GoldVIPClub casino kept $8,200 in winnings

UNRESOLVED
posted on April 23, 2011.

I'd like to submit to you a complaint regarding GoldVipClub casino who confiscated approximately $8,201.00 in winnings from my account.


The details are as follows:


I made the following deposits to goldvipclub thru my visa credit card. CC Purchases totaled $2798.77.


MAR 10, 2011

Other Travel

$699.91


MAR 10, 2011

Other Travel

$449.99


MAR 10, 2011

Other Travel

$249.99


MAR 10, 2011

Other Travel

$374.96


MAR 19, 2011

Other Services

$498.98


MAR 19, 2011

Other Services

$524.94


Most deposits did not have any bonus attached. On the last deposit of $524.94 (no bonus taken), I hit a bonus round playing TRex that paid $10,863. I also posted a screenshot of this hit on the website below.


http:/­/ww­w.l­ate­stc­asi­nob­onu­ses.co­m/o­nli­nec­asi­nob­onu­sfo­rum­/ca­sin­os/­win­ner­-sc­ree­nsh­ots­cas­ino­-pl­ay/­msg­157­459­/#m­sg1­57459


All the deposits I made totaled $2,800.00. On April 2, 2011, I withdrew the entire $11K. I played a bit more after April 2,2011 since money was in "Pending stage" and had the balance up to $11,700. Gold VIP sent me a payment of $700.00 on April 20, 2011. The balance in the account after this was approx. 11K. This casino states on their website that they will pay $2,000 every 10 business days. Note that their business days don't include Thursdays or Fridays. They deal with U.S. customers, so I have no idea why they have this rule in place other than to stall the payouts (finance dept does not work on Thur-Sun). Additionally, after they approve the pending withdrawl, they place the money back into your account balance and therefore you have to make another withdrawl. I'm sure they're hoping you'll gamble this away.


After they approved my payout for only $700, there was a series of emails and phone conversations that took place. During the week of April 18th, I received a call from their payment processor (Global Systems) that "I complained too much" and they were going to credit all my transactions back to the credit card. I then called GoldVIP to find out they locked the account on April 20th. This time they said that the account "had chargebacks". None of this was true because all of the transactions were paid by me in March and the casino did process one payout ($700). All of this was an effort to not pay the total winnings due.


On 4/22/11, I checked my CC online statement and the processor credited back the exact 6 transactions I paid the casino in March 2011. Unbelievable! It's as if they wanted to pretend I never played there which was only because I won.


In summary, this is what GoldVIPclub casino still owes:


Balance in account at time of account closure = $11,000 (this includes the payment of $700 they made)


Less credits to credit card = (2,799)


BALANCE DUE = $8,201


I would appreciate any help you can provide or guidance because it is casinos like this that give the entire industry a terrible reputation. I had previously played at this casino prior to this fiasco and they did make a payment of $500 in the past and also assigned a casino host to my account who had sent a gift to my home. I didn't have a problem with them before, but I suspect it's because they were only obligated to a small payout. They are in a rogue class of the worst kind. I can honestly say, I never experienced anything like this and will do everything possible to make this right.


If there's anything else you need from me supporting my case, please let me know as I've saved a lot of documents.


Thank you.