Tsars Casino

Verification not approving

$800

I submitted my documents on the Tsars site for verification, but the process has still not been completed. It has already been 6 days with no update. Because of this delay, I am not able to withdraw my funds of 289 USD, which is causing a lot of inconvenience.

I request you to kindly look into this issue urgently and complete my document verification so that I can access my account and withdraw my funds without any problem. A quick resolution will be appreciated

Rejeitado

$289

Withdrawal delayed and amount is 600 EUR

I made withdrawal request last week to mifinity wallet, which I m always using on tsars. Never had an issue with it. I had lot of successful withdrawals.

Last week I made a withdrawal the same way. I didn't received a confirmation email which they usually send when they start to process. Normally they process it in max 2 hours.

Then a couple days later I received an email stating that my withdrawal didn't went through. I get in touch with support. They told me they have an issue with their system. They need some extra time. Then they returned the money to my casino account and told me to try again. Which I did.
I ve got some emails from them stating that they having issues with mifinity. That's all I know, last 2-3 days they payment team went quiet, no email, nothing.

I m keep trying on the site with support, but the answer what I get every time is: they are working on it, be patient.

I think I was patient enough, they supposed to process it in 2 days.
We are around a week now.

Problem with Missing Withdrawal

€600

Good morning,

On June 5, 2025, I made withdrawal requests in the amounts of 4000, 4000, and 2000 PLN, and later on the same day, I made additional withdrawals: 5 x 2000 PLN. The withdrawals of 4000, 2000, and 4 x 2000 PLN were successfully credited to my bank account immediately.

Three days later, I submitted a complaint stating that 2 of the withdrawals had not reached my account. This is not the first time such a situation has occurred, but in the past, the casino always acknowledged the error and returned the money to my player account. In this case, Tsars refunded 2000 PLN, but I have still not received either the 4000 PLN to my bank account or a refund to my player account.

The casino claims that everything is fine on their end and that the funds were sent. They provided me with RRN numbers and asked me to check with my bank. However, my bank does not have the capability to trace incoming transfers using RRN numbers. Tsars asked me to provide proof of this conversation with the bank, which I did.

I have sent them account statements, but they continue to insist that the funds were sent. I am attaching my bank statement, a screenshot of the transaction in question, and the conversation with the bank.

I kindly ask for your help.
Thank you.

Pending time for withdrawal passed

zł4000

I have been a member of tsars for years now. Have made multiple withdrawals that have been fine with no issues including one for $2000nzd that got paid to me on the 12th of this month.
This time I have made contact with support a lot and have been told there is a problem with payment provider and keep getting told to wait. I asked if I could change to crypto withdrawal and I was told yes but only if I make a deposit via crypto first. Which I did, Only to find out this was not true. All the info is recorded and will be provided in this complaint. It has only been 40 hours since requesting the withdrawal but in there terms and conditions it states withdrawals will be processed within 24 hours.
I have tried to upload screenshots but the max file is 5mb

Withdrawal request stuck on pending status

$45563.37

Hello!

As title says, withdrawal request on tsars casino got stuck on "pending" status.

Withdrawal request was made 31.5.2024.

I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.

I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.

Transaction number: 862118102
Amount: 1000eur

I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.

Withdrawal late again 1300 Euro

€1000

It’s again over 10 working days my withdrawal didn’t arrived to my bank account. Every time I withdraw something I need to write a complain.

I don’t get it why you do it like this all the time it is 1300€ again.

Please fix your issues otherwise you will lose me as a player! It's been exactly the same now 3 times.

Three weeks fore a withdrawal

€2700

Hi, I did a withdrawal. 2024-06-18 And I still haven't received it.

After I did the withdrawal. I got a new card from the bank since the last one wasn't usable anymore. Unfortunately, the old card. Was the one I did the withdrawal on and when i got a new 1 it's the same card just different expiration dates.

I have done withdrawals with the new card and it has worked perfectly. However, the one I did with the old 1 is still under pennding.

The casinos customer service are telling me that the financial department are still waiting for an answer from the payment provider. How come it can take 3 weeks for this, that's insane to me.

I initiated withdraw request on 20.6.. I have been in contact with Tsars support but each time response from them is that financial department is watching on this matter. I am fully verified on Tsars. I have made withdraws from Tsars in the past without any problem. So far experience with Tsars is very good except this pending withdraw. Because this issue is not solved I am not using Tsars casino due to lack of trust.

