Queja #6 Betrebels Casino

Account verification and payment delayed

Por Lucaslakas

hace 6 años

Betrebels already sent me an email last May 18, 2019 that stated that my account lucaslakas was verified. I was able to deposit and placed bets, but when I was about to request a withdrawal of fund on August 08, 2019 via wire transfer, it was rejected and then I contacted them and they explained that the money was unable to be send to my card as requested as it seems not to be supporting refunds, and they ask me to use other method of withdrawal. Then, I asked them if I can use via Skrill, they agreed on it as long as the method is available on my cashier option (instructed me that I can open an account on Skrill but need to deposit minimum to Betrebels via Skrill and wager it first so that the Skrill method can be activated) - and all of those instructions were already been done. Then, I requested a withdrawal again on August 18, 2019, and then they emailed me on August 21, 2019 that they are requesting the following:

The necessary documentation in order to verify your account includes:

1. A photo of yourself holding next to your face your identity card or passport (in colour jpg format).
2. A copy of your Skrill statement (transaction history) of the last 6 months
3. A copy of the card that you used to deposit (6 first and last 4 digits should be visible).

To which, I complied and send all of those they are requesting. I have emailed and called their Customer Support and that time they said that maybe due to the weekend that there was a delay on the verification. But fast forward today, they are not answering my phone call to the same Customer support number. I have graciously sending email to follow-up, even resending those documents they are requesting but they are not replying (replies made were look like spam replies). Up to today, more than a month past, still no withdrawals were processed, no reply about the 2nd verification process. This is the first time I encountered that a betsite who already sent me an email stating that my account is verified but did a second verification when I have request for fund withdrawal.

Casino en conflicto Betrebels Casino

Motivo Pago retrasado

Cantidad $3574.14

Discusión

AskGamblers

• Support Team

hace 6 años

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Betrebels Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Betrebels Casino

• Representative

hace 6 años

Dear AskGamblers,

lucaslakas has multiple accounts or belongs to a betting syndicate that transfer money between themselves and opening multiple acounts with Betrebels placing the same bets at exactly the same time and we have closed the account and applied the following terms and conditions.

Terms & Conditions:

1. General principles

1.14

Betrebels will apply the strictest penalties and contractual sanctions to all those clients who are involved in fraud. The company will refuse payment of winnings to clients in the case of presumed or suspected fraud.

3.7 We specifically do not permit our customers to do any of the following:

* To act on behalf of another person or third party;

* To sell, transfer, and/or acquire accounts to/from other players;

* To transfer funds amongst player accounts;

* To deposit money originating from criminal activity;

* To deposit money through a credit card which a customer is not authorized to use, or knowingly receiving money from such card on in any other manner colluding with a third party to so do;

* To use in any manner whatsoever their player account or that of third parties for money laundering or any other illegal purpose.

3.9
The client must not place bets on behalf of third parties. Any bet placed with the intention of defrauding Betrebels and/or placed or received (with no written consent) from/by any bookmaker, betting syndicate and/or party, association, family group and/or under the advice of any other person or association can be voided at any time, including after the result of the event. Any member of a federation, Managers, associates or card-carrying members of sporting companies and/or any employee of companies organising or managing any public or private competition is forbidden to place or accept bets, either directly or via a third party even through the persons authorized to receive them, who have access to the results of such official matches organized by sports associations or competitions offered by the company. It is also forbidden to the employees, directors or shareholders of Betrebels to place bets directly or via third party even at those authorised to receive them.

3.11

Betrebels will Forfeit and/or confiscate funds available on a Betrebels account and/or refuse to honour a claim, in the event that, directly or indirectly, the Betrebels terms and conditions have been violated and/or other unauthorised activities have occurred in connection with a betting event and/or the operation of a Betrebels account. This is subject to any of the said events being in connection with the Betrebels account and/or the claim in question.

