Cadoola Casino - Delayed €200 payment for more than a month

Dear Ly Thai Binh,

First of all, let us congratulate you on your winnings! Many more will come!

We always try our best to process withdrawals in the easiest and the most comfortable way, as we are completely aware, that this matter is a number one priority for all our clients and we always strive to provide them with the best service!

At this point we would like to express our apologies for a delay with the verification procedure, however, we would like to point out, that the verification documents were requested on the 18th of November for the first time and your player's account got verified on November, 29th. The reason of such an extended verification procedure was that you indicated your nickname instead of your real name in Contact Details of your player's profile, which postponed the verification and additional documents were requested. Now please be rest assured, that your further withdrawals will be processed as soon as possible without any delay.

Furthermore, we would like to draw your attention to the fact, that specific Vietnamese legislation requirements might sometimes complicate the credit card withdrawal process, therefore, the Skrill withdrawal option would be the best one considering the circumstance.

In conclusion we would like to inform you, that your withdrawal of 255 EUR has been successfully paid out to your Skrill wallet.

We sincerely thank you for your cooperation during your player's account verification and hope, that the provided answer clarifies the issue!

Best wishes,
Cadoola.com

Dear @tamly201,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Dear Askgambler Supporting Team and Cadoola Casino,

Iam sorry for my lately to reply this complaint about my delayed payment with Cadoola Casino.

Cadoola Casino has successful payout my withdrawal requests as fast as possible after askgambler post my complaint. And i received it yesterday with my bank transfer.

But one thing is my account attendance in Cadoola is lower. This result is coming from supporting agent when i claim my bonus cashback on Monday.

Anyway iam thanks for all helping of Askgambler support Team whose help me claim this payment. And Cadoola Team whose made my payment very quickly than ever.

Best regard,

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.