the bank card in a friend’s account. The accounts were documented, and the length of the three months was just waiting. 72000 I can take it or not, or the closure has been completed and that is over. I do not like to live in the illusion of waiting.

Thank you. All the evidence is there.

Hi, Nawafalenezi. Hope you are well. I can see here that we've sent you an update regarding your account via email. Kindly check your inbox.

Sincerely,
888 team

Hi, I didn't get any updates. Just wait and apologize for the delay. Three months or more, the same response with all documents sent to you

Hi Nawafalenezi,

We sincerely apologize for the delay on a resolution for your concern but rest assured that this is already being check and handled as one of our top priorities and as soon as there's an update we'll make sure to let you know immediately.

we appreciate your patience and understanding regarding this matter.

Sincerely,

888team

Thank you for your response, but the case cannot bear waiting because I waited for you a lot, and
I really like playing at 888 Casino, but this is sad.
I think I did not make a deposit in the card in my account and another account. In general, my account has been verified, and the other account I do not know about. I am waiting for your response, and I hope that the response will not be. please wait

Hi Nawafalenezi,

Again we do apologize for any inconvenience, for now what we suggest is to wait for the update from our security team and rest assured that once they're done checking your account and your concern they will immediately send you an update via email.

Thank you for your patience, time and understanding.

Sincerely,

888team

Dear 888 Casino,

We need to request from you to provide us with a specific timeframe for the completion of the review, taking into account the considerable duration of time that has already elapsed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.

Hi! Unfortunately, we don't have a specific time frame for this. We have escalated this to our relevant team and we'll inform NawafALENEZI once we have an update.

Sincerely,
888 team

Hi askgamblers

This is their usual response, and there is no time frame. The period extended to more than three months

Hello, I have been contacted by the VIP manager, and this is good, but her response (please wait and the money is saved) money without withdrawing it or risking it is useless. Thank you

That's great if that's the case. We'll keep you updated on the email @NawafALENEZI.
Have a great day!

Sincerely,
888 team