iWild Casino

They refuse to give me my money

$500

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Missing funds from my account iwild casino

€1120

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

I have previously made successful withdrawals from my iWild Casino account without any restrictions.

Since 26 November, all withdrawal attempts have been blocked. After playing and winning, I am unable to withdraw my funds. Instead, I received the following message from the casino:

“Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. The review typically takes up to 14 days, although it may occasionally take longer.”

The stated 14-day review period has been exceeded, yet no outcome, explanation, or updated timeframe has been provided.

When contacting customer support, I receive only generic responses stating that the matter is “under review” or “handled by the provider,” without any substantive information or confirmation of progress.

At this stage:

Withdrawals that previously functioned normally are fully restricted

The review period has exceeded the casino’s stated timeframe

No clear reason or resolution date has been communicated

I am submitting this complaint through AskGamblers to request assistance in obtaining:

A clear and specific explanation for the ongoing withdrawal restriction

Confirmation of the current status of the review

A definitive and reasonable timeframe for completion of the review and release of withdrawals

I respectfully request that this matter be resolved in accordance with fair gaming practices

$788

Sudden Account review

Rejeitado

$3078.7

Veryfication taking forever

Hello, I submitted my documents at the beginning of November. They also asked for a photo with my ID in front of a casino. I sent the photo on November 18th. A few days later, I contacted them, but I didn't receive a response until I asked them to contact me via the chat on the website. I received a reply that they had my documents and were in the process of verifying them. On December 9th, I sent a request for verification, and I haven't received a response since. I would like to request contact with them to complete the verification process. I hope to recover approximately 1,000 euros of winnings from this account. I am asking for your help.

Delay in withdrawal processing

€1000

Hello,

I am submitting this complaint regarding delayed withdrawals at iWild Casino.

My account has been fully verified. All requested KYC documents were submitted and approved, and I received written confirmation from the casino that no additional documents are required.

On December 9, I requested a withdrawal of 500 EUR. According to iWild Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing” and no payment has been received.

My total account balance is approximately 3,609.50 EUR. However, iWild Casino applies strict withdrawal limits per transaction/day, which prevents me from withdrawing my full balance at once. For this reason, this complaint concerns the full outstanding balance, not only the currently pending 500 EUR.

I have contacted live chat multiple times. Each time I was informed that the issue was “escalated” to the relevant department, but no clear timeline or resolution has been provided.

A bonus was selected during one of the deposits; however, no bonus funds were used. According to the casino’s own rules, bonus funds cannot be used while a real money balance is available. All gameplay was conducted using real funds only.

I kindly ask for assistance in receiving my full balance without further delays.

Thank you.

I can't get my withdrawal

€3609.5

Hello. I want to file a complaint against the casino. I played at the casino with my own money and did not use any casino bonuses.I played and won 1300 euros, after which I wanted to withdraw them, I placed a withdrawal request, but it was cancelled and I asked for verification.I sent all the documents they asked for and waited. They didn't like my selfie, so I sent it again, after which I waited 2 weeks for them to approve it. I passed it and immediately placed the money for withdrawal.They cancelled it again and started some kind of provider check, which began on November 17, 2025, and is still ongoing. Overall, I've been waiting for my money for over 40 days. But now another problem has arisen: I haven't been able to access their website for two days now.I beg you to help me. I want to get my money back and warn people that this casino is a scam.

Not doing my verification so they can delay my pay out

€1300

I have been trying to complete verification for over a month and they’re always come up with something. I have taken selfies with my IDs in my hand and the website behind me on the screen and all sort of other things but still no luck. I attached all the email trail as approved that I have been trying everything.

Delayed withdrawal for 50 days

My first withdrawal request was made on October 1st, 2025.

On October 2nd, 2025, I received an email requesting another KYC verification.

This verification process took until October 23rd, 2025.

On October 24th,2025, I submitted a second withdrawal request, which was rejected on the grounds that the providers needed to review the games.

This review is still ongoing.

Apparently, customer support cannot help, as this process can only be initiated by the provider.

I played without a bonus, and the current withdrawal amount is €1175.

Kyc verification taking weeks

€1175

I won around 300 euro on the 25th of October. A couple of days after this I was requested to provide ID with face in front of their website, bank confirmation and ID. None of this is required under Curacao license however I complied and sent everything. They then got back to me and asked for another document, a utility bill. I've sent 3 different ones not including the bank statement I already sent, and now I'm still waiting for a response. I've attached the emails I've sent they're basically ignoring me now I feel like I'm being scammed.

