Gold VIP Club Casino Doesn't Pay Players!

posted on May 30, 2012.

On April 27, 2012 I was given a Promotional bonus of $40.00, I played the money and won an $1879.00 jackpot on April 28, 2012. After a phone call to their customer service I followed the instructions given to me to complete the Fax Back form and fax it, along with several other documents to the finance departments toll free fax number and to deposit at least $21.00 into my account with them, which I did. I was told the fax back form would take 3-5 days to be processed and approved. On May 16, 2012 the form still had not been approved so I called and spoke with a supervisor who had me scan and email all the forms to her so that she could send them to finance, which she did and my forms were approved the next day. I received an email and 3 phone calls from them making sure I knew it was approved. On that day I requested a $1500.00 wire transfer from them. Today, the 30th of May I received an email stating that $121.00 dollars had been approved and was being wired to my bank account. I made a phone call to inquire where the rest was and was informed that I wouldn't be getting the rest because I didn't win it with my money I won it with the promotional $40. This is a SCAM, if I was given this promotional money at a casino and won I would have been paid ALL of the winnings.

I have all the emails from and to them,

Account History

From: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2007 2008 2009 2010 2011 2012 Submit

To: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2007 2008 2009 2010 2011 2012

This is the account History from my withdrawal request and their sending me $121.00

Date Transaction Amount

5/30/2012 4:51:52 AM Manager Withdrawal Approved! ($1,379.18)

5/30/2012 4:51:52 AM Manager Withdrawal Requested ($1,379.18)

5/30/2012 4:50:44 AM Wire Transfer Withdrawal Declined $1,379.00

5/30/2012 4:50:44 AM Wire Transfer Withdrawal Approved! ($121.00)

5/17/2012 2:39:44 PM Wire Transfer Withdrawal Requested ($1,500.00)

This is the Account History from my opening the account with them and my deposit.

Date Transaction Amount

5/17/2012 2:39:44 PM Wire Transfer Withdrawal Requested ($1,500.00)

4/28/2012 3:22:54 PM DF-Credit Card Deposit Approved! $21.00

4/28/2012 3:22:54 PM DF-Credit Card Deposit Requested $21.00

4/27/2012 10:44:44 AM Coupon redeemed $40.00

4/27/2012 10:44:44 AM Coupon requested

If necessary i can forward all the emails to you. I just think these people are running scams on innocent people trying to have fun and when we win they don't want to pay us.


Stacey Slipp

posted on June 8, 2012.

Hi there!

This is Brian, a Customer Care representative with Gold VIP Club Casino.

We here at Gold Vip Club take this sort of complaint seriously- and apologize for not have answered sooner.

After an account review of the details provided in this post, we have determined that the player was paid according to the terms and conditions of the non-deposit bonus she claimed.

The player completed playthrough, and was sent the max-cashout of 100$ after we received her confirmation deposit.

I'm afraid that the rest of the balance was removed, per the terms and conditions of the free welcome chip that the player won on.

The player was sent the amount of her deposit- 21$, on top of the free chip's Max cashout of 100$ per her withdrawal request.

Per our Terms: http:/­/go­ldv­ipc­­m/b­onu­sTe­rms.aspx

With any free bonus money, there is a maximum cash out of five times (5x) the total amount of the free money (Ex: $100 given; max cash out = $500 (Random Jackpots are also included).. As with all bonuses, free bonus money have wagering requirements. The wagering requirement on any free money bonus for slots is thirty times (30x) the amount of the bonus; and forty times (40x) for tables. Table game bets are calculated as 0.33 1. Slots bets are calculated as $1 1 unless stated otherwise in a specific promotional offer. Players must complete the wagering requirement prior to cashing out any winnings. Free bonus money would include a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, compet­iti­on/­tou­rnament prizes, compensation bonus, inconvenience bonus, birthday bonus, etc.

Furthermore, while our free chips and non-deposit bonuses can and often do carry a Max-Cash out, our bonuses for a DEPOSIT never do. We never consider it a bother or annoyance to help our players in any way- If anyone has a question concerning terms and conditions on a particular bonus I urge them to contact us via Live Chat, Email or Phone. We're always happy to help our players.

If you have any more questions or concerns, please do not hesitate to contact us here at:

[email protected]

We are more than happy to help, 24/7.

Best of luck, and happy gaming! :)

Brian- Gold VIP Club Customer Care.

posted on June 12, 2012.

 Anything else to be added here?

posted on June 14, 2012.

Hummm 5x the bonus of $40 would be $200.00 plus my original deposit of $21. Seems to me like I should have gotten $221.00 instead of the $121.00 I got.

Still is a scam no matter how you look at it. They GAVE me $40.00 to play, I played and won $1,876.00 jackpot but didn't get it. If I give someone $20 for their birthday and they play the Lotto and win I don't take away everything but the $20 plus 5 times the amount I gave them.

Won't EVER play there again. I think they are a bunch of crooks. I will be reporting this incident to the authorities and see what they have to say about it.

So much for trust in this world. No wonder no one does anything for each other, Who wants to be caught up in a scam like this.!!!!