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Paradise Casino

Classificação dos jogadores 14 Avaliações
Tempo de resposta às reclamações 9 Reclamações
1 dia média 9 Reclamações
O que gostamos
  • Jogos de cassino de diversas fornecedoras
  • Disponível para celular
  • Suporte via chat online 24 horas
  • Site acessível e de fácil navegação
  • Tem o Certificado de Confiança do AskGamblers
O que não gostamos
  • Termos & Condições de uso em inglês
  • Restrito em diversos países
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Paradise Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.paradisecasino.com/pt
Estabelecido em
2019
Licenças
Malta Gaming Authority
Programa de Afiliados
Idiomas
Alemão, Búlgaro, Chinês, Coreano, Espanhol, Finlandês, Francês, Grego, Inglês, Italiano, Japonês, Norueguês, Português, Russo
Tipo de Cassino
Jogo Instantâneo, Celular

O Paradise Casino é um dos cassinos online operados pela N1 Interactive Ltd e que oferece aos membros diversos caça-níqueis, jogos de mesa e de pôquer. Além disso, o site disponibiliza salas de cassino ao vivo com crupiês reais. Os jogadores têm à disposição games desenvolvidos por variadas fornecedoras de software, como NetEnt, Microgaming, Play’n GO, Pragmatic Play e Evolution Gaming. O site está disponível em diversos idiomas, inclusive português, e pode ser acessado tanto pelo computador quanto pelo celular. O Paradise Casino é licenciado e regulamentado pela Autoridade de Jogos de Malta (Malta Gaming Authority). 

Países e territórios restritos

Jogadores de alguns países não podem abrir conta no site do cassino. A lista completa de países e territórios restritos pode ser consultada em “Mais detalhes do cassino”. 

Jogos online

Com inúmeras fornecedoras de software disponíveis, os jogadores terão muitas opções de jogos. Para facilitar, é possível utilizar os filtros da ferramenta de busca, como fornecedor, tema, novo e popular, assim como indicar a quantidade de linhas de pagamento. Alguns dos jogos presentes no site são caça-níquel Immortal Romance, caça-níquel Book of Dead, caça-níquel Dead or Alive 2, caça-níquel Wild Blood 2, caça-níquel Mega Moolah, caça-níquel StarBurst e muitos outros. 

O menu da página de games do site também apresenta outras opções de jogos de cassino, como variedades de Poker, Roleta, Bacará e Jackpot. Aces and Faces, American Gold Poker, Joker and Poker e Texas Hold’em são alguns dos títulos. 

Cassino ao vivo

O site também tem uma área dedicada aos jogos de cassino ao vivo e apresentados por crupiês reais. O jogador encontrará títulos da Evolution Gaming, com diferentes limites de aposta, incluindo variações de Roleta, Blackjack e Bacará.

Cassino para celular

O Paradise Casino pode ser acessado por celular, tanto por meio de smartphones (iOS e Android) quanto tablets. Todos os serviços do cassino estão disponíveis, incluindo uma grande variedade de jogos. Não é necessário fazer o download de nenhum aplicativo, pois basta um navegador móvel compatível para ter acesso ao site do cassino. 

Suporte

Qualquer pessoa que precise de assistência pode entrar em contato com a equipe de atendimento ao cliente do cassino. A maneira mais rápida é por meio do suporte via chat online, que funciona 24 horas, todos os dias. Porém, ainda é possível enviar um e-mail para mais informações. 

Segurança e imparcialidade

O cassino utiliza criptografia SSL de alto padrão e serviços firewall para garantir aos jogadores que informações pessoais e financeiras estejam sempre protegidas. Qualquer dado confidencial sempre será criptografado antes de ser transmitido via internet. 

Além disso, o site emprega um gerador de números aleatórios para garantir que todos os jogos produzam resultados justos e imparciais o tempo todo. 

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Paradise Casino. Saiba mais sobre reclamações.

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Paradise Casino - Withheld my 3000 euros and closed my account for no reason

Hello,

Paradisecasino sent me an email where was campaign called "two bonuses in a row!". First 90% and then 100% bonus.

I deposited 150 euros and won 4350 euros from 100% bonus after the 25x wagering. Now Paradisecasino.com is withholding my rest 3000 euros. They have paid 1350euros (which was my own withdrawal). After that they decided to close my account for no reason.


