- Chat ao vivo 24/7
- Site móvel agradável
- Pagamentos instantâneos para depósitos e saques
- Chat ao vivo apenas em inglês
Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.
Detalhes de Cassino Wazamba
Aqui você encontra todos os detalhes sobre esse cassino.
- Geral
- Pagamentos
- Jogos
- Jogo Responsável
- Atendimento ao Cliente
Informações gerais sobre o Wazamba Casino
Com design gráfico diferente da maioria dos melhores cassinos online, o Wazamba Casino se destaca entre as plataformas de entretenimento. O site oferece navegabilidade exclusiva e intuitiva, com jogos bem distribuídos pela tela, cores chamativas e seções de fácil acesso. Em 2020, a casa recebeu o prêmio “Innovation in Casino” pela SBC Awards.
Estabelecido em 2019, o Wazamba possui licença de operação emitida pelo Governo de Curaçao. A casa oferece um bônus de boas-vindas generoso, e seu portfólio é composto por seções de cassino online, cassino ao vivo e apostas esportivas.
- Carteiras Eletrônicas 0 a 24 horas
- Transferências Bancárias 0 a 24 horas
- Pagamentos com Cartão 0 a 24 horas
- Saques aos Fins de Semana Não
- Ganhos de Jackpot Progressivo None
Informações sobre pagamentos e métodos no Wazamba Casino
O Wazamba Cassino aceita métodos de pagamento populares entre os jogadores brasileiros. Na categoria “Depósitos”, há, pelo menos, 25 opções diferentes. Entre elas, estão carteiras digitais, criptomoedas, cartões de crédito e de débito, sistemas de pagamento online e Pix. Para saques, o site aceita mais de 20 métodos - o que é excelente para os jogadores.
Cada um deles possui tempos de processamento diferentes, e o Wazamba informa se há taxas adicionais e limites de transação. Atualmente, todas as formas de pagamento são isentas de tarifas e apresentam processamento instantâneo no cassino online Brasil. No entanto, os limites mínimo e máximo para depósitos e saques variam entre os métodos, começando a partir dos R$ 20 para depósitos R$ 30 para saques. As informações sobre pagamentos e métodos aceitos são encontrados no rodapé da página principal do Wazamba Casino. Ao clicar no botão “Pagamentos”, o usuário poderá verificar e analisar o que a casa oferece.
No Wazamba Casino, o Pix é um dos métodos mais fáceis de transferir dinheiro. Contudo, transferências superiores a R$ 10 mil precisam ser efetuadas via formas alternativas, como Pay4Fun, ecoPayz e Skrill, que permitem pagamentos de até R$ 30.000.
Jogos no Wazamba Casino
Os jogos do Wazamba Casino estão dispostos na página principal da casa. Ao navegar, abaixo do destaque do bônus de boas-vindas, é possível encontrar as categorias ofertadas. Uma alternativa para acessar a biblioteca do Wazamba é clicar em “Jogos”, localizado no menu do cassino.
Ainda, os jogadores podem explorar os provedores de software parceiros do Wazamba Casino para encontrar seus jogos favoritos. São mais de 100 fornecedores que alimentam a plataforma, incluindo as marcas ELA Games, Evolution Gaming, Play’n GO, Pragmatic Play, Quickspin, Yggdrasil Gaming, Nolimit City, BGaming, Spinomenal, Betsoft e Real Dealer.
Os títulos disponibilizados pelo Wazamba são certificados, possuem sistema RNG e são licenciados por autoridades responsáveis. As qualidades gráfica e sonora são visíveis nos jogos da casa, e a variedade é boa: além de caça-níqueis online, os usuários podem se divertir nas seções de cassino ao vivo, jogos de mesa, jackpots, fliperama e jogos exclusivos.
Os serviços oferecidos pelo site também podem ser encontrados na versão mobile do Wazamba sem enfrentar problemas. Todas as funcionalidades foram otimizadas, com base na tecnologia HTML5, para serem acessadas por dispositivos móveis.
Compromisso do Wazamba Casino com o Jogo Responsável
Prezar pelo jogo responsável é obrigatório para os operadores de cassinos online. O compromisso com as saúdes mental e financeira dos jogadores é exigido pelos órgãos regulamentadores da indústria.
Por isso, o Wazamba Cassino alerta sobre os riscos do vício em jogos e reforça que a prática deve ser encarada apenas como um passatempo - e não investimento. A plataforma é apoiada por organizações especializadas em auxiliar jogadores que sofrem com a dependência. As instituições GamCare, Glambers Anonymous e Gambling Therapy dão suporte à casa.
Para solicitar ajuda, o jogador precisa entrar em contato com o setor de atendimento ao cliente do Wazamba. Os profissionais são qualificados para orientar sobre o que deve ser feito para solucionar o problema e encaminhar o usuário para uma das entidades de tratamento terapêutico.
