888 Casino - 888 locked my account while I proved my identity and credit card

Today I received this email. I have received it earlier and uploaded the same document earlier.
I have uploaded a credit card statement again and sent it to te operations team.

Hello Syedubedur,

Thank you so much for raising this. Kindly note that it can take up to 72 business hours for the documents to be verified by my colleagues from the Operations Department. Once the documents will be verified you will receive a confirmation on your registered e-mail address. Hopefully everything will be sorted as soon as possible.

Sincerely,
888Casino

Thanks for replying. I will keep an eye on my email. Hopefully I will receive it asap :)

Unfortunately the 72 hours has been passed but still no reaction.
Can you please check the mail? I have sent it again.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Syedubedur,

Thanks for getting back to us. We have just checked and our Operations Team has already contacted you with an update.

Can you please check your Inbox?

Sincerely,
888Casino.

Hello, Thanks for your response. I can see that I am able to login now so I have requested the withdrawal.

I just received my funds on the card. So the case can be closed. Many thanks to everyone involved for helping in this case.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.