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Mr Green Casino - Double payment and unable to play

Respinto
Info sul reclamo
Casinò contestato Mr Green Casino
Motivo Doppio addebito/Rimborso
Importo € 100
sparkster Italia
pubblicato il 3 luglio 2018

First problem
I'm new user of the mr green site, I deposited 50 euro with 100% bonus new user but 50 euro were subtracted twice from my PayPal account for a total of 100 euro...

Second problem
Impossible play because when i launch one slot game not start the video slot but I view black screen or the image freeze...

I tried to contact the assistance by email but two days have not solved any of the two problems and my request for full refund for non-service after 48 hours are not answered.
Today they have deactivated the account with 100 euro to try to fix the problem ... and now I'm without the money and I can't access to my account.
For the reasons described above I request a refund of 100 euros.

pubblicato il 3 luglio 2018

Dear SPARKSTER,

I hope that you are well and I am sorry to hear about the issues that you have experienced.

Could you kindly provide me with your user ID. I will make sure to investigate the matter fully and sort this issue out for you.

Regards
Michael

AskGamblers
pubblicato il 3 luglio 2018

Dear Mr Green Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

pubblicato il 3 luglio 2018

Dear AskGamblers,

Thank you for the information, however I am unable to find any account under the email/username and would therefore need an account ID in order to locate the account.

Regards
Michael

AskGamblers
pubblicato il 3 luglio 2018

Dear @sparkster,

AskGamblers Complaints Team is kindly asking you to provide requested information to Mr Green Casino.  Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
pubblicato il 7 luglio 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers
Pubblicato il 31 ottobre 2020

Unfortunately, you failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that you did not do regrettably. The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

Mr Green Casino Reclami

  • 42 su 52 risolto
  • 1 giorno risposta media
  • 1 settimana durata media del reclamo
  • 3,966 USD importo medio

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