- +35627780669
Suporte ao Cliente no Wazamba Cassino
O suporte ao cliente do Wazamba Casino é feito por meio de dois principais canais: chat ao vivo e e-mail ([email protected]). O serviço de atendimento está disponível 24/7 em inglês, mas com tradução automática. Tanto o funcionário da casa quanto o jogador podem manter diálogos em seus idiomas nativos, uma vez que a plataforma realiza a tradução das mensagens enviadas. Para dúvidas gerais, o chat.bot é muito bom; porém, se precisar de explicações aprofundadas e mais compreensão do tema a ser discutido, a tradução automática não é eficiente o bastante para solucionar as questões levantadas pelo usuário. Então, será preciso contatar a equipe por e-mail.
Ao entrar em contato com a equipe de suporte via chat, o Wazamba informa sobre o tempo de espera para atendimento. Apesar de simpáticos, os atendentes demoram alguns minutos para retornar as mensagens e esclarecer as dúvidas. O botão de atalho para o chat ao vivo está disponível no menu do site, por meio do ícone com dois balões de conversa.
Para verificar as experiências de diferentes jogadores e suas opiniões, basta acessar a seção de reclamações do Wazamba Casino no AskGamblers. Pode-se perceber que a maioria dos usuários foram atendidos e tiverem seus problemas e/ou questionamentos solucionados da melhor maneira possível.
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Reclamações
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Estatísticas de Reclamações
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Dear Player, We are really sorry to disappoint you with our service. We would like to make up for that and help you out but in order to do that, we need you to provide us with your log in. As soon as you send it to us, we are going to review the case. Thank you for your feedback! If you have any further questions, feel free to contact us at [email protected] or on our Live Chat! Best wishes, Wazamba.com
Design, easy to deposit. I don't have anything more positive to say if I compare this site to other sites, they don't have anything better than design what other casinos have.
Lying on front page "fast withdrawals" you can only withdraw max amount of 500€ per day so If you win 2000€ you can withdraw them in 4 days not faster, then it takes 3 days more them to "accept" the withdraw. They don't need to accept anything when you log in with bank, you are already fully identified by your bank so you could get your money in 5mins without problem in other casinos. That's just a scam site don't play there.
Scamming players, low amount of games, slow withdrawals, cancelling withdrawals with lie reason.
Dear Player, Thank you for your feedback! We are trying to improve every day in terms of both the service and the quality we provide! We would like to point out that if a player carries out the fast withdrawal in the correct way, it gets processed instantly, as it is stated. Could you provide us with your log in so our Financial Department can check why your withdrawal was not carried out as a fast withdrawal is and so they can send you additional instructions if needed. Also, no matter if a player requests a fast or a regular withdrawal, the initial withdrawal limit is 500 EUR per 24 hours, as stated in our Terms&Conditions on our website. After increasing their VIP status, the withdrawal limit of a player, again both for fast and for regular withdrawals, can go up to 1 500 EUR per day. Once, again, please provide us with your log in, we want to help you out and see why you did not manage to withdraw your funds via our fast withdrawal option. Best wishes, Wazamba.com
Great selection of games. Good bonuses/loyalty reward program - Decent value. Also a great weekly / monthly races & tournaments. Wazamba also features sistercasino: Boaboa.com.
Unfortunately, the pros don't matter much due to their absurdly low withdrawal limits (500€/24) and equally absurd processing time (3 business days). My last withdrawal at Boaboa took almost 3 full weeks to fully process. And it would have been closer to a month if I hadn't reversed some 1000€ of the pending withdrawals and lost it. And that's exactly how they operate. They will retain your balance / winnings for as long as possible just to see you reverse and lose most, or all it back. Disgraceful. So unless you are a penny player, don't park your money here!
Dear Jonas, We would like to thank you for your feedback. We are always striving to improve our service and we appreciate that our customers share their opinion of our website! First, let us kindly point out that BoaBoa is a separate project from Wazamba and any issues related to BoaBoa may be resolved by contacting them. Next, about our withdraw limits: it is a fact that the initial withdrawal limit of a player is 500 EUR per 24 business hours, however, one can increase it up to 1 500 EUR per 24 hours by improving their VIP status and thus also gaining the privilige of having their own VIP manager who helps out in faster withdrawal processing as well as in receiving exclusive bonus deals. Furthermore, about our withdrawal processing procedure: you have had one withdrawal on Wazamba in the amount of 500 EUR. It was requested on Saturday, November 23. and it was paid on Monday, November 25. A withdrawal request is finalized in up to 24 business hours, or 3 working days to be exact. In your case, you did not have to wait so long as we paid it on Monday already. Thank you once again for sharing your feedback with us! Feel free to get in touch with us at [email protected] or on our Live Chat in case you have any further questions! Best regards, Wazamba.com Team
The casino is well designed and the loyalty program with the coins and the achievements you can play through is well made. And there are a lot of providers and almost any game you might need.
First of all I have to say, that this was the last time, I ever rely on informations about a casino displayed at askgamblers. Sometimes some really important details are missing, and sometimes this info simply is wrong.
