Winnerz Casino

Winnerz Casino - Winnerz failed to close my account despite my addiction request I lost all my savings and request a refund

$5000

On August 1st, 2025, I contacted Winnerz via live chat requesting the immediate and permanent closure of my account due to gambling addiction.
The support agent acknowledged my request and instructed me to send an email to process the closure.

I followed their instructions and sent the email the same day, clearly stating my gambling addiction and requesting immediate closure.
Despite this, no action was taken. I sent several follow-up emails afterwards, but my account remained open, allowing me to continue gambling.

As a result, I have lost all my savings, including money intended for my rent.

This is a serious breach of their duty of care, as they ignored multiple self-exclusion requests and allowed me to deposit and play even after being fully aware of my gambling addiction from day one.

I therefore request:

1. Immediate and permanent closure of my account.

2. Full refund of all deposits made after August 1st, 2025.

I will attach evidence of my live chat conversation, emails, and proof of deposits made after my first closure request.

Winnerz Casino - First won big then account blocked

€1100

Dear Askgamblers Team,

unfortunately I have problems with this casino.

I have won a large amount of 3300€. Then I successfully verified my account and €3000 was paid out.
Now I have been waiting two weeks for my second payout of €300. My account has been blocked and the casino refuses to pay out the amount. Apparently I have won too much.

Please help me to receive my payout.

Best regards
Nodeposit

Winnerz Casino - KYC trouble account suspended and fund confiscated

$300

I deposited funds into my account at Winnerz.com, an online gaming/casino platform. Recently, my account was suddenly suspended without clear notice. When I contacted their support, they claimed my account was closed due to failure to complete the KYC (Know Your Customer) verification process.

They now state that they sent me emails informing me of this and that they requested my crypto wallet address to issue a refund. However, I have never received any email or any request for wallet information from them prior to contacting support myself.

They also claim my balance was deducted but that management will process a refund of my initial deposit. Despite several follow-ups, they only give vague responses and no concrete action or timeline for refunding my money.

I am now concerned this is a scam or fraudulent behavior. I have documented all conversations with their support and can provide screenshots as evidence. I request help retrieving my deposit and reporting this platform for investigation.

Winnerz Casino - Verification and withdraw issues

€4400

Winnerz are trying to scam me of my winnings and leave me with a sad experience.

After playing some successful bets I was able to won 30.63 USD, i clicked on withdrawal section to withdraw my won funds for the first time and behold the withdrawal section was disabled, i proceeded to their online support where I was informed that to withdraw I need to submit my documents to activate withdrawal section to my account, I tried to submit my documents via the verification page just as I was informed but sadly, the verification page is also disabled not responding to clicks.

Now I can not submit documents for account verification or be able to withdraw my funds, This is so unlikely and I am afraid that I might lose my money if I should stay low on this crucial issue

Below are screenshots of my conversations with the operator also the disabled section of my account (withdrawal/verification)

$30.63

Estatísticas de Reclamações

Resolvido 5

Valor médio $ 2,274

Duração média da reclamação 0 horas

Resposta média 0 horas

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Avaliação do jogador

9.7/10 ● 109 revisões

Principais avaliações de nossos jogadores

JOINforceqr4

10/10

Winnerz is a blast! The great selection of games and their lightning-fast withdrawals are the best. If you’re looking to get into online casinos, this might be the best gateway. Even a busy person like me can sneak in some fun during coffee breaks.

DevijsSeli11

10/10

Honestly, I enjoyed playing games at Winnerz casino. Their live dealer games are what sold me, because I’m a big fan of live games. To my surprise, they have tons. The games are even divided by provider, which makes it easier for me to choose.

hanna-no-H

10/10

Winnerz gave me a sweet start with their 150% welcome bonus up to €1000 and 100 free spins, it’s pretty generous! What I really love is that the winnings are tax-free, and they even offer up to 20% cashback, which really softens the blow on those unlucky days. There are over 5,000 games to choose from, and it’s a big plus that they’ve got my all-time faves like Sweet Bonanza 1000 and Starlight Princess 1000, very girly heree Hahaha Every time I log in, I feel like there’s something fun waiting and I love it!!

The small fees for deposits and withdrawals can be a bit off though. There’s a €1 fee just to deposit, and if you use certain methods, they take a small percentage when you withdraw. It’s not a huge deal, but those little charges do add up when playing a lot.

magnustan

10/10

The website is super clean and user-friendly, no confusing stuff, just straight to the point... and can we talk about that first deposit bonus? I got 100% match!!! Everything runs super smooth too... the speed is on point, never laggy. There’s always something new to try, so I’m never bored.

Albutkus

10/10

I’m hooked. The site’s super easy to navigate, which is great ’cause I don’t have time to mess around with confusing stuff after a long day of teaching. They’ve got a massive game selection too, slots, live casino, you name it. I also love that they accept a lot of crypto. Deposits and withdrawals are smooth and way faster than I expected. The bonuses are also pretty solid and actually feel worth it.

The withdrawal times can be frustrating, and I wish there were more payment options available. As a sports fan, it’s disappointing there’s no sportsbook, and customer service responses can be slower than I’d like. Overall, though, Winnerz helps me unwind after a long day.

resyourlove

10/10

Honestly, I didn’t expect much when I first signed up at Winnerz, but I was pretty surprised! The website looks so clean and easy to use, nothing messy or confusing, which I love. It also gave me a sweet bonus when I deposited for the first time, they gave me a 100% bonus and even threw in 100 free spins! So generous!!! I also enjoy the wide range of games they offer, from slots to live dealer games. Everything runs smoothly and loads quickly on both desktop and mobile. It really feels like there’s always something new to try, and that keeps things fun for me.

If I had to point out one thing that made me go, it’s the whole KYC thing. I hit a nice win one time and got so pumped to cash out, but then I had to upload some docs and wait. I get that it’s for safety and all, but it did kill the vibe a little since I want to enjoy my payout right away. Still, I guess it’s better to be safe than sorry when money’s involved.

lilja_tommy3454

10/10

I've been playing at Winnerz Casino for a while now, and I love it. The site is easy to use, and they have a huge variety of games, from slots to live casino options. I’m especially happy with the fact that they accept crypto, which makes deposits and withdrawals simple. The bonuses are great, and the withdrawal process is usually fast, which is always a win for me.

One downside for me is the deposit and withdrawal fees, which can add up over time. For example, there’s a €1 fee for every deposit, and you’ll be charged a percentage for certain withdrawals, like 2% for Neteller.

DianneHolm

10/10

After getting scammed a few times on other platforms, I finally found this casino, and it's a breath of fresh air! They have a diverse selection of games and are crypto-friendly. So far, I have had no problem whenever I withdraw my winnings.

Demetrijus.K

10/10

I’ve been feeling pretty bored during my free time lately, but this casino platform has saved the day. They’ve got a diverse selection of games to keep me entertained, and being crypto-friendly makes it super easy to manage my funds. Plus, their live chat is open 24/7, so I can always get help if I need it.

There are deposit and withdrawal fees, which can be a bit annoying. But honestly, the fun I’ve been having makes it worth it. The gameplay is engaging, the wins feel rewarding, and everything runs smoothly.

BlackBeluga