Cassino Syndicate

Syndicate Casino - My bank statement was rejected without giving reasons

€50

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

Syndicate Casino - My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

Syndicate Casino - Verification too long

€2100

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

Syndicate Casino - Cashout problem

Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

Syndicate Casino - Delaying Payment and removing skrill

€100

I have a fully verified account with Syndicate casino and I am having issues withdrawing my funds.

I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

Syndicate Casino - Not willing to help accordingly with missing deposit

€70

I deposited $100 via Neosurf 48 hours ago. I have sent screenshots of the voucher that I used and also the proof from Neosurf that the money went into Syndicates account. The funds have not been deposited to my account as yet.. I have told Syndicate how to contact Neosurf to get the proof of deposit but they are not interested and tell me that they are investigating the matter. It is not good enough to just keep customers waiting this long. If I can contact Neosurf and find out who the money was paid to then so can Syndicate! Bad customer relations.

Syndicate Casino - Troubles requesting a withdrawal

$100

I have attempted to withdraw from syndicate casino 4 times now to skrill. Each time my withdrawal is cancelled. I am fully verified.

When I seek help on chat or email they seem to think I am attempting to withdraw via bank transfer but I am not (see screengrabs attached).

I am at a stalemate now. I deposited with skrill and wish to withdraw with skrill and the email does not seem to accept I have never attempted to use a bank transfer? So they advice they are giving me is not relevant and I am currently stuck in this endless loop with the casino where they are giving me irrelevant information.

Please can askgamblers help mediate this so we can get this issue resolved.

Thank you.

Syndicate Casino - Delayed Withdrawal

€70

On the 4/12 I performed a withdrawal to Credit card of 1500.15. After a few days, I received saying it was approved. I waited for my funds nothing. After having to contact this casino I had to submit my bank statements to prove I had not received the payment which I submitted.
It is now the 15/12 and I am still getting the same stock standard responses that the relevant department is working on it......not getting anywhere
'

Syndicate Casino - Waiting too long for my withdrawal

$1500.15

I made a withdrawal of $150 on the 22/10 the withdrawal was reversed back to my syndicate account on the 30/10 and I was told there was a tec issue and I would have to withdraw it again so I did on the same day it has now been a week again and still hasn’t been paid I get told to wait but not what the problem is Just that it could be a problem with the payment provider or the bank but they don’t know I just want to know that my withdrawal will be paid and when

$150

Estatísticas de Reclamações

Resolvido 25

Valor médio $ 810

Duração média da reclamação 7 dias

Resposta média 1 dia

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Avaliação do jogador

8.9/10 ● 278 revisões

Principais avaliações de nossos jogadores

jakubadamski

10/10

I’m really surprised with all the negative reviews, best casino to spend some time with gambling, fast withdrawls and also my documents have been accepted like in one hour. I also have a great experience with support team. Recommend.

dixonNas

1/10

It's located pretty much on the other side of the planet, I never have to deal with them again when this is over.

When trying to withdraw, they put you on hold for atleast a week before telling your withdrawal was denied, You ask what you need to do, and do it. Another week goes by, then its a new reason why its declined. They are deliberatly holding your money for some sort of gain. They told me on 7 separate occasions that it was my skrill card that was the problem, when they couldnt use that anymore they try to say that i have a gambling problem, the only problem i have is to get my money OUT of the casino. Horrible customer service, Horrible waiting times. All and all, the planets worst online casino, take your business elsewhere if you wanna keep your mental health.

GirlonTheRocks

6/10

They have a nice loyalty program and lots of games available from different providers. Their customer support is friendly an they're always ready to help.

My biggest problem with this casino is their max bet of 100$ for live table games on Evolution. That should be explicitly stated in their T&C and i had to inquire customer service about this.
This really limits your play style and holds you back from winning big amounts if you play exclusively Live games. I hope they change this rule in the future to enhance my experience at Syndicate.

jakubowski

10/10

For my birthday, I decided to spend $100 here and won $700! Great birthday present! Thank you Syndicate casino :)
Of course, many may not be as lucky as I am, but in general, you won’t get bored in the casino because of the very large selection of games!

Kajetanzakrzewski

10/10

I really like that I can play with multi-currency wallets in the casino. The only inconvenience is that for each new wallet you can use the payment method only once. I also like the theme and design of the casino. In general, the functionality of Syndicate is excellent. It is worth trying to play here and you will be satisfied.

Constanzewimmer

10/10

Thank you Syndicate for being main casino for over 2 years! I've never been so satisfied with the services before! Special thanks to Julia from customer support! She always helps me to get the best bonus offers on every deposit. Outstanding!

BransonBrekke

10/10

Great experience, from signing up to making a deposit. Customer support is the best! They are very friendly and accommodating. I recommend that you be patient with verification, but after that, the withdrawals will be quick and without any issues.

LoveGame777

10/10

You can not believe the reviews, it's up to you. But I have nothing bad to say about this casino. Quick withdrawals after verification, and interesting bonus offers. Personally, I didn't have any issues here.

Lukeee

10/10

Many thanks to the Syndicat casino team for helping me with verification. Not that it was a big problem, just in the chat they explained to me in detail what documents to download, so it didn't take me all the time in the world :) Thank you very much for your help, you are a great casino!

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