888 Casino - I am having an issue with my withdrawal $4700 CAD

Hi there, thanks for reaching out! Withdrawals are made as per our policy & time frames - https:­//b­it.l­y/­31H79va & https:­//b­it.l­y/­2Fk8AYT - For details on yours, please contact Support at [email protected]

Sincerely,
888 team

Incorrect. Your policy states:

“ Withdrawal requests are processed within one business day from the date of request. During this time, you may cancel your withdrawal request from within the Cashier, and return it to your bankroll. This will allow you to play for real money without making a new deposit to your 888casino account. After one business day, the status of your withdrawal request will change to "processed" and you will no longer be able to cancel it.”

It is now business day 3 and my withdrawl is still available to reverse and says “awaiting process” and has NOT been accepted per your policy.

This needs to be processed today

No worries, I have forwarded your concern to our relevant team for checking. Kindly make sure to check your inbox as they might have sent you an email regarding your withdrawal. Thanks for your understanding in this matter.

Sincerely,
888 team

Hi,

Your withdrawal should be released by today or tomorrow.

Regards,
888team

Update 6:52pm EST - now over 3 full business days and still awaiting process.

Update: June 7 10:20am EST business day 4 - still awaiting process.

Hi,

Thanks for reaching out and we do apologize for the delay. Rest assured that you will receive your withdrawals soon. We appreciate your patience regarding this.

Sincerely,
888team

Update: June 7 2:30pm EST - still awaiting process and not transferred yet

Hi,

We're still waiting for the update from our relevant team. Don't worry we'll make sure to notify you here as soon as we received the update.

Regards,

888team

I just spent 20 minutes on the phone. The service rep was saying he was talking to the supervisor. Then all of a sudden, I was told I would have to be called back when the supervisor is available. I will post back if I actually get a callback from 888

The supervisor called me back. She told me the payment is not in their system it’s the “banks” issue and I need to contact Gigadat and she hung up on me. This is absolutely ridiculous.

Hi,

I do apologize to hear what happen. Since this was already checked by our Supervisor I suggest to please try to contact Gigadat regarding the money as advised by the supervisor to further check your money.

Regards,

888team

Gigadat says they have no information regarding my withdrawal I provided them a screen shot and everything.

Hi,

I see, Don't worry we suggest to please contact our Live chat again to be connected to a Supervisor for further assistance regarding this issue. They should be able to advise you on how to proceed for further checking.

Regards,

888team

Live chat offered zero help on this issue. A supervisor needs to contact Gigadat and myself ASAP to rectify this issue.

My email from Gigadat is attached. They have no information about this withdrawal and won’t speak to me further. I need someone to rectify this asap.

I asked them about the two transactions that seemingly failed on June 1 and were returned back to me - Gigadat has zero transaction history about those as well. This seems extremely suspicious. I need this money sent via e-transfer if wire transfer isn’t a viable option. I will be taking further steps for compliance if this isn’t rectified by the end of this week.

Hi there, thanks for reaching out. Withdrawals are made as per our policy & time frames - https:­//b­it.l­y/­31H79va & https:­//b­it.l­y/­2Fk8AYT - For details on yours, please contact Support at Suppor­t@8­88c­asi­no.com or following this path: Cashier -> Help? & we'll check it out.

Sincerely,
888 team

I was told to resubmit. I was told there was $40 fee regarding bounced back original transaction. I have submitted $4600 with new banking information for wire withdrawal yesterday morning. Now I am being asked for a bank statement with a IBAN number on it - IBAN doesn’t exist in Canada and why would my chequing account statement have the SWIFT code in it. This is just another ploy to delay my payment, being asked to provide documents that I physically can never provide. I am going to be submitting a complaint to AGCO now.

Hi there, I understand that you're unhappy with such experience and I can assure you that it was never our intention to let you feel that way. You can always contact our team via e-mail at: [email protected] or via Live Chat / Phone, by following this path: Cashier -> Help?.

Sincerely,
888 team

Transaction still awaiting approval. They don’t process transactions or verify documents on the weekend so I will update the status of my withdrawal Monday.

Hi there, no problem. You may contact our live chat again if you still didn't receive your funds by Monday.
Thanks for your patience and understanding on this matter.

Sincerely,
888 team

Spoke to live chat agent as well as phone agent. The support agent each time said that we don't have access to more information, we have to escalate to the appropriate department. Or the relevant department is looking into it. All verification documents have been sent multiple times. This needs to be approved and sent today.

Hi,

We understand and we do apologize for the inconvenience. I know that this can be frustrating but rest assured that your concern will be handled as top priority but our relevant team. For now please wait for their email regarding the update of your concern.

Sincerely,

888team

I received an email at 11:30pm last night stating “ Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result any restrictions which may have been imposed on your account have been removed.”

Hoping this is a step in the right direction and my withdrawal is approved and sent today, as there is no other reason why it wouldn’t be.