€300

Estatísticas de Reclamações

Resolvido 52

Valor médio $ 3,269

Duração média da reclamação 9 dias

Resposta média 2 dias

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9/10 ● 832 revisões

Principais avaliações de nossos jogadores

rickto2004

8/10

Excellent casino site, super fast deposit+ withdrawl process, friendly support system, best RTP game, like 96%, even some provider give 97% , Iam fully satisfied,🥇🙂 overall 9 star rating

Dear rickto2004, We appreciate your feedback regarding the speed of withdrawals. Our online services rely on secure infrastructure and verified partners to deliver quick withdrawal results. Fair standards apply to every transaction. Professional teams oversee each step, while fast support helps players stay informed about payouts and account activity. Best regards, iWild Team.

iWild Casino há 1 semana

Agipet74

10/10

With a very interesting interface and easy operations, the intended bets are visually pleasant with all the operations organized for easy interpretation. I highly recommend this super casino and I am describing it to recommend it to everyone I know to have the opportunity to experience a true game with great winning probabilities. I will continue here full of sausages until I reach 150 characters to see if this allows me to post. Let's add a bit more fluff, I will go to the model for a spin to see if I can post this review.

I have to keep writing to make sense of 50 characters. It doesn't allow copying, but I will keep writing to fill the rest. However, the casino turns out to be very good. It's true. Let's hope I win some rafitos after years of spinning.

Dear Agipet74, We are grateful for your feedback about our platform. Maintaining trusted online services requires secure infrastructure and verified monitoring tools. Fair standards apply across gameplay and payments. Professional staff supervise activity closely, and fast support remains available whenever assistance is needed. Best regards, iWild Team.

iWild Casino há 1 semana

AlKapelon

9/10

I think this is not very much even though it looks great on the internet. For how much you will be able to top up your account, you can be sure that the security sites do not take much time to consider whether it is a verified source. Do you want to find out what it is to play without worries? Try it.

Dear AlKapelon, Thank you for taking the time to comment on your experience. Our online platform is built on secure technology and verified procedures that maintain fairness across all features. Professional teams manage services carefully. Fast payouts and quick withdrawal handling, along with strong support, help create a dependable environment. Best regards, iWild Team.

iWild Casino há 1 semana

Dikiki89

10/10

Wonderful casino, fast withdrawal, excellent communication and adequate responses with the operators, I recommend that anyone who has not registered to do so now

Dear Dikiki89, Your comments about withdrawal timing are greatly valued. We aim to maintain fast payouts while ensuring secure and verified processing. Fair standards apply across all transactions. Professional teams oversee payment requests carefully, and fast support helps players receive updates or assistance with services when needed. Best regards, iWild Team.

iWild Casino há 1 semana

Rufii7777

10/10

Super bonuses, fast deposits and withdrawals, a large selection of games, interesting promotions, a lot of no deposit bonuses, great support, nice games, but I have one downside: sometimes the website freezes on the phone.

Dear Rufii7777, We appreciate your feedback regarding the bonuses on our platform. Our online services focus on creating entertaining promotions supported by secure and verified systems. Fair conditions guide every offer. Professional staff monitor campaigns closely, and fast support is always ready to assist with services, payments, or VIP service inquiries. Best regards, iWild Team.

iWild Casino há 1 semana

pao13

2/10

Is one of the worst casinos I 've played. The bonus terms are unprofitable and burdensome for the player. They usually delay the payment by 2-3 working days, aiming to make you play your winnings again. The highlight was the last time I deposited 45 euros, the money never entered my account, but the bank told me that the transaction was normal and the money left the bank. I also have proof documents for this.

Dear pao13, We are sorry to hear you are encountering an issue with deposits. In rare cases, the transaction might be declined or frozen during processing, in which case it is shown as sent for a certain period of time before being automatically returned due to failure to complete the transaction. To be able to check further, please contact our support department via email and send us the proof of transaction to investigate further with our payment processing partners! Best regards, iWild Team.

iWild Casino há 1 semana

jozsibaa

10/10

Very good casino with regular bonuses, great service, many new games and updates, and great opportunities. I will deposit here again.

Well, it's the same as most casinos...... Extremely difficult to choose because there are so many games. And it's impossible to select the right one. And that's why it's hard to win, too.

Dear jozsibaa, Thank you for sharing your thoughts on the range of games available. Our online casino works with trusted developers to offer verified titles within a secure environment. Fair standards guide every game. Professional teams manage operations closely, and fast support assists with any service related needs. Best regards, iWild Team.

iWild Casino há 2 semanas

Rami19941022

10/10

Hello. This is the best casino I have ever used. The games are exciting, the website is easy to use, and withdrawals are fast. I really enjoy playing here and highly recommend it to everyone

Dear Rami19941022, We appreciate your feedback about the speed of your withdrawal. Our online platform works with trusted providers to deliver fast payouts within a secure environment. Verified checks ensure fair processing for every request. Professional staff monitor transactions closely, and fast support remains ready to assist with any related inquiries. Best regards, iWild Team.

iWild Casino há 2 semanas

Sasaalm

10/10

Great casino with diverse games, slots with high RTP, perfect platform, easy deposit without complications, I love playing at iWild casino, a unique experience, one of the best casinos I have ever known, perfect service.

Dear Sasaalm, Your review about our extensive selection is greatly appreciated. Our online casino partners with trusted studios to deliver verified games in a secure environment. Fair play remains a priority. Professional teams oversee operations daily, while fast support helps players with services or quick withdrawal requests. Best regards, iWild Team.

iWild Casino há 2 semanas

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