Withdraw pending 14 days

Didn't receive withdraw more then 1 week

€600

Hello

Last Friday I made withdraw 250€ and some others withdraws. This one has lost. I write them but they always says our Financial team is working their best. i Wrote them every day twice or more time but they always have same answer ''I'm really sorry for the delay with your withdrawal, we hate to keep you waiting. As I can see, our Finance team is investigating the issue and is constantly pushing our payment provider. We are doing our best to resolve it in the quickest possible terms.''

Also one withdraw I made today and isn't processed yes. So I have 2 withdraws 250€ and 200€

Please help me

€450

Estatísticas de Reclamações

Resolvido 13

Valor médio $ 4,116

Duração média da reclamação 0 horas

Resposta média 0 horas

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Avaliação do jogador

9.4/10 ● 251 revisões

Principais avaliações de nossos jogadores

janalaur14

10/10

I really like that Tsars has such a huge game selection there are thousands of slots and live dealer games from big names like NetEnt, Pragmatic Play, and Evolution, so I never feel stuck playing the same thing. Deposits for me were instant with cards, Trustly, Skrill, and even crypto, and withdrawals usually hit my account within 24 hours when I used e‑wallets. The site itself feels super smooth and mobile-friendly.

What I don’t love is the €1 fee on every deposit, and I noticed that making a lot of small withdrawals can get hit with a 10% fee, which felt a bit annoying.

Dear janalaur14, Thank you for taking the time to share such a well-detailed review. We’re delighted to hear that you’re enjoying the wide game selection at Tsars, featuring popular titles from leading providers such as NetEnt, Pragmatic Play, and Evolution. It’s also great to know that deposits, withdrawals, and mobile performance have met your expectations — we truly value hearing that your experience has been smooth and reliable. We appreciate your note regarding the €1 deposit fee and the 10% commission on certain withdrawals. As stated in our Terms and Conditions, every deposit made at Tsars includes a fixed commission fee of €1, which is automatically added on top of the chosen deposit amount. Additionally, in cases where a withdrawal request is made without reaching the minimum turnover threshold, a 10% fee may apply. These measures are in place to ensure the integrity of payment processing and compliance with our operational policies.  We sincerely appreciate your understanding and your constructive feedback — it helps us continue refining our services and maintaining transparency for all players.  If you have any further questions, please don’t hesitate to contact us via live chat or at [email protected], and our team will be happy to assist you personally.  Kind regards, The Tsars Team

Tsars Casino há 4 meses

rodriguezpower

10/10

Tsars Casino is an easy 10/10 for me. It’s one of my all-time favourites and it's the site I open when I have time to kill. They also offer blackjack and more, but the slots are next-level here. The promotions are also flexible, giving me plenty of betting options no matter what I feel like playing.

My only minor gripe is the plain design of the main website. It’s clean and simple, which some might prefer, but I wouldn’t mind a few extra graphics or animations.

stikalo

8/10

I've been with Tsars Casino for many years now. One of the best online casinos by far by my experience. Support is fast and always available. In regard to VIP agents, they are also always at hand and there is no need to wait for long replies and they, in most cases, come up with good VIP offers. The range of games is very large and they are very fast with posting new games on their platform - so when a provider releases a new game, it's almost right away available to play, if it's not exclusive somewhere else. Deposits are instant, withdrawals (I'm using only SEPA) are usually the same day or the next working day at the latest. Also, big withdrawals prove no issue, only limitations by the financial operator. Verification as I recall, was easy and fast after providing everything they needed.
So yes, I'm happy to be with Tsars and I'm happy to recommend it to everyone.

Some slots could be using more than 92% or 94% RTP, as some casinos - i know, there isn't a lot of them nowadays- offer them at the old standard of 96%. There is a minimum wager to withdraw - 2x I think, so if you deposit 100€, you have to wager it 2 times, otherwise you get a 10% deduction.
Casino could also offer credit card withdrawal, which would speed up the process of withdrawals and attract more players, at least for me, that would be a big plus.
The range of games is very big, but I'm still missing a few providers such as Belatra, Popiplay, ... which offer some really fun slots, which I now have to play somewhere else.

