The Casino has had such a long list of complaints of non payments and extremely poor customer service that we strongy recommend that you do NOT deposit any funds here as they will simply not pay their players and will quote you endless terms and conditions in order to void your winnings. The Casino has also been accused of multi spamming and malware.
Official Website: www.goldvipclub.com
Languages: English, French, German, Spanish
Deposit Methods: Bank Wire Transfer, Maestro, MasterCard, Prepaid ATM, Visa
Currency: US Dollars
Software: Real Time Gaming
Established: 2007
License: Cyprus
Casino Type: Download & Instant Play
Withdrawal Methods:
Bank Wire Transfer, Visa
Withdrawal Limits: 2500 USD per week
Withdrawal Timeframes: Up to 15 days
Pending Time: 4-7 days
Allow Manual Flushing: no
Owner: Erpefa Trading Limited
Email: Deposits, Support, Technical, Withdrawals
Live Chat Support: No
Toll Free General Info: +44 800-0470981
Toll Free General Info: (888) 999-2682
Stay away from this casino. Dawn in their withdrawal department will give you excuse after excuse without ever processing your wins. They are thieves! STAY AWAY FROM THIS CASINO!!!
Hi Carinha, as I previously said in the comments above, they are not paying and they are not responding to anyone. Only their players while depositing. They owe AskGamblers their affiliate earnings and a lot of players their winnings. I can't even imagine how these guys are sleeping...
Wish I had known about Ask Gamblers before playing at GOLDVIPCLUB. They were wonderful and polite while I was losing but after I won more than $30k (although I played a lot of it back) and made the same reasonable and polite complaints about the "trickle-down" pay policy, they excluded me from bonuses. I have a complaint with AG about GOLDVIP not paying my comp points, which I feel I have earned by playing. Soon as the issue is resolved I will UNINSTALL GOLDVIP from my computer.
Yes, they have very unprofessional customer support too. We strongly suggest to stay away from this casino. We have received a lot player complaints that they are not paying out winnings.
I was charged 2 times on my credit card from these guys. Thank I received a email stating that my deposit was declined? So I contacted online chat and some rude support person told me I was wrong. The person could not even tell me who the credit card processor they used.
Henry, you should post a complaint about your problem. AskGamblers has a very effective system for that: http://www.askgamblers.com/page/complaints/create/47/casino/complaint
I won over $20,000 at Gold VIP Club Casino but it has been over 2 months and they have paid out only a fraction of my winnings ($3400). I have tried to communicate reasonably with the casino support desk and they try to reassure me that I will get paid--but they always tell me that I have to wait 10 days here and another couple of weeks there.
Is there any way I can be paid my winners more quickly?
Henry Lerner
USA
My email address is hmlerner@aol.com
What kind of trouble you have? If you could be more specific, we may be able to help you.
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