Here is the story:


After my big win (from Big Bamboo) I decided to withdraw 1350 euros. I thought that I might like to continue playing later good 3000 euros balance and then withdraw the rest. My account was already verified before over year ago. I still got a message from paradisecasino:

"Your cashout of 1350.0 EUR has been canceled. Reason: Please upload the front photo of your bank card used for deposits with the name, expiry date, and the first 6 and last 4 digits visible. Paradise Casino Care Team"

-Ok, I think because my last withdrawal was over 1,5year ago, of course they need "newer" information. I sent new pictures of my Visa card (which was also my deposit method).


After that, I made second withdrawal on next day and also that cancelled, the reason was:"Your cash out of 1350.0 EUR has been canceled. Reason: Please upload the front photo of your bank card **47 used for deposits with the name, expiry date, and the first 6 and last 4 digits visible."

-This was another Visa card (and the card used in a completely different deposit earlier) was in no way connected to this deposit. I wondered a little about it and nevertheless decided to send a new picture of it as well. I already had the thought that the casino will start deliberately delaying the payment citing various reasons (this is not my only complaint on the Askgamblers site, and not the only one with Paradise Casino either).


I made my third withdrawal and also it was cancelled and now the reason was:

"Dear Friend,

We want to inform You that Your withdrawal request was canceled due to additional verification procedure. We kindly ask you to upload a selfie + ID into your account in «Documents» tab

Thank you for understanding!

Best regards,

Paradise Casino Support Team."


-Ok, this was the point when I realized that the matter was going to be difficult, I have faced similar actions before. It is a bit questionable to demand pictures like this, which can be misused, for example, in marketing (how does the casino give the player guarantees about the careful preservation of data protection?).

Despite this, I had to send them a picture of me holding my passport, even though all the documents I've sent before were really accurate and sharp pictures (passport, proof of address etc).


After that I got message from "Paradise VIP team" (which I have never belonged to before):

"Title: You're a winner! Congrats! ;)Hey, **** You've done well and your reward is already waiting in the account for you to claim it! Enjoy your prize and may the luck never leave you!"

I went to my account and I saw that they added to my account automatically some kind "Internal the Weekly tournament prize" campaign, which has 1500euros more wagering (50 x 30). The email message prompts me to claim it myself, even though the casino had already done it themselves, I thought it was strange. I realized that probably the ulterior motive here was to mislead the player, because in paradisecasino's terms and conditions says:

"b11. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a weekly tournament prize is 2,000 EUR/USD; 3,000 CAD/NZD; 220,000 JPY"

also:

"b14. Only one bonus can be claimed at a time. Deposit related bonuses cannot be “stacked”. Paradise Casino management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior."


So, my balance was suddenly 4400euros (original balance was 4350euros and they had added a bonus of 50 euros with a turnover of 30x). In other words, after the new 1500 euros wagering (even if I had won more) they would have invoked this "b11" -point in their conditions for my withdrawal or they would have taken the entire amount citing term "b14".

I went to the customer service chat and told that I have never taken such a bonus. The chat person claimed that I participated in such a campaign because it was active on my account. I told them that this was added automatically on behalf of the casino after the email. Customer service finally agreed to remove the bonus.

I decided to stay in a same withdrawal amount (1350euros) and see what happens next. Finally my fourth withdrawal went through and paradisecasino paid 1350 euros. After that my balance was 3000 euros on my account. I didn't want to play at the casino anymore, because it started to feel like a place where you have to fear whether your winnings will be paid out in the future as well. After my fifth withdrawal I got message:

Emma Mon, 03/13/23 3:14 pm "Dear ****, We have to inform you that the bonus you've been playing with has the maximum win amount. Allowed amount has been successfully processed to you and, unfortunately, the rest of your win is subject of subtraction. We kindly ask you to observe our Bonus Terms & Conditions and be more attentive next time. Sorry for any inconvenience caused and hope for your understanding. Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat.Best Regards, Paradise Casino Support Team "


I tried to go to my account and when I try to login the system says: "Your account is disabled". Paradisecasino's chat person cannot find my account so the only thing I have been able to do has been to send an email and asking where this withdrawal limit is based on. In response I only received: 

"Felicia Wed, 03/15/23 4:28 am Dear ****, 1,350 EUR is a maximum win, and it was processed to you."