Dear stikalo, Thank you so much for your kind words and for taking the time to share such detailed feedback! We’re truly happy to hear you’ve been enjoying your experience with Tsars over the years - from the fast support and VIP offers to the wide range of games and quick withdrawals. It means a lot to us to have loyal players like you in our community. We also really appreciate your suggestions regarding RTP levels, credit card withdrawals, and additional game providers. We’re always looking for ways to improve and expand, and feedback like yours helps us see what matters most to our players. Thanks again for your continued trust and for recommending us to others. Wishing you lots of luck and great wins ahead! Kind regards, The Tsars Team

Tsars Casino há 4 meses

shaggy3355

10/10

I liked how quick the deposits and withdrawals were—got my money in less than a day. The game selection is huge, especially the slots and live dealer tables, which made it feel more interactive. Customer support was helpful when I had a small question about payment methods. Overall, it’s easy to use, feels modern, and the fact that they even take crypto is a big plus. Definitely one of the better casinos I’ve tried.

axellegoffin

10/10

The site feels modern and safe, with good encryption, multiple language options, and even an AskGamblers Certificate of Trust that makes me feel it’s legit. I’m impressed as they offer a massive game library from top developers like Pragmatic Play, Evolution, and NetEnt, so I’m never bored. Deposits and withdrawals are super smooth, especially with crypto, and my payouts usually clear in under 24 hours.

What I noticed is there are some fees on withdrawals, especially if you make several small ones, so it’s something to keep in mind if you like frequent cash outs.

siebedevelde

10/10

Tsars Casino has been my go-to ever since I stumbled on it during one of my late smoke breaks from the club (I'm a bartender). So, when I get a moment to myself, I'd pull out my phone and hit the blackjack tables. The best part in this site? FAST WITHDRAWALS! literally quicker than most places I've tried. It's a big deal for me as I don;t want to wait around. I also like how many payment options they've got. So flexible. What really keeps me coming back, though, is the interface. The layout’s sharp and not overcrowded, and it just feels easy on the eyes and it's notable when I've just finished a shift under blinding club lights. Love it so much. Also, can I say something about the huge selection of games? Soooo fun! You guys have to try it all.

To be very honest, nothing negative really comes to mind. I don’t see any real cons at all with Tsars. Everything just works the way it should, and the experience has been smooth from the start. For me, Tsars has been solid ever since I joined, and I’m genuinely satisfied.

janikamustapaa

10/10

What made Tsars Casino a 10/10 for me is the wide selection of games. The variations is top tier, and they even have my favorite slot games! Of course, they do have other games like blackjack, but man, the number of slot games on this website is absolutely crazy! If you haven’t tried it out yet, you’re missing out, trust me.

But for me, the website is too simple. Not much graphics and animations in the main webpage. Not too much of a bummer, but it can be a turn off for some who likes them. Just my opinion haha. I know others like the simplistic vibe of it, but maybe, a few graphics won’t hurt.

Dear Customer, Thank you so much for taking the time to share your thoughtful feedback with us! It’s truly wonderful to hear that you’re enjoying our wide selection of games - especially the slots. We put a lot of effort into curating a diverse and exciting collection to make sure every player can find their favorites, so your kind words mean a lot to us. We also genuinely appreciate your comment about the website design. Our aim has always been to maintain a clean and straightforward interface that ensures smooth navigation and keeps the focus on the gaming experience itself. We completely understand that some players prefer a more dynamic look, and it’s always valuable for us to hear different perspectives like yours. Thank you again for being part of our community and for sharing your experience so openly. We’re thrilled to have you with us and look forward to bringing you even more enjoyable moments at Tsars! With appreciation,  The Tsars Team

Tsars Casino há 4 meses

BrunoMarco0331

10/10

Lately, I’ve been deep into crypto and needed a site that takes coins seriously Tsars did not disappoint. It lets you play with both crypto and fiat, and the low wagering on bonuses means the rewards feel real. I also liked that you can try games in demo mode first, so you get a feel before diving in.

There is a limit to how much you can take out at once, so big wins might need to be spaced out. But overall, it still feels fair if you're playing smart and taking advantage of the bonuses.

shingshong

10/10

I prefer using cryptocurrencies when playing in online casinos, so the fact that Tsars allows me to do it is a VERY big plus to me. They made betting with cryptos easier, faster, and straightforward so that even beginners can learn it in like 10 minutes. Personally, I use Tether (USDT) for my transactions, and in all honesty, I think that even rarer coins are allowed as a payment option. Props to this online casino!

The interface feels a little too bright for my personal taste, which can be a bit distracting at times. That said, I’m totally fine with it as long as they continue to keep their cryptocurrency payment methods straightforward and hassle-free honestly, that's what matters most to me in the end haha

Has60