Betfair Casino - Account closed after win, withdrawal outstanding

It is getting a little weird. Sent all demanded documents to the english account security department and to the KYC department on 24th of July. No answer so far. Seems like the english department does not really like to answer to my mails.

Instead i am communicating with the german customer service. They asked me for a selfie with one credit card. I sent it already twice and now they are still asking for the same selfie. At first the quality was not well enough, so i provided a new selfie in higher resolution.

But now it seems that they don't really have a look at the attachement as they received more than three different selfies in high quality during the last days and still are asking for the same thing without saying anymore that the resolution is not high enough.

I really don't know what to do to get things going.

What they received from me since closing my account until now via mail:
-photos of credit cards
-selfies with credit cards
-invoice of credit card

Hi Tobias,

We are very sorry to hear that you are having trouble with a withdrawal. It looks like you may be sending in a photo which is not clear enough for us to verify. When you zoom into the image it is important that the quality of the image doesn't drop, as otherwise we will not be able to accept it. We can't go into further details here however if you would like to get in touch with us via Social - @BetfairCS https:­//t­wit­ter.co­m/B­etf­airCS and send us a direct message or alternatively contact us directly from Facebook https:­//w­ww.f­ac­ebo­ok.c­om­/Be­tfair/ then please do so and we can look take a closer look at your account for you.

Regards,
Luke

Issue is solved. Thanks to the german support who reopened my account after confirming the documents finally.

Good to have a mother-language support. Thx a lot!

Case can be closed.

That's great Tobias. We are glad that your query has been resolved. Feel free to get back in touch with us in case you need assistance with anything else.

Have a nice day,
Luke

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.