SuperBoss Casino

Right now gambling is causing serious problems with money for me and I want to limit my access to all casinos.

Superboss casino has an option to self exclude for a limited period of time which can be reversed. This option is not suitable for my current situation because it means I still can gamble by reversing decision to cool off or will be able to gamble after cool off period ends. I asked casino to block me permanently or delete my account but they refused motivating it's against their rules.

This complaint was translated using google translate and if something is not clear, please write, I will try another speech turn.

About 25 days ago I registered at superboss.com casino, made my first deposit. lost it, after which I made another one or 2 more, I don’t remember exactly. Then I got an offer to make a VIP deposit of $1,000 and get some kind of big bonus.

I didn't plan to do it, but I got carried away with the game and did it. after that, playing some slot, I got a big win. The rules for wagering the bonus were some huge amount. while I was doing it, I lost several thousand, but my balance remained about 10 thousand. When I entered, I saw that the maximum withdrawal could be 1100 dollars. It was very strange.

Having made this conclusion, I left the game, I was very glad that I was so lucky. A few days later I see that the money does not come,

I went to chat with their agent, they told me to take some strange photo, I took it. Then I was told that I need another ID number.

it's good that all this was saved in the chat, as your agent Hope already told me, I need to add all the screenshots. I have done them all and will attach to this complaint.

As a result, they accepted the photos and told me to wait 21 days for some kind of verification, I was very scared, because this is something strange.

About 10 days passed after that, and some number from an incomprehensible country calls me in the afternoon, I don’t remember exactly what country it was, I picked up the phone, she began to say something to me in English.

All I understood is that this casino superboss is calling. I was a little scared and hesitated, answered something like that I don’t know English, you can speak Russian.

That agent's name was Alex. This seems to me all that I remember from the conversation, he began to ask how I replenished the balance of the cash desk, I began to remember, trying to answer correctly.

Further from he began to ask something else, a lot of some questions about how? when?

What are the rates? what are the wins? Of course, I tried to remember, but I was so confused, and it took not 2 hours, but 10 days, how can I remember this.

In the end, he said thank you, have a nice day, but I immediately thought something was wrong. As a result, I began to think and worry every day. and today I'm trying to access the sit. And they tell me that my account is blocked. I went to google and found this site, immediately wrote to you in a chat, how should I be and I was answered by an employee of Hope.

I was told that you can file a complaint here or write to the regulator. and after a dialogue with your Hope employees, I decided to write here and try to get the casino to honestly pay the winnings,

After all, their reason for the block is not at all about me, I honestly won by playing their own slots. The reason for closing my account they wrote using some kind of error, which gave me some advantage, but I was just playing their own games. Please help me resolve this issue. I don't know what else to write here

I will wait for your advice. I’ll say in advance that maybe I got confused about what happened when, but with this situation my head is spinning, I don’t understand what is happening at all, as if I'm some kind of hacker who hacked into the casino site and got a win, just some kind of nonsense thanks.

Irina

I registred at this casino at 26.09.2022. I made deposits and won about 3000 usd. After that I verified my account, then I put to withdraw. Withdraw not approved about 2-3 days and after this time I play a little and my balance amount was about 4500 usd. I put to withdraw again. After few days I wrote to live chat about this problem ( withdraw do not approved). Live chat answer that I need to send some specific photo with paper with text SUPERBOSS and date. I made it, it is approved. Then they said that it is okay now. Next day withdraw not approved, I asked again into live chat. It was 07.10.2022 they said that they send my account to provider verification. Time to verify to 21 day ( and like they said usually faster). Passed 21 day. 28.10 I put to withdraw 500 usd(max withdraw amount with one transaction). Withdraw approved. Next day I put one more withdraw 500 usd, next day approved. Now third withdraw 500 usd. Passed two days without approve, I asked chat, the answer is that casino put my account again on same verification. Pleaase check this situation, I think cacsino not do like that. If I need to proof some words from this complaint, please give me request I will do screenshots. Thanks.