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Casoo Casino

Nossa classificação CasinoRank
6.9/10
CasinoRank
Classificação dos jogadores 168 Avaliações
Tempo de resposta às reclamações 4 Reclamações
0 horas média 4 Reclamações
O que gostamos
  • Pacote de bônus de 300% + 200 rodadas grátis
  • Catálogo satisfatório de jogos oferecido
O que não gostamos
  • Site em inglês
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Casoo Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.casoo.com
Estabelecido em
2019
Licenças
Curacao
Programa de Afiliados
Idiomas
Inglês, Finlandês, Norueguês, Polonês
Tipo de Cassino
Celular, Jogo Instantâneo, Live Casino, Crypto Casino

Ponto de Vista do Editor

Com seu bônus que pode entregar 300% + 200 rodadas grátis o Casoo Casino pode ser uma boa opção para o jogador, porém, passa por problemas na entrega de uma experiência satisfatória em outras partes de sua plataforma.

Como Funciona o Casoo Casino

Aqui no AskGamblers você pode contar com o fato de encontrar avaliações completas e sinceras sobre todos os cassinos online presentes no mercado, para economizar tempo, energia e até dinheiro neste processo. Neste artigo de avaliação, utilizei e avaliei a plataforma do Casoo Casino, um cassino online que foi lançado em 2019 e, desde então, está tentando se estabelecer no mercado como uma das principais opções.

O Casoo Casino foi criado para operar no mercado europeu, mas também disponibiliza seus serviços, vantagens e jogos para outros continentes. A plataforma está disponível apenas em inglês, é gerenciada pelo Fortuna Games N.V que é um grupo empresarial também responsável por outras plataformas de apostas online no mercado internacional.

No meu primeiro contato com este cassino, posso dizer que um dos detalhes que mais me chamou a atenção foi o bônus de cassino, chamado de “Welcome Package” pela marca que entrega até 300% + 200 rodadas grátis divididos nos quatro primeiros depósitos sendo:

  • 1° depósito 100% até 200 EUR + 100 rodadas grátis
  • 2° depósito 50% até 200 EUR 
  • 3° depósito 50% até 300 EUR + 100 rodadas grátis
  • 4° depósito 100% até 300 EUR 

É um bônus bem generoso que pode multiplicar os ganhos do jogador que souber bem o que está fazendo e avaliar as condições de uso de perto. Vamos ver mais abaixo o que mais o Casoo Casino pode oferecer aos usuários que decidirem se cadastrar na plataforma.

Dados e Opções de Pagamento do Casoo Casino

Entregar bons métodos de pagamento é dever de todo cassino online que quer se manter relevante neste mercado. No caso do Casoo Casino, encontrei boas opções gerais na área de pagamentos, os melhores em minha opinião são: Cartões de crédito (Visa e Mastercard), Carteiras digitais (Neteller, Skrill e Mifinity), Paysafecard e Criptomoedas (Bitcoin, Litecoin, Tether, Ethereum e Tron).

Observei de perto os processos de pagamento no Casoo Casino, assim como o seu documento de termos e condições para ter certeza que a plataforma não cobra nenhuma taxa ou tarifa nos depósitos e saques feitos na plataforma. Porém, como é de se esperar em qualquer um dos cassino online Brasil, um processo de KYC ou confirmação de identidade é obrigatório.

Neste processo, o cassino solicita imagens de documentos e comprovantes para comparar os dados inseridos no cadastro e evitar fraudes, é um processo que pode levar 5 dias úteis e o jogador é proibido de fazer saques até ser aprovado.

Casoo Paga mesmo?

Com 5 anos de existência, o Casoo Casino é uma plataforma com boa e sólida reputação. Não encontrei em minhas pesquisas relatos graves de calote por parte de seus usuários, então, podemos dizer que é um bom pagador.

Jogos no Cassino Casoo

O catálogo de jogos de um cassino é vital para entregar uma experiência completa aos seus jogadores, no Casoo Casino encontrei um catálogo bem variado e com quantidade satisfatória de jogos em que suas principais categorias são as seguintes:

Slots - Caça-níqueis online

Os caça níqueis são jogos de cassino essenciais para qualquer plataforma, dada a sua grande importância e popularidade. Ficou claro pra mim nos primeiros momentos dentro do Casoo Casino que os slots possuem lugar de destaque, são milhares de slots disponíveis em versões, tipos e temáticas variadas.

Crash - Jogos Instantâneos

A mais nova e popular categoria em cassinos online também está disponível no Casoo Casino, grandes títulos como o Spaceman e o Aviator estão disponíveis oferecendo o que tem de melhor, o seu multiplicador de apostas que pode chegar a valores altíssimos.

Cassino ao vivo

As salas de cassino ao vivo são um dos pontos fracos do Casoo Casino, não encontrei uma boa quantidade e variedade de salas na plataforma, mas os jogos clássicos e alguns game shows estão disponíveis.

Casoo Casino APP

O Casoo Casino não oferece um app para seus jogadores, mas isso não significa que não seja um dos casinos para jogar do seu celular. O cassino oferece uma versão otimizada de seu site, testei diretamente do navegador de meu smartphone e não tive problemas para jogar meus jogos de cassino preferidos na plataforma.

Suporte ao Cliente no Casoo Casino

No atendimento ao cliente, confesso que o Casoo Casino me decepcionou um pouco. Apenas o canal via chat ao vivo está disponível na plataforma, o atendimento começa com uma página de FAQ e o jogador deve insistir para ser atendido por um atendente real. O atendimento é feito apenas em inglês e funciona em horário comercial.

Segurança e Imparcialidade

Verifiquei e o site do Casoo Casino é seguro, possui o certificado SSL e o protocolo HTTPS ativos. Além disso, os jogos de seu catálogo são de provedoras licenciadas que passaram pelos testes obrigatórios de segurança e imparcialidade de seu software de RNG.

Casoo Casino É confiável?

Sim, o Casoo Casino é confiável, possui uma licença da:

  • CGA – Curaçao Gaming Authority – N° de licença: 365/JAZ - 162413

Compromisso do Casoo Casino com o Jogo Responsável

Assim como nos melhores cassinos online, o Casoo Casino faz bem seu trabalho e entrega conteúdo com diversas utilidades sobre a política de jogo responsável. O conteúdo tem como objetivo educar, identificar sinais, indicar profissionais de auxílio e conscientizar sobre os perigos que o vício em apostas pode trazer para o usuário.

Mas, como ferramenta de controle de conta, o Casoo Casino oferece apenas a autoexclusão para os seus jogadores.

Conclusão

No Casoo Casino, o que temos é um cassino online bem equilibrado em diversos aspectos, mas que não está preparado para oferecer o mesmo nível de experiência que os maiores cassinos online presentes em nosso mercado podem entregar.

Porém, a marca não deixa de ser uma boa oportunidade, já que oferece vantagens interessantes ao jogador que podem ser aproveitadas.

StallCation

Bônus do Casoo Casino

Confira os Casoo Casino bônus e escolha o melhor para você.

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Rodadas grátis
200 Rodadas Grátis
Giros Grátis N/A
Requisitos de Apostas de Giros Grátis N/A
Depósito Mínimo N/A

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