In other words, the withdrawal restriction in this case has been based on complete arbitrariness, which is why my account has also been closed. Nowhere in the terms of the campaign (the campaign which I have wagered) isn't any mention about the maximum winning amount (all other later arguments are false) and they are also completely self-invented after all the delay attempts. Even after the first withdrawal my money was not removed from my account. Only after my fifth withdrawal my account was just closed for no reason, when the means ran out.

I demand Paradisecasino to open my account back and also pay my 3000euros to my bank account. I also want answers to my questions, why is there a deliberate attempt to lead the player to make a mistake before the withdrawal? I always read the campaign terms and bonus terms on the Casino's website carefully before playing. I'll never use maximum withdrawal bonuses and this bonus was not like that either. It is also proven by all the actions of the casino mentioned above to prevent the withdrawal.

The fact that I follow terms (stake limits, game limits, etc.) means that I commit to them. However, it also means that the casino itself commits to them, and does not come up with new conditions afterwards. Equally it also means that the casino cannot deliberate attempt to mislead the player in order to confiscate the winnings. Such activity is completely against the rights of the players and against the MGA license.

I really hope that this is some kind misunderstanding on the part of the Paradisecasino. If the matter is not resolved even here, I'm forced to bring all the facts to MGA's attention with the necessary screenshots and attachments. Thank you.

staus Resolvido
€1000
Paradise Casino - Cancels Cashout and let me wait for no reason

Hello, I have in issue for more than one week with this online casino. It always canceled my cashout with the reason of missing salary statements. I have my own shop and provided every single document they needed but they still ask me every day for salaries and don't want to be serious enough to know that not every person gets salaries and lot of persons have own business.

My cashout was always canceled within a few hours always with that same email asking me for documents I already provided. After every single document they wanted was in their hands the cashout is pending since Monday and every day I contact the Live Chat I get different answers. After they got all documents they wanted they are letting me wait for no reason. I have a Donut&Coffee Shop (business registration from city Administration I also uploaded). I get money from the sellings (cashier report for 6 month uploaded) and I get also money from Takeaway because we offer also a delivery service (also takeaway reports for 6 month uploaded). All that statements they can also see in my business account statements which I uploaded also for 6 month.

Where I get my money from and how I withdraw money from it. Also my private bank account is in their hand I uploaded it for also 6 month. I even uploaded receipts when i deposited my private account. So every detail is in their hands and all that for a 22 € deposit I made there for the last 6 month. So now they are definitely showing me that they don't want to give me my money.

staus Resolvido
€1630
Paradise Casino - Money deposited not credited to account
I made a deposit via gigadat e-transfer for 55 dollars 48 hours ago. I contacted Paradise casino after the first few hours and was told it can take a few hours to show on their end. I waited and waited... still nothing so I corresponded with chat again after 24hours and was told to wait some more so I contacted gigadat who assured me the money had been sent to Paradise casino so I contacted chat yet again with proof of gigadat transfer including the transfer number. They said they are looking into it. Almost another 24 hours have passed and still nothing. While I do understand now that it can take up to 24 hours to go through (sometimes longer) I have provided ample proof from not only my e-mail confirmation from my bnk but also confirmation from gigadat and still no funds in my acct. I absolutely love Paradise Casino.I never really win but as a widowed Mother caring for a Child with a disability this is how I unwind. With Covid I am no longer able to do the self care I previously did which is lunch with friends or getting my nails done or maybe a bingo night, so this is my only treat to myself. I was not even offered token free spins as I refuse to deposit again until this issue is sorted out. Even though they do not win much the gesture would have been so appreciated. I find this very frustrating and unprofessional on the part of Paradise Casino. So 48 hours later, confirmed transfer documents on the part of myself and gigadat and I still wait.
staus Resolvido
$55
Paradise Casino - Intentionally Delaying 6236 CAD Withdrawal
I am a new player and started playing at Paradise Casino on May 16, 2020. I've had a pretty luck streak of profiting over 5K in about of 2 weeks of playing here with over dozen deposits. I was able to verify account within 2 days of registering a new account at this Paradise, so I have successfully receive all my withdrawals up until May 30, 2020. Now suddenly my final 2 Withdrawals, a total of $6236 were cancelled on June 1, 2020.

