Queja #5 Irwin Casino

Bonus terms discrepency

Por Matapoche

hace 7 meses

Hi,

I won 6133$ with a deposit money bonus on my 3rd deposit of 75 (+37,5$ bonus) that I wagered successfully

THIRD BONUS
06 Sep 2025 14:13
Wagered
37.5 C$
100% Wagered
1 500.1 / 1 500 C$

They only gave me 400$ saying the max win on non-deposit bonus ix x10. But this was a money deposit bonus, so I don't understand.

There was no mention of it when I accepted the bonus

*******3rd Deposit Bonus
75% / $300
Wagering
40 x (b)
Important Bonus Details
Cashable bonus
Expiry Time
7 days
Minimum Deposit
20$

I Sent over 15 emails to their support and escalation team but nothing was done. No answers were provided. Just the same things... x10 on a non-deposit bonus

I have all the emails and link of my winnings also

Thank you

Casino en conflicto Irwin Casino

Motivo Infracción de los términos de los bonos

Cantidad $400

Discusión

AskGamblers

• Support Team

hace 7 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Irwin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

hace 7 meses

Dear Irwin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement. Please make sure to state all the relevant casino and/or promotional terms. Please send required information to support@askgamblers.com directly.

Matapoche

hace 7 meses

Hello Irwin casino,

It's not my fault that you don't have the welcome bonuses explained in your bonus T&C. It is not the weekly bonus that is in cause here, it is a deposit bonus that I did.

It is your responsibility to explain your bonuses on your website. Also, you should explain the difference between deposit and no-deposit bonus, because yes there is a major difference between both.

You need to fix your bonus T&C description, so no other player like me will have to endure all the trouble....

Do the right thing here ans credit me back my 5733$ that I won fair and square.

Thank you,

Martin

Irwin Casino

• Representative

hace 7 meses

Hello, dear player and representatives of AskGamblers!

We won’t be able to refund the deducted funds, as all the deductions were made correctly. The rules specify information about no-deposit offers, but when you activate a deposit offer — that is, when you make a deposit and activate a bonus — the terms of the selected bonus apply.

At the moment, the bonus for the third deposit is not shown in your “Bonuses” section because you have already activated it. Only available bonuses are displayed on the page. You can click on the weekly bonus to see a window showing its terms — a similar window appears when you activate the bonus for the third deposit.

Best regards,
Irwin Casino

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Cantidad promedio $148

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Problem deposit

On March 22, a deposit was made at the casino, but the money was not credited to the account. I provided them with all the proof checks, but I did not receive any response, and they did not give a time frame for solving the problem. It's just a terrible casino, for almost a week my money is unknown where.

Resuelta

руб.800