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Mr Green Casino - My withdrawal is still taking so long

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Casinò contestato

Mr Green Casino

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£ 1490

pubblicato il 26 maggio 2022

I am still waiting on my withdrawal it’s been over two weeks.

I was able to deposit and withdraw many times with no issues, when I withdraw £1490 pounds there was a issue with verification I have provided all the documents still I am keeping being told to wait till the relevant department emails.

It’s been two weeks every time I go on online support I am told different stuff. I spent everyday there four times a day on support trying to get my withdrawal sorted because it’s very important to me I literally have no money in my bank the process has been mentally draining I am told it will be processed and I will get an email but when I go for an update the next advisor I am taking to have no idea and just still me it’s with the relevant department, if there was any issues why will they have let me deposit so many times and withdraw so many times I am withdrawing to the account I deposited it from.

It's really disappointing, pls just solve the issue and process my withdrawal.

pubblicato il 26 maggio 2022

Hello AQSA88,

I am very sorry to hear of the issues you are experiencing and frustration this has caused.

If you can kindly email our dedicated complaints team on se­­co­­n­­d­_­o­­­pin­­­i­o­n­­@­­mr­­­gr­e­­­en.com with as much information as possible, this can then be thoroughly looked into for you with priority.

Many thanks for your cooperation!

Kind regards,
Mr Green

AskGamblers
pubblicato il 30 maggio 2022

Dear @aqsa88,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr Green Casino Reclami

  • 54 su 56 risolto
  • 1 giorno risposta media
  • 1 settimana durata media del reclamo
  • 4,009 USD importo medio

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