Gamblezen Casino

Gamblezen Casino - They canceled my withdrawal after 3 days waiting without explication and no notice they had done

€950

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

Gamblezen Casino - Withdrawal not sent after 14 days and cancelled payment

$1450

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

Gamblezen Casino - Unable to set loss limit

€1000

Dear AskGamblers team,

I would like to file a formal complaint against the casino GambleZen due to a serious breach of responsible gambling rules and failure to act in accordance with their own policies.

Summary:

On June 19th, 2025, at 17:10, I had a balance of €7,232.62 on my casino account (see attached screenshot from game history) what was my last bet of the day.

At 17:52, I sent an official email to [email protected] requesting a daily loss limit of €100 to be set on my account (see attached screenshot of my email).

I received a denial response at 17:58, informing me that setting a loss limit was not possible.

As a result, I was unable to activate any protection tools and continued to play, eventually losing my entire balance of over €7,200.

This is a clear violation of GambleZen's own responsible gambling policy, which explicitly states that players can request loss limits by contacting support. I acted proactively and requested this limit before any further loss occurred, yet my request was denied without proper justification.

Also you are supposed to be able to take 1500€ withdraws per day with my vip level but you are not able to do so until their financial department has approved the last requests

My request:

Due to the casino's failure to act responsibly and in accordance with their stated policies, I request the following:

A full refund of the amount I had on my account at 17:10 on June 19th, 2025 (€7,232.62), returned to my casino balance with loss limit of 100€ per day,

A refund of 80% of that amount (€5,786.10) paid directly to my bank account.

I believe this is a fair compensation due to the casino's failure to provide the advertised responsible gambling safeguards.

Thank you for your support in this matter.

Sincerely,

Gamblezen Casino - Today is June 23, 2025, and the remaining two withdrawals are still pending

€7200

On June 18, 2025, I made three withdrawals of €500 each, but only one of them was paid on June 20, 2025. This is not correct, as the daily withdrawal limit according to the terms and conditions is €2,000. Today is June 23, 2025, and the remaining two withdrawals are still pending. I have already contacted support, but they haven’t provided any useful information other than telling me not to worry and to email [email protected] for further assistance regarding payments. I sent an email on June 19, 2025, and still haven’t received a reply, which is suspicious because during the account verification process, they responded quickly.

Gamblezen Casino - Delayed payment of 1500nzd

€1000

Hello,
My withdrawal is pending now for 6 days for 3 x $500 lots, I asked for a withdrawal 6 days ago and 1 lot of $500 was completed, I had funds for more withdrawal but it got delayed for so long I played, askgamblers says 24 hours pending.
I have sent emails regarding this but not reply
The site says 2k withdrawel daily but since it’s 3 at a time of $500 you cannot do any more cash outs if it’s pending, please reach out

I am fully verified

Resolvido

$1500

Gamblezen Casino - No response to my emails regarding to withdrawal

Hi. am so happy with your service.

I have been lucky enough to win some money at gamlezen casino. more precisely 1300 euros.

Started with 300 euros on may 7th. after 4 days i wrote to hear what happened with the payout. wrote again on may 12th. then got a reply on may 13th about some documentation they have already received and approved. but within 30 min i sent the information to them. since then i have written to them and have also put 500 euros for withdrawal on may 10th and 500 euros more on may 14th. so in total they owe me 1300 euros. have tried to contact them again the KYC department and customer support 7-8 times without success.

Gamblezen Casino - Slow payments

€1300

Hello,

They delayed so much my withdraws.

I won 12000. I made 3 by 500 withdrawals because they allowed, and they processed only two of them on different days.

Now I have 3 withdrawals pending from 30/04, and the support team tells me to email their payments department. I emailed them 3 times, and no reply.

By the way, from 12000 I ended up with 5000, I know the reason they delayed, so I lose everything.

I am surprised by the comment you have about Gamblezen casino that they have fast withdrawals.

Gamblezen Casino - Deliberately emptying manual verification

€1500

The problem was first related to the verification process in the panel included in the gamblezen casino. The system rejected five correct documents with address confirmation in the form of a bank account statement, and then blocked the possibility of verification due to a certain number of attempts. The verification process went to manual form. I sent an email with the required document to the KYC team. Today is the 3rd day and I do not receive any response. The agents from the chat write the same rules all the time. I am deliberately omitted because I won at this casino from a free promotion and it seems that they are doing everything in their power not to pay out the winnings. A common practice used by the Altacore group. And they have a recommendation from askgamblers? Is this a joke? Altacore should be banned until the end of the world and one day longer for these vile practices. I ask for intervention in this matter. Best regards.

Gamblezen Casino - The CAD 3400 payment was declined resulting in the worst experience I have ever had

I am a player from Canada. I discovered Gamblezen through Askgamblers, where the website was verified and received a high rating of 9.3. Based on this trust, I chose to open an account and began playing.

My username is Jacksonq716. On April 24, 2025, my account balance reached CAD 1900, and I proceeded to make a withdrawal request. According to the website’s withdrawal policy, I submitted three withdrawal requests for CAD 750, CAD 750, and CAD 400, with withdrawal IDs ID37352612, ID37352614, and ID37352619.

