iWild Casino

They refuse to give me my money

$500

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Missing funds from my account iwild casino

€1120

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

I have previously made successful withdrawals from my iWild Casino account without any restrictions.

Since 26 November, all withdrawal attempts have been blocked. After playing and winning, I am unable to withdraw my funds. Instead, I received the following message from the casino:

“Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. The review typically takes up to 14 days, although it may occasionally take longer.”

The stated 14-day review period has been exceeded, yet no outcome, explanation, or updated timeframe has been provided.

When contacting customer support, I receive only generic responses stating that the matter is “under review” or “handled by the provider,” without any substantive information or confirmation of progress.

At this stage:

Withdrawals that previously functioned normally are fully restricted

The review period has exceeded the casino’s stated timeframe

No clear reason or resolution date has been communicated

I am submitting this complaint through AskGamblers to request assistance in obtaining:

A clear and specific explanation for the ongoing withdrawal restriction

Confirmation of the current status of the review

A definitive and reasonable timeframe for completion of the review and release of withdrawals

I respectfully request that this matter be resolved in accordance with fair gaming practices

$788

Sudden Account review

Rejeitado

$3078.7

Veryfication taking forever

Hello, I submitted my documents at the beginning of November. They also asked for a photo with my ID in front of a casino. I sent the photo on November 18th. A few days later, I contacted them, but I didn't receive a response until I asked them to contact me via the chat on the website. I received a reply that they had my documents and were in the process of verifying them. On December 9th, I sent a request for verification, and I haven't received a response since. I would like to request contact with them to complete the verification process. I hope to recover approximately 1,000 euros of winnings from this account. I am asking for your help.

Delay in withdrawal processing

€1000

Hello,

I am submitting this complaint regarding delayed withdrawals at iWild Casino.

My account has been fully verified. All requested KYC documents were submitted and approved, and I received written confirmation from the casino that no additional documents are required.

On December 9, I requested a withdrawal of 500 EUR. According to iWild Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing” and no payment has been received.

My total account balance is approximately 3,609.50 EUR. However, iWild Casino applies strict withdrawal limits per transaction/day, which prevents me from withdrawing my full balance at once. For this reason, this complaint concerns the full outstanding balance, not only the currently pending 500 EUR.

I have contacted live chat multiple times. Each time I was informed that the issue was “escalated” to the relevant department, but no clear timeline or resolution has been provided.

A bonus was selected during one of the deposits; however, no bonus funds were used. According to the casino’s own rules, bonus funds cannot be used while a real money balance is available. All gameplay was conducted using real funds only.

I kindly ask for assistance in receiving my full balance without further delays.

Thank you.

I can't get my withdrawal

€3609.5

Hello. I want to file a complaint against the casino. I played at the casino with my own money and did not use any casino bonuses.I played and won 1300 euros, after which I wanted to withdraw them, I placed a withdrawal request, but it was cancelled and I asked for verification.I sent all the documents they asked for and waited. They didn't like my selfie, so I sent it again, after which I waited 2 weeks for them to approve it. I passed it and immediately placed the money for withdrawal.They cancelled it again and started some kind of provider check, which began on November 17, 2025, and is still ongoing. Overall, I've been waiting for my money for over 40 days. But now another problem has arisen: I haven't been able to access their website for two days now.I beg you to help me. I want to get my money back and warn people that this casino is a scam.

Not doing my verification so they can delay my pay out

€1300

I have been trying to complete verification for over a month and they’re always come up with something. I have taken selfies with my IDs in my hand and the website behind me on the screen and all sort of other things but still no luck. I attached all the email trail as approved that I have been trying everything.

Delayed withdrawal for 50 days

My first withdrawal request was made on October 1st, 2025.

On October 2nd, 2025, I received an email requesting another KYC verification.

This verification process took until October 23rd, 2025.

On October 24th,2025, I submitted a second withdrawal request, which was rejected on the grounds that the providers needed to review the games.

This review is still ongoing.

Apparently, customer support cannot help, as this process can only be initiated by the provider.

I played without a bonus, and the current withdrawal amount is €1175.

Kyc verification taking weeks

€1175

I won around 300 euro on the 25th of October. A couple of days after this I was requested to provide ID with face in front of their website, bank confirmation and ID. None of this is required under Curacao license however I complied and sent everything. They then got back to me and asked for another document, a utility bill. I've sent 3 different ones not including the bank statement I already sent, and now I'm still waiting for a response. I've attached the emails I've sent they're basically ignoring me now I feel like I'm being scammed.

€300

Estatísticas de Reclamações

Resolvido 52

Valor médio $ 3,269

Duração média da reclamação 9 dias

Resposta média 2 dias

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

9/10 ● 832 revisões

Principais avaliações de nossos jogadores

Piotrxior

10/10

iWild Casino is a modern online casino that offers players a wide selection of games and a friendly platform for online entertainment. The site stands out with a large library of games - over 6000 titles from well-known producers are available, including slots, table games, and live casino with real dealers. This allows every player to find something for themselves, regardless of their preferred playing style. A significant advantage of iWild Casino is also the simple and fast deposit and withdrawal process. The platform supports many popular payment methods, such as Visa and Mastercard cards, e-wallets, or cryptocurrencies, providing users with great convenience and flexibility. The casino operates under a Curaçao license, and player data is protected by modern SSL encryption, ensuring security during gameplay and financial transactions. Attractive welcome bonuses and promotions for regular players also deserve attention, increasing the excitement during gameplay. The intuitive interface of the site and the ability to play on mobile devices make iWild Casino an interesting option for those looking for entertainment in the world of online games.