I deposited twice at wazamba, first deposit was lost but with the second one I won big. From 30 Euros to 3.8k in short time. It was my lucky day -until I tried to withdraw a part of that money.
- Withdrawal limit 10k/month might be right, but wouldn't it be more important to mention the limit of 500 Euro per day? That's ridiculous, sorry nothing else.
- Pending time 0-24 hours? Don't know what universe this is made for, for me the announced pending time was three days! But not enough, five (5!!!!!) days after withdrawal I received an email, that my withdrawal was cancelled, because of (not further explained) 'technical problems' WTF?!?
So I made another withdrawal the same day, which finally was processed another four (4!!!!!) days later.
So in the end the withdrawal of 500 Euros took me around 10 days. Within that time almost any player would have been able to lose the other 3.3k of his winnings. I did that for sure. So I had 500 Euro paid out, but the feeling I lost a lot of money because of a casino, that isn't really willing to pay this money...
Dear Tim, Thank you for writing a review. We appreciate it every time we have feedback for our services from our clients! We would like to point out that our whole withdrawal procedure's rules are stated in our Terms&Conditions including our monthly withdrawal limits and our daily withdrawal limits, which both vary depending on the VIP status of a player, as well as our withdrawal processing time- 3 working days, or 24 working hours. About your 480 EUR withdrawal: it took 5 days for it, 2 of which were not working days, to be updated the first time you requested it. It was requested on Thursday, October 31, and cancelled on Monday, November 4. Because of the technical problems we were experiencing with Trustly at the moment, we could not pay it and it got cancelled. We asked you to request the withdrawal once again and we carried it out as soon as our issues with Trustly were over, which happened within 4 working days from the time you requested it. We are really sorry that you happened to be in such a situation, however we guarantee that we did all possible to credit you your winnings, which we did. We are constantly working on improving our Financial Department's performance and our payment systems' services. Thank you once again for sharing your feedback with us! Feel free to get in touch with us at [email protected] or on our Live Chat in case you have any further questions! Best regards, Wazamba.com Team
There is an idea to the casino design, thats nice. They also have many paying options that I can pick from. So money for game is easy to put in casino.
But the design IS VERY CONFUSING. On the web, there is games, bonuss, notifs and the casino menu. They use more colors on page and the games have many colors too. And the site loads slow too, maybe cause of too much graphics?
The games are working good, sometimes you lose, sometimes you win, the interface is user friendly and there are lots of bonuses. The customer service works ok but there can be improvements to it.
The verification takes so long, they said that takes 3 days which is a lie, the financial department is asking everyday just for one document, they don't have a list of them, and if you reply to them the financial department all you get is a automated email.
Great selection of games, fast payouts, awesome online support who genuinely care about resolving your issue as quick as possible. Their website is super easy to use/navigate, the sign up process is fast, they send out great bonuses :)
Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.
There are lots of slot games that I played here. It is a very decent site, no nonsensical pop-ups or adds or any of some sort. They give the best service for me. I didn’t have problems with the deposits because they offer a wide range of options that I can use wherever I am. The live chat support is very reliable too.
If you play with a bonus, there will be a maximum withdraw,
Good luck
They have a good set of games since they are supplied by a lot of developers. I got decent wins after playing some of their slot games. The site also looks lively which adds fun when playing. I like the theme that they’re using for their site.
They are always delayed on asking my questions when I need help. I hope they are alert when responding to players when they need help or assistance. Some games are also slow when loading so I tend to exit and go into another game.
Dear valued customer, Thank you for taking your time to review our website! We value every opinion. Could you tell us your username on the project, please? It will help us to help you with your question and to provide exact information. Also, we will be glad if you can specify what exactly happened while you were playing? Looking forward to hearing from you! Kind regards, Wazamba.com Administration
Placed 6th in tournament, never got a straight answer why I didn’t receive any winnings. Customer service absolutely of zero help. No explanation even when I asked them to close my account because of this problem. Very disappointed with this casino.
Dear valued customer, Thank you for taking time to review our website! First of all, we want to apologize for waiting for the reply regarding your case. We have double-checked all the tournaments with the relevant department and would like to tell you that you were right in that situation. We are sorry for this case, but we want to kindly tell you, that in order to receive your tournament prize you need to reopen your account with the email to our Support team and the prize will be waiting for you at your account! We hope this situation will never repeat again, from our side we will do all the possible measures. Should you have any additional questions or concerns, do not hesitate to contact our Support team, please. Best regards, Wazamba.com Administration
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Played some games, but a very frustrating casino because the interface seems disorganized, it confuses me. Its stylishness doesn’t help me navigating their site using my iPhone.
Don’t be deceived with the "beauty" of the casino’s interface. Delayed customer support, they don’t care about people who ask questions, like me, I had an encounter when I’m having a little trouble with their site. I sent a question then they responded when I found a solution to my problem, by myself. Shame to this site.