I received an email from Paradise regarding the cancellation:

Dear Player,
We want to inform You that Your withdrawal request was canceled due to verification procedure.
In order to verify your account we kindly ask You to upload the following documents into your account in «Documents» tab:
- photo of Your ID
- photo of the document that proves your address (utility bill or bank statement) which is not older than 90 days
- photo of Your card if you deposited via card; screenshot of Your E-wallet if you deposited via E-wallet; screenshot of your deposit if you used other kind of payment system
- selfie with your ID

Sincerely,
Paradise Casino Support Team.

So I resent all my documents again including my selfie which was not request in my first verification, they all got approved.
So once again I wait for my cashout until once again my withdrawal was cancelled again today on June 3, 2020.
Got an email again asking for further verification:

Mark
Wed, 06/03/20 9:17 am

Dear Friend,

Informing you that your withdrawal was cancelled due to additional verification required. Рlease, uрload into your account (tab Documents) source of funds document and the source of wealth (for example salary certificate for three months, inheritance etc.) into your profile (Documents tab).
Please, make sure that all the details are clearly seen.

Best Regards,
Paradise Casino Support Team.

I'm starting to get agitated over this matter since my previous withdrawal were received pretty fast, usually in a day. Furthermore they ask for multiple verification in different times and within a short span of as a new player. Feels like this they don't welcome lucky players that win from them and deliberately withhold or delay winnings. I wish to see this matter resolved.
staus Resolvido
$6236

Estatísticas de Reclamações

Resolvido 8
Valor médio $ 1,365
Duração média da reclamação 7 dias
Resposta média 1 dia

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Avaliação do jogador
5.6/10 14 revisões

Principais avaliações de nossos jogadores

Good selection of games, verification time is good got my account fully verified within 1 hour after sending documents. Customer service (live chat) is good, friendly and fast.

Withdrawal request are slow, other online casino's operated under the flag of N1 Interactive Ltd. are much faster processing withdrawals after you request and verify your account.

Dear MIGHTYSLOTTER, Our apologies for the possible delays with withdrawals and verification process, we are on the way to performing our services faster and more efficiently!

user avatar

Games are good. Nothing really to say about this. (lost 1000 playing for 5 usd with 0 wins anyway). Anyway, not bad selection of games. But won't play here again one penny for sure.

To approve the account they need fast your whole life. If you try to cashout you need to wait ages, and ages comparing to other casinos. Never will play here again. There are alot more casinos that pay faster.

Hi, DBANZA, Could i please ask you what kind of problems you experienced while trying to verify your account? You can also private message me to discuss this issue. I will be happy to help you improve your satisfaction at ParadiseCasino.

user avatar

For me one of the better casinos. Many good games for me is always important that providers like ELK, QUICKSPIN are there. Support super friendly-fast and uncomplicated. Within 3 hours of documents and payment processing was done-have seen that elsewhere hardly so fast. Will certainly stop by again.
Layout I think is great. bonus absolutly okay

I think it's a shame that as an Austrian I can not access all games. From my point of view, there are other game providers that would fit in well here - Red Tiger is on the way up for me. What I noticed on the phone is that when you play a game and want to change, so reor presses, then you have to sign up mostly new.
But otherwise I liked it very much

Hello, KINGPACCO! Thank you very much for your feedback! We are constantly improving our services, and in the nearest future we hope also to expand the list of game providers, so that you never experience lack of games. Have a nice day!

user avatar

Its a very easy site to navigate, got a lot slot providers to play with and got a generous welcome bonus with max cashout of 5000euros and no max bet, which is kinda curious to me but i understood why. Verification process is almost instant. No withdraw made so no opinion.

If you make the mistake to deposit and play, you can play with 1 cent you can play for days on minimum bets you can turn the world around, but you will never ever ever ever trigger a bonus not even on the supposed high rated rtp slots. Made 2 deposits no bonus triggered. When you see this RTP, you know you will never play again. No go from me. Never mistaken.

Hi, KAYENNE23, Sorry to see that you found few pluses about Paradise Casino. However, let us assure you that you can always contact our friendly support agents, and they will provide you with some freespins to play, or submit your wishes to the vip manager who will definitely build a nice personal offer specially for you!

user avatar

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