888 Casino - Disabling my account by casino 888

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Did not get any updates from their side.
Thanks for askgumblers for sharing , then all players will be careful from this Casino .
I will share and let other Gulf area players try to draw their money ASAP before they will do the same with them ( we have a group also on what app)

Hello,

Thank you for the opportunity to address your concerns.

Please allow us to apologize for the delay in verifying your account. We understand that this delay has caused you inconvenience and frustration, and for that, we are truly sorry.

We take our customers satisfaction seriously and we strive to provide prompt and efficient service at all times. We are doing everything possible to expedite the review process, and you will be notified via email once our Support Team has received an update regarding your account.

Thank you for your patience and understanding.

Sincerely,

888 Team

Checking my e-mail every second moment to see if there is any update from the casino side , but nothing .
I lost around 250000( 250 thousands ) € in this Casino during these 3 years which I accept as this is gumbling , but to be VIP member with such attitude from there side , is tottaly not accepted .
, May be now it is the time to shift another more trustful one .

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Please be assured that we take this matter very seriously and we are treating your case as a priority. Our dedicated team is working diligently to review your account and provide you with the assistance you need.

We appreciate your patience during time and we will keep you updated as soon as we have any further information regarding your account.

Sincerely,

888 Team

Hello
This is what you promised me in the beginnings as you are dealing with my case as Priority.
Vip member and priorities and now more than 5 weeks !!
Hope you will finally solve it as really I did not understand why to take all this time .

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Thanks for reaching back. Upon looking into this we noticed that our Operations Department has contacted you today 3/7/2023 with more information about your account. Can you please check your Inbox and reply to them so that they may assist further?

Thank you so much for your patience and cooperation.

Sincerely,
888Casino.

Dear Casino 888
I am keeping my eye on my e-mail as all my work depends on it , and I am sorry to tell you that I did not receive any e-mail from the Casino , Please follow up with your team again and let me know .

I re-sent again to Casino 888 asking to forward the e-mail the were talking about : and I got the answer that they temporarily restricted my account as they found another account related to my account (as I used the same e-mail )
I told them , that the old account was also mine and was closed officially 3 years ago after my account manger advice ( was playing in €as I remember and ask to change it to $( and he said it is impossible unless you close the previous account and open new one with the currency you like to play , and I was very clear to show all documents ( when necessary) for verification ( which is also not my mistake) , then I got another e-mail from their side in Arabic asking me to calm down with hope to re-open my account in the future .
Now this case is more than 6 weeks which started with auditing to be another old account !
In both case I see it is too long to finish such case especially with V.I.P customers.
See attached e-mails with all hope of honesty from their side.
Regards.

Hello,

Kindly note that we requested an update from the relevant team and we trust you receive one via e-mail as soon as a resolution is reached. We appreciate your patience and understanding and offer our apologies for the delay.

Sincerely,
888Casino.

Dear Casino 888
I only got hopes and promises , looks like your relevant department is not working on my case at all , otherwise it is not normal to take two months with a V.I.P member in your casino , I am sorry to tell you I did not get any updates and no e-mail reach to my e-mail box all these time from the mentioned department.
Hope this case will be solve before the remaining few hours that will be closed as not solved.

Hello Nouwara,

Thank you for your reply.

We understand that it can be frustrating to have the account suspended for such a long period of time. As per User Agreement, kindly note that, we may suspend accounts during and until any investigation we carry out are completed:

https:­­­/­/­w­­w­­w.8­­­8­8.c­o­­­m/­­s­e­­cu­­­r­it­­­y-­­a­­n­d­-­­­pri­­­v­a­c­­y­­/u­­­se­r­­­-a­­g­r­­ee­­­m­en­­­t-uk/

We aim to complete our investigations as quickly and efficiently as possible, while still ensuring that all the necessary steps are taken.

We appreciate your patience while we work to resolve this situation.

Our Dedicated Department will notify you as soon as any updates become available.

Sincerely,
888team

Dear 888 Casino,

We respectfully request that you provide us with a timeframe for the conclusion of the investigation, considering the duration of time that has already passed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.

I am waiting their updates
More than two months and nothing solved .

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Thanks a lot for ask gumblers to give another opportunity for my unsolved case
Highly appreciated.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.