I completed all KYC verifications as requested by the website, as well as additional verification steps detailed in an email from the KYC team the following day. (Although my payment method was Interac, they also demanded pre-authorization and direct deposit information from other bank accounts.)

Unfortunately, on the third day, my withdrawal requests were canceled without any notice or explanation through the website’s backend.

I immediately contacted the online support team. However, they informed me that my withdrawal requests appeared normal on their end and that any issues could only be addressed by emailing their KYC department, as live support could not handle or identify the problem.

I emailed the KYC department while continuing to play on the site. Eventually, my balance grew to CAD 3400 — without receiving any bonuses (please refer to the attached screenshots). I submitted five separate withdrawal requests, each under CAD 700, following the site’s guidelines.

However, none of these new withdrawal requests were processed either.

I sent two emails to the KYC department but have received no response at all.

This entire experience blatantly violates the website’s stated commitments and withdrawal policies.

I respectfully request that AskGamblers intervene in this matter and to provide a fair resolution and necessary assistance.

Thank you for your attention to this serious issue.

$3430

Estatísticas de Reclamações

Resolvido 5

Valor médio $ 416

Duração média da reclamação 0 horas

Resposta média 0 horas

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tenlolack

10/10

I’ve been playing at Gamblezen for several weeks now, and I’m really glad I found them. The verification process was quick and hassle-free, and withdrawals arrive within just a few hours. The support team responds promptly and is always ready to help with any questions. Overall, a truly positive experience!

Hello tenlolack, Thank you for your kind feedback! We’re glad you enjoyed our fast withdrawals, smooth verification, and responsive support. At Gamblezen, we aim to make every player’s experience positive and worry-free. Best regards, Gamblezen Casino.

Gamblezen Casino há 2 meses

enimli

10/10

I won and was pleasantly surprised at how quickly the withdrawal was processed. The money arrived without delays or extra checks. This really builds trust in the casino and makes the gaming experience even more enjoyable!

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Gamblezen Casino há 2 meses

jackjesant

10/10

Excellent service, support responds quickly. It’s especially nice that they care about their players regularly updating the game collection and offering great bonuses!

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Gamblezen Casino há 2 meses

AaronHorvat

10/10

So I’ve been playng at Gamblezen Casino for a while now and honestly it’s been a pretty good experiance overall. The site loads fast and the layout isn’t confusing like some other casinos out there. Depositing money was smooth, I used my card and it showed up instantly, no waiting around which I really liked.

The game selection is solid too with lots of slots with fun features plus a decent mix of table games. I usually stick to blackjack and roulette and both run smoothly without lag. I did notice one slot freezing once but I just refreshed and it was fine.

What I apprecate most tho is that the withdrawals actually come through pretty quick. First one took about 24h to hit my wallet and the second one was even faster maybe 12h? Compared to some sites where you’re left waiting for days this was a big plus.

Support is also helpful, I asked a quetion in the chat about bonuses and the agent answered in like 2 minutes. Friendly and not just copy paste replies which makes a difference.

Overall Gamblezen feels fair and trustworthy so far. Nothing shady, payouts are smooth and I keep coming back because it’s fun and not stressful. Of course I’d say always play responsibly but if you’re looking for a solid online casino this one is worth a try.

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Gamblezen Casino há 2 meses

nyinodca

10/10

Great casino with fast payouts and responsive support. The games are diverse, the bonuses are exciting, and everything is always fair and transparent. I truly enjoy playing here!

Hello nyinodca, Thank you for your review. We’re delighted that you enjoy our games, bonuses, and fast payouts. We’ll keep working to make your experience at Gamblezen as fair and enjoyable as possible. Best regards, Gamblezen Casino.

Gamblezen Casino há 2 meses

choduwep

10/10

Amazing support team! All issues are resolved quickly and without unnecessary hassle. You can always count on honesty and transparency - which is rare to find, but here it’s the rule, not the exception. Available 24/7 and always ready to help!

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Gamblezen Casino há 2 meses

destimo

10/10

Yesterday, I tried a new slot for the first time and won a nice amount! I was able to withdraw the money the same day without any issues. The customer support team is simply the best I’ve ever encountered - it feels like you’re valued as an important guest, not just a player!

Hello destimo, Thank you for your feedback! We’re glad your withdrawal went smoothly and that our support team made a positive impression. It’s important to us that every player feels truly valued. Best regards, Gamblezen Casino.

Gamblezen Casino há 2 meses

disderssi

10/10

Gamblezen is an excellent gaming platform: fair and high-quality games, fast payouts, and a responsive support team. It’s a great place to enjoy a comfortable and pleasant gaming experience!

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Gamblezen Casino há 2 meses

inbuclens

10/10

I really enjoy the wide variety of games and the friendly atmosphere at Gamblezen. Everything is designed to make the gaming experience as comfortable and enjoyable as possible. Plus, the fast payouts - in just a couple of hours - make the whole process even more exciting!

Hello inbuclens, Thank you for your feedback. We're glad to know you enjoy the atmosphere and service at Gamblezen. We’ll keep ensuring a smooth gaming experience with fast and reliable payouts. Best regards, Gamblezen Casino. 

Gamblezen Casino há 2 meses

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