Kind Regards,
Betrebels Team

Lucaslakas

hace 6 años

In regards to their claims and accusations, their claims are absurd and no basis. I have provided all the documents that they are requesting in an instant. National ID, Passport, Next to face (with ID and Passport), Photo of the credit card I used to deposit (bearing my own name), screenshot of my newly created skrill (which they told me that it is allowed to make new one under different email), bank statement. From all of those being provided, still they are claiming that the account is fraudelent. This is the same pattern to the other case also filed against the Betrebels. Having read the other case, same pattern can be seen. When the player starts winning, they will not pay the player and then they will claim that the account is fraudelent. As for my case, I did not even been paid even a cent of all the winnings that I have, not to mention that I have deposited many times to them as I have loses also. To all the people that are reading this, I will not definitely recommend Betrebels. This is clearly a scam betsite. Trust me guys, don't ever try to bet on this website. I have provided screenshots on my claims and you can clearly see my point here. From being verified and they take my money (yeah I lose on some bets, I win on some bets also) but the thing is that if you start winning and then try to withdraw funds, they will ask you again to redo the verification process which is the start, and then will declare that you are fraud. Try to check also other cases filed against this Betrebels, you can see the same pattern. Needless to say, they are scamming people.

Lucaslakas

hace 6 años

Now, Betrebels replied to me and declaring that my account is fraud. Here is the reasons they stated:

Dear Ernst,

Thank you for contacting us.

We would like to inform you that an investigation of your account has been conducted.

Betrebels decision is that your account will remain permanently closed and the following terms and conditions will be applied:

Terms & Conditions:

1. General principles

1.14

Betrebels will apply the strictest penalties and contractual sanctions to all those clients who are involved in fraud. The company will refuse payment of winnings to clients in the case of presumed or suspected fraud.

3.7 We specifically do not permit our customers to do any of the following:

· To act on behalf of another person or third party;

· To sell, transfer, and/or acquire accounts to/from other players;

· To transfer funds amongst player accounts;

· To deposit money originating from criminal activity;

· To deposit money through a credit card which a customer is not authorized to use, or knowingly receiving money from such card on in any other manner colluding with a third party to so do;

· To use in any manner whatsoever their player account or that of third parties for money laundering or any other illegal purpose.

3. Personal account

3.9
The client must not place bets on behalf of third parties. Any bet placed with the intention of defrauding Betrebels and/or placed or received (with no written consent) from/by any bookmaker, betting syndicate and/or party, association, family group and/or under the advice of any other person or association can be voided at any time, including after the result of the event. Any member of a federation, Managers, associates or card-carrying members of sporting companies and/or any employee of companies organising or managing any public or private competition is forbidden to place or accept bets, either directly or via a third party even through the persons authorized to receive them, who have access to the results of such official matches organized by sports associations or competitions offered by the company. It is also forbidden to the employees, directors or shareholders of Betrebels to place bets directly or via third party even at those authorised to receive them.

3.11

Betrebels will Forfeit and/or confiscate funds available on a Betrebels account and/or refuse to honour a claim, in the event that, directly or indirectly, the Betrebels terms and conditions have been violated and/or other unauthorised activities have occurred in connection with a betting event and/or the operation of a Betrebels account. This is subject to any of the said events being in connection with the Betrebels account and/or the claim in question.

Estadísticas de quejas de Betrebels Casino

Resueltas 17 / 17

Cantidad promedio $1,258

Duración media de quejas 3 días

Tiempo de respuesta promedio 1 día

Betrebels Casino Quejas

Ver todas las quejas contra este casino.

Betrebels delaying withdraw

Hello Askgamblers team. I would be very grateful if you could help me.

I have been a Betrebels customer for about 1.5 months. During this time I have made deposits of about 1600 euros. I have also completed the KYC process. All small withdrawals have been paid out normally within 24 hours so far.

I have used sports betting and casino bonuses time to time. And always played according to the rules. I have also made many deposits without bonuses. I have been very happy with the functionality of Betrebels until this happened.

I won about 2000 euros on a slot a week ago. And finally I withdrew 1200 euros. The withdrawal has not been processed and my emails have not been answered.

I would hope that betrebels would process the withdrawal without delay. So that I can continue to be their customer in the future.

Resuelta

€1,200

Withdrawal pending 5000e

Hello I made deposit 100e with 150% bonus on friday. I managed to wager My deposit fully under terms and rules and tried to withdraw 5000e on saturday 21.03.2026.

