iWild Casino

Missing funds from my account iwild casino

€1120

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

I have previously made successful withdrawals from my iWild Casino account without any restrictions.

Since 26 November, all withdrawal attempts have been blocked. After playing and winning, I am unable to withdraw my funds. Instead, I received the following message from the casino:

“Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. The review typically takes up to 14 days, although it may occasionally take longer.”

The stated 14-day review period has been exceeded, yet no outcome, explanation, or updated timeframe has been provided.

When contacting customer support, I receive only generic responses stating that the matter is “under review” or “handled by the provider,” without any substantive information or confirmation of progress.

At this stage:

Withdrawals that previously functioned normally are fully restricted

The review period has exceeded the casino’s stated timeframe

No clear reason or resolution date has been communicated

I am submitting this complaint through AskGamblers to request assistance in obtaining:

A clear and specific explanation for the ongoing withdrawal restriction

Confirmation of the current status of the review

A definitive and reasonable timeframe for completion of the review and release of withdrawals

I respectfully request that this matter be resolved in accordance with fair gaming practices

$788

Sudden Account review

Rejeitado

$3078.7

Veryfication taking forever

Hello, I submitted my documents at the beginning of November. They also asked for a photo with my ID in front of a casino. I sent the photo on November 18th. A few days later, I contacted them, but I didn't receive a response until I asked them to contact me via the chat on the website. I received a reply that they had my documents and were in the process of verifying them. On December 9th, I sent a request for verification, and I haven't received a response since. I would like to request contact with them to complete the verification process. I hope to recover approximately 1,000 euros of winnings from this account. I am asking for your help.

Delay in withdrawal processing

€1000

Hello,

I am submitting this complaint regarding delayed withdrawals at iWild Casino.

My account has been fully verified. All requested KYC documents were submitted and approved, and I received written confirmation from the casino that no additional documents are required.

On December 9, I requested a withdrawal of 500 EUR. According to iWild Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing” and no payment has been received.

My total account balance is approximately 3,609.50 EUR. However, iWild Casino applies strict withdrawal limits per transaction/day, which prevents me from withdrawing my full balance at once. For this reason, this complaint concerns the full outstanding balance, not only the currently pending 500 EUR.

I have contacted live chat multiple times. Each time I was informed that the issue was “escalated” to the relevant department, but no clear timeline or resolution has been provided.

A bonus was selected during one of the deposits; however, no bonus funds were used. According to the casino’s own rules, bonus funds cannot be used while a real money balance is available. All gameplay was conducted using real funds only.

I kindly ask for assistance in receiving my full balance without further delays.

Thank you.

I can't get my withdrawal

€3609.5

Hello. I want to file a complaint against the casino. I played at the casino with my own money and did not use any casino bonuses.I played and won 1300 euros, after which I wanted to withdraw them, I placed a withdrawal request, but it was cancelled and I asked for verification.I sent all the documents they asked for and waited. They didn't like my selfie, so I sent it again, after which I waited 2 weeks for them to approve it. I passed it and immediately placed the money for withdrawal.They cancelled it again and started some kind of provider check, which began on November 17, 2025, and is still ongoing. Overall, I've been waiting for my money for over 40 days. But now another problem has arisen: I haven't been able to access their website for two days now.I beg you to help me. I want to get my money back and warn people that this casino is a scam.

Not doing my verification so they can delay my pay out

€1300

I have been trying to complete verification for over a month and they’re always come up with something. I have taken selfies with my IDs in my hand and the website behind me on the screen and all sort of other things but still no luck. I attached all the email trail as approved that I have been trying everything.

Delayed withdrawal for 50 days

My first withdrawal request was made on October 1st, 2025.

On October 2nd, 2025, I received an email requesting another KYC verification.

This verification process took until October 23rd, 2025.

On October 24th,2025, I submitted a second withdrawal request, which was rejected on the grounds that the providers needed to review the games.

This review is still ongoing.

Apparently, customer support cannot help, as this process can only be initiated by the provider.

I played without a bonus, and the current withdrawal amount is €1175.

Kyc verification taking weeks

€1175

I won around 300 euro on the 25th of October. A couple of days after this I was requested to provide ID with face in front of their website, bank confirmation and ID. None of this is required under Curacao license however I complied and sent everything. They then got back to me and asked for another document, a utility bill. I've sent 3 different ones not including the bank statement I already sent, and now I'm still waiting for a response. I've attached the emails I've sent they're basically ignoring me now I feel like I'm being scammed.

