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Mr Green Casino - Promotion money not granted and no email response for 15 plus days

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Mr Green Casino
pubblicato il 13 gennaio 2022

I opted into one of MrGreen's $10,000 Live Casino promotions. I completed it but didn't receive the prize money. I have been contacting MrGreen for over 15 days, and they keep delaying and saying they will email me, but I have still not gotten one. The attached photo was taken on December 28th, where they said it was "already escalated". 15 days have passed, and that "escalation" doesn't seem to be working. When am I getting the email MrGreen?

AskGamblers
pubblicato il 13 gennaio 2022

Dear @bigfoot75,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

pubblicato il 13 gennaio 2022

Hello BIGFOOT75,

I am very sorry to hear of the issues you are experiencing and frustration this has caused.

If you can kindly email our dedicated complaints team on int_se­con­d_o­pin­ion­@mr­gre­en.com, this can then be thoroughly looked into for you with priority.

Many thanks for your cooperation!

Kind regards,
Mr Green

AskGamblers
pubblicato il 17 gennaio 2022

Dear @bigfoot75,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr Green Casino Reclami

  • 51 su 53 risolto
  • 1 giorno risposta media
  • 1 settimana durata media del reclamo
  • 4,063 USD importo medio

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