KYC files approved and withdrawal is still on pending. Now there IS on KYC tab asking For supporting documents and IT says email Have sent instructions but I Have not received a single email from them.

Tried to contact customer support Via site and cannot get contact, sent them question about documents they are asking but haven't received Any response.

Now I am asking If you could assist me thru this case to successful withdraw moneys what belongs to me.

Resuelta

€5,000

Account closure and No news

Hello, I deposited €400 into my account. The next day, I wanted to play, but I couldn't log into my account. I received a notification that my account had been blocked. I checked my emails, but there was no explanation, no news, no email. As of today, I still do not understand why my account was closed when I was never able to play on their site. I have tried to contact them several times but have not received any response. I have been contacting them every day for over a month but have not received any feedback, which is why I am submitting this request to recover my deposit.
Kind regards

Resuelta

€400

BetRebels Withholding Withdrawal for Over a Month Despite Providing All Requested Documents

I am submitting this complaint regarding a serious delay in the processing of my withdrawal from BetRebels.

On 20.09.2025, I requested a withdrawal of €1,195 from my account. After waiting for some time without progress, I contacted their live chat support, who advised me to cancel my original withdrawal request and submit a new one, as they suspected there had been an error preventing the initial request from being approved. Following their instructions, I submitted a new withdrawal request on 22.09.2025.

Month has passed, and I still have not received my funds. Throughout this process, I have fully complied with BetRebels’ verification requirements. They have requested three separate bank statements at different times, in addition to the standard KYC documents such as proof of identity and address. I have promptly submitted every document they have asked for.

The latest request from BetRebels was on 09.10.2025, when they again asked me to provide a bank statement. I sent the document immediately, but since then — now over a week later — I have not received any response, update, or confirmation regarding the status of my withdrawal.

While I understand and respect the importance of verification procedures, the repeated document requests and lack of communication from BetRebels have become unreasonable and excessive. I have acted in full good faith and have provided every document requested of me, yet my €1,195 withdrawal remains unpaid without any clear explanation or timeline.

This ongoing situation has caused significant frustration and concern about BetRebels’ reliability and fairness. I kindly request AskGamblers to intervene and help ensure that BetRebels fulfills its obligation to process my withdrawal without any further unnecessary delays.

All I am asking for is to receive the €1,195 that rightfully belongs to me, as I have fully complied with all of the casino’s requirements.

Resuelta

€1,195

Unjustified document demands and withdrawal delay

Dear AskGamblers Complaint Team,

I am filing a complaint against BetRebels (operated by Rebels Gaming Ltd) regarding an excessive and unjustified delay in processing my withdrawal request.

I submitted a withdrawal on May 6, 2025, and despite waiting over nine days, I have yet to receive my funds. I have previously made multiple deposits and successful withdrawals with the same account, but this time BetRebels has requested an excessive list of documents for a so-called "security check," including:

A photo of myself holding my passport.

Bank statements covering August–December 2023 and March–July 2024, plus April 2025.

A Skrill account statement covering several months.

While I understand the need for standard KYC and security procedures, these demands go far beyond what is reasonable, especially considering I have previously passed verification and used the same payment methods without any issues.

The sudden intensification of verification requirements after a larger withdrawal request raises concerns of stalling tactics. I have acted in good faith, and my activity on the platform has been legitimate and traceable. This treatment feels unfair and possibly predatory.

I am attaching the relevant communication from BetRebels and a record of my transaction history to support this complaint. I kindly ask AskGamblers to investigate this issue and help ensure that BetRebels processes my withdrawal without further delays.

Thank you in advance for your assistance.

Resuelta

€1,284

Make security review impossible

Dear AskGamblers

please help me with operator Rebels gaming LTD (betrebels.com) with my withdraw problem and so called "security review" that have been ongoing since 3th of April.

I am a experienced player and I strongly understand the practices regarding kyc and aml regulations. In my stupidity, I didn't think that a casino operating with an MGA license would so flagrantly abuse these generally common good and widely beneficial operating models.

I registered as a customer and made a deposit on 14.3.

When registered i have to verificate my account (regular KYC = ID & POA) prior playing,

driver's license and proof of address sent and and everything was ok.