€300

Estatísticas de Reclamações

Resolvido 51

Valor médio $ 3,324

Duração média da reclamação 9 dias

Resposta média 2 dias

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Avaliação do jogador

8.8/10 ● 414 revisões

Principais avaliações de nossos jogadores

Lperrenzz

10/10

I’ve been playing at iWild Casino for a few months now, and I have to say, it’s one of the best online casinos I’ve experienced. The interface is sleek and user-friendly, which makes navigation a breeze, whether you’re a seasoned player or just starting out. The variety of games is impressive—slots, table games, live dealers—you name it. There’s always something new to try, and the quality of the games is top-notch. What really stands out is the customer support. I had a small issue with a withdrawal (more on my end than theirs), and the support team was quick to respond and resolve it.

kytyy

10/10

The casino webpage stands out for its user-friendly interface, making navigation smooth and intuitive even for beginners. A wide variety of games, including slots, table games, and live dealer options, ensures that every player can find something they enjoy. The site loads quickly, and the graphics are high-quality, creating an engaging and immersive experience. Bonuses and promotions are generous and frequently updated, providing great value for both new and returning players. Security is top-notch with SSL encryption and responsible gaming tools, ensuring players can enjoy their experience safely. Customer support is available 24/7 via live chat and email, with fast and helpful responses. Additionally, the casino supports multiple payment options, including cryptocurrencies, and offers fast withdrawals. The mobile version of the site works flawlessly, giving players the freedom to play on the go. Overall, it’s a reliable and entertaining platform for anyone looking to enjoy online casino gaming.

While the casino webpage offers many strengths, there are a few drawbacks worth noting. Some players may find the wagering requirements on bonuses to be quite high, making it difficult to fully benefit from promotions. The game selection, while broad, can feel repetitive, with certain categories like video poker or specialty games underrepresented. In some cases, the site’s geo-restrictions limit access based on location, which can be frustrating for international users. Although customer support is available 24/7, wait times during peak hours can be longer than expected. Withdrawal processing times, particularly for bank transfers, can also be slower compared to top-tier competitors. Additionally, the lack of a downloadable mobile app may disappoint users who prefer a dedicated app experience over mobile browser play. Finally, some users have reported occasional glitches during gameplay or live dealer sessions. These issues, while not deal-breakers, can affect the overall gaming experience for some players.

Parkerrr

2/10

Unfortunately, I had a very disappointing experience with iWild Casino.

I requested a withdrawal on May 24, 2025, from a fully verified account. Despite their Terms and Conditions stating that withdrawals are processed within 2 business days, I was told via email that the payout would only be made on June 2 – over a week of delay with no valid explanation.

Customer support was unhelpful and only responded with scripted messages. It is clear that the casino is not honoring its own terms, which is highly unprofessional.

In my opinion, this shows a lack of transparency and reliability. Until they change this behavior, I cannot recommend iWild Casino to any player. A trustworthy operator should not treat customers this way.

ramaedmonda

10/10

I had a great experience playing here. The games run smoothly, and the bonus system is generous. I especially liked the fast registration and the variety of slots. Definitely worth trying!

The website can be a bit slow at times, and it would be nice to have more customer support options. Also, some bonus terms could be clearer for new players

dksdaniel87

10/10

Good casino! It's easy to deposit and withdraw money, also it has a very good variety of slots. Generally, a very good payout, so in general, it's the best casino I have been using

Bizonking87

8/10

iWild Casino offers a fun and vibrant gaming experience with a great selection of slots, fast payouts, and responsive support—perfect for players looking for excitement and reliability!

jasonmcadam

10/10

Awesome site. Exciting games and quick payouts. Found this site randomly and so glad I did. Can’t wait for more games to be added. This is the site for me. Hope you guys like it too

I’ll tell you when I find it. This site hasn’t failed so far and I love coming back to play . New content and great providers showcase great games and payouts

Dear jasonmcadam, Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re enjoying our games and quick payouts. It’s great to know that you appreciate the new content and the variety from our game providers. We look forward to bringing even more exciting games for you to enjoy, and we’re happy to have you as part of our community! Best regards, iWild Casino

iWild Casino há 7 meses

Renissaliu1

10/10

The best casino for me, I have do many deposits and withdraw and I didn’t have any problems, live chat is answering directly and helping to much and bonus are the best

Dear Renissaliu1, Thank you for your wonderful feedback! We’re delighted to hear that you’ve had smooth deposits and withdrawals, and that our live chat and bonuses have met your expectations. We truly appreciate your support and look forward to providing you with many more enjoyable gaming experiences! Best regards, iWild Casino

iWild Casino há 7 meses

popface99

10/10

Friendly staff, good games and easy to use website. There is a great range of games available for all users and perfect atmosphere for beginners starting out

Dear popface99, Thank you for your kind words! We’re thrilled to hear that you enjoy our games and find the website easy to use. We always aim to create a welcoming and fun environment for all players, especially beginners. Your feedback means a lot to us, and we look forward to seeing you back for more great gaming experiences! Best regards, iWild Casino

iWild Casino há 7 meses

Mark1990