iWild Casino is a modern online casino that offers players a wide selection of games and a friendly platform for online entertainment. The site stands out with a very large library of games - thousands of titles from well-known producers are available. You can find classic slots, modern video slots, table games such as roulette or blackjack, as well as a live casino with real dealers. This allows every player to find something for themselves, regardless of their experience or preferred playing style. A significant advantage of iWild Casino is also the simple and fast deposit and withdrawal process. The platform supports many popular payment methods, such as bank cards, e-wallets, and cryptocurrencies, providing users with great convenience and flexibility. Transactions are secure, and the site uses modern encryption technologies that protect player data. Attractive welcome bonuses, free spins, and regular promotions for regular players are also noteworthy. The site interface is clear and easy to use, both on computers and phones. An additional plus is the quick technical support that efficiently responds to user inquiries when needed. In summary, iWild Casino is an interesting platform for those looking for excitement, a large selection of games, and convenient and secure online gameplay.

Dear Piotrxior, We are grateful for your feedback. Our online platform is designed to provide secure and fair services through trusted systems and verified processes. Professional teams ensure smooth operation across all areas. Fast payouts and responsive support help deliver timely assistance with withdrawals and account services. Best regards, iWild Team.

iWild Casino há 1 semana

Ingaji

9/10

This casino was very surprised by the combinations, I have never seen so many beautiful combinations in different games. Thank you for a really beautiful game. Long kyc confirmation, also a small limit for withdrawal, but everything ended well, winnings paid out.

Dear Ingaji, Your feedback about our extensive catalog means a lot. Expanding our online game collection involves working with trusted and verified providers who maintain secure systems. Fair play standards apply across the platform. Professional teams supervise updates regularly, while fast support remains available for player assistance. Best regards, iWild Team.

iWild Casino há 3 semanas

Mata1010

10/10

A site with very good payment and withdrawal options, very effective and fast. The games do not stop; it is a great experience compared to other platforms.

Dear Mata1010, We appreciate your feedback about the speed of your withdrawal. Our online platform partners with trusted payment providers to deliver fast payouts in a secure environment. Verified checks ensure fairness and accuracy during processing. Professional staff oversee transactions carefully, and fast support is always ready to help with payment related questions. Best regards, iWild Team.

iWild Casino há 4 semanas

Bets10

10/10

Excellent site, works quickly, has secure and fast deposit and withdrawal methods. It is a great option for those looking for clarity with money.

Dear Bets10, Thank you for sharing your experience with our payout process. We work hard to provide quick withdrawal handling through trusted and verified payment systems. Secure infrastructure protects every transaction, while fair procedures guide processing. Our professional team reviews requests daily, and fast support remains available whenever assistance with services or payout updates is needed. Best regards, iWild Team.

iWild Casino há 4 semanas

vicky232

10/10

Awesome site, great bonus on deposit and non-deposit fast payout, and overall great customer service defo staying on this site, great game selection and easy to use

Dear vicky232, Your feedback about the bonuses means a lot to us. We focus on providing fun online promotions supported by trusted technology and verified procedures. Secure systems track activity to maintain fairness. Professional teams review services regularly, and fast support assists players with payout or withdrawal related questions. Best regards, iWild Team.

iWild Casino há 4 semanas

beatanikiel5

10/10

My favorite casino, worth going there, great fun, bonuses, I recommend it to everyone looking for fun, a lot of games, everyone will find something for themselves.

Dear beatnikiel5, We are glad you enjoyed the bonus features offered on our platform. Our online services include promotions designed to remain secure and fair for every player. Verified monitoring systems ensure accurate reward distribution. Professional staff manage these campaigns carefully, and fast support is always ready to help. Best regards, iWild Team.

iWild Casino há 4 semanas

BlackBeluga

10/10

I am not yet win this casino, but i hope i win. Chat conversation waiting time is so long. Much good games. Deposit bonuses Are huges, i like, but max wins bonuses IS small!

I like some thing this casino, but Also dislike some thing too. Looks BIG casino with big number of players. But end of the day 10 points scale i gave this casino 10 points!

Dear BlackBeluga, Thank you for sharing your experience with our bonuses. Our online casino designs promotions with fairness and security in mind. Trusted and verified systems help manage participation and payouts. Professional oversight ensures smooth operation, while fast support remains available for assistance related to services or withdrawal updates. Best regards, iWild Team.

iWild Casino há 4 semanas

Emmac99

10/10

Nominate this casino very easy to navigate and great selection of games, easy to contact customer services and they always resolve your query very quickly and efficiently

Dear Emmac99, Thank you for highlighting the diversity of games on our platform. Our online casino works with trusted developers to provide verified titles within a secure environment. Fair standards guide every game offered. Professional teams monitor performance, and fast support assists players whenever guidance about services or withdrawals is needed. Best regards, iWild Team.

iWild Casino há 4 semanas

Apple2002

10/10

My favorite online casino platform has good bonuses, good games, recommendations for everyone, reliable fast payments, a multitude of free spins, congratulations to everyone for it.

Dear Apple2002, We appreciate your feedback about the bonuses offered on our platform. Our online services focus on delivering fair and secure promotions supported by verified tools. Professional teams oversee campaign performance closely. Fast support helps players receive guidance about withdrawal conditions, fast payouts, or other service related questions. Best regards, iWild Team.

iWild Casino há 1 mês

Leon582