I played and won, I cashed out few times without any problems. Then we went more deposit-oriented - that is, the so-called as usual for slot player. Then I went to win my and my balance ended +1100€. This is where the problems started when I tried to withdraw my earned winnings (€1100). At first they cancelled the withdraw request I thought that it was ok, they might need additional documents. I thought nothing special there - normal thing..

However, their business model is to require unnecessarily revealing and insanely long documents without any reasonable explanations. Nothing must be covered up, even if it is completely 100% irrelevant, e.g. with the explanation of the origin of the money. Their requests, justifications and requirements are contradictory and they migh even change their request on the go (see attachement).

Then i received these requests via email and one of these had nothing to do with the normal requests that I am used to.

1. in the first "security review" email they asked:

-Selfie with id

-Form on the source of funds.

-Statement for 7 months from an account where deposits have been made and no information/events were allowed to be covered. Just to be clear my first deposit was 14th of march 2024.

I asked them for an explanation as to why they really need bank documents for such a long period of time, but I did not receive any logical reason for this. I finally got frustrated and sent them all the requested documents.

After this, they asked for a record of Skrill transactions for 3 months and this had to be complete as well (couldn't be limited to transactions between me and them only). Also delivered this.

Then after this transfers between my own (two) other accounts were requested which were visible on this first (7-month) account statement.

That is, the statement for the other two accounts for March and this one also complete. At this point, fortunately, I also required additional explanations as to why these must be delivered even though no deposits have been made from these accounts (attachement). I got the answer that they only need to confirm the transfers to the account from which the deposits have been made. I stated that I would provide them with this information (which I also provided), but not the entire bank statement, which contains the names of family members and other personal payments that have no significance in terms of the matter. In addition, in this context, I also provided them with the complete statement of the third account for March. With this info they could clearly trace back every transaction between my own accounts as they have wanted and have stated purpose of this review.

Then this changed on the go in the middle of the investigation that both accounts must have complete bank statements from January to March.

These requests for information no longer have anything to do with the analysis of wealth and income information. At no point have they been interested in, for example, salary receipts, tax information or verifying sources of income wtih documents. Only and only the transfers between my own accounts and clearly only my personal expenses, which no person with normal prudence is happy to hand over to outside parties.

As they have demonstrably mentioned that they are only interested in the transfers between my accounts, I cannot understand in this context why they don't just want this information but everything. If they also used a simple math, they would have seen that my own transfers out of the deposit account are higher in net value than the deposits from my own accounts, so there is no so-called additional funds to the deposit account as they have falsely claimed.

All other casinos allow customers to hide irrelevant information from documents if irrelevant but they don't. Why? Overall, this practice of theirs is organizational and submissive. I have never had a similar problem in almost 20 years.

In addition, there is a mention on their website that they can request this security review if the deposits are over €2000 in 6 months.My deposits do not exceed this amount (attachement).

In addition, my profit was developed in the so-called with the old deposit and in the meantime they were not interested in any clarifications until I went to win and tried to withdraw these funds.

I have delivered:

-DL (proof of id)

-POA (proof of address)

-Selfie with id (dl)

-1. Bank statement of bank account used for deposit (trusted) for 7 months. Note: first deposit happened on the 14th of March.

-2.Bank statement(s) of second bank account (transactions between 2nd and 1st account visible as their agent have told they require these)

-3.Bank statement of third account (March).

- Skrill full account history of 3 months.

At this stage, I will submit the documents I consider to be most relevant for the matter.

If necessary, I will be happy to provide additional documents if the casino's reply makes this necessary.

Also I'm more than happy to provide askgamblers any additional documents supporting this case.

I've also tried to escalate this case to their manager with no luck.

I want casino to pay me my pending withdraw immediately, I've already provided more documentation than needed.

Resuelta

€1,000

Don't accept a valid document

This casino is not accepting my internet bill, for no information reason. They tell me that the document is not valid, even though it is on the list of allowed documents. I gave them the alternative of sending my wife's energy bill and marriage certificate and they did not accept them either. All the bookmakers I have registered accept the internet bill as proof of residence.

Resuelta

830e declined withdrawal without reason

Betrebels casino closed my account and take 839 euros wirhdraw without reason. I play very loalty this casino and wirhdraw and deposit is going to normal many month. But one day this casino ask me salary and bank documents with 3 month and i send this. After that they closed my account and take my 830 euros wirhdraw without reason. I dont broke any rule and play own bank account ip adress and mobile Phone. I hope that you can help me to got my money here.

Resuelta

€839

Betrebels casino makes the KYC impossible

Hello, I played in the Betrebels on 01/15/2023 with a bonus and successfully implemented it. 2210CAD$ are available for me to cash out.

Since then I have not been able to verify my account at the Betrebels casino.

My passport, proof of address, Ecopayz account number + details.

They were also verified, the Betrebels casino requests my transaction history from ecopayz from the last 6 months.

I have also provided this document.

I was able to answer all questions that seemed suspicious for the casino without any problems.

My main problem with Betrebels Casino is that they want to see information or proof of my first deposit in ecopayz.

1. I wonder what this document has to do with KYC after you have successfully received all the documents etc from me.

2. If I could, then I would provide the Betrebels Casino with this document, because my deposit to ecopayz was a crypto deposit and which was made by the FTX crypto wallet, it hasn't been available to me or all users since November possible to log in to the FTX exchange let alone get any information regarding our user account.

The company FTX went bankrupt in November due to a scandal.

You can also look it up everywhere on google.

The casino still insists that I submit this document, which is impossible for the reasons mentioned.

I clearly see the case here that casino Betrebels is looking for something not to pay me my winnings, since my explanation why I can't prove it is clear and clearly justifiable.

It's already painful enough that we the people of FTX lost a lot of money. As i have explained to the casino multiple times, it is not possible to prove it. They still trying to avoid cashing out my winnings even tho everything is very clear when it came to KYC.

Please askgamblers, looking for help here.

Thanks

Resuelta

$2,210

Wont pay out and are constantly stalling verification

I have had an ongoing issue with Betrebels since mid-May.

I signed up through the welcome bonus offer and deposited via skrill as there was no debit card option available (I checked this with live chat previous to depositing and they said it was fine), so I deposited and received my bonus.

I went on to complete my wagering and I won €1679.

When I tried to withdraw, Betrebels requested additional documents for verification, which I supplied without any issue.

This then occurred over a period of one month with; more documents requested, repeated emails saying the same thing, delayed replies and more.

I gave the following;

- 6 month Skrill statement.
- Proof of Skrill account ownership.

They then asked that I show my incoming amounts on Skrill, to which I highlighted that I sent ALL my transactions, in and out, so if I had any it would show.

Then I got asked to show when my Skrill account was made. Skrill do not provide this so after a phone call with one of their advisors, I forwarded an email to confirm my first transaction date - there is no relevance to when my account was created.

Then, I was asked for a copy of my card used to deposit:

"Please provide us with a copy where the card last digits are visible or with the transactions details where such data is displayed". I asked them why this was necessary because I used skrill.

Which led to the following statement from their worker, "Please provide us with a copy of the skrill statement where the card last digits are visible or with the transactions details where such data is displayed, so that we can confirm that this is the card used to deposit in skrill." Note the change of wording because I originally supplied the card, which is what was originally asked for.

I then had to contact skrill *again*, which further delayed this. They confirmed they cannot and do not supply copies of transactions that show anything related to the card used to deposit, which I forwarded on to Betrebels.

This led to me being asked for a copy of the card (first six and last four digits showing) along with a copy of my card bank statement for the same timeframe.

I sent the copies of my bank statement with the transactions covered. This led to the following: "a document with covered details be considered valid."

There is no correlation between my skrill deposit and 6 months of uncovered bank transactions. This is out of order and again a tactic used to delay me being paid out.

I told the worker for betrebels that I shouldn't have to provide this as it doesn't make sense and received the following reply: "We regret to let you know that we cannot complete the review at your account without the requested documents".

This whole fuss goes without saying I have left out some emails which were rude, provided little to no help when I asked questions, and the lack of interest throughout was evident.

I spoke with a worker called Anna the whole time and I asked to speak to a supervisor throughout - this was never once even taken into consideration.

This has ruined my experience with Betrebels and having seen some other complaints about this site, I'd stay well clear.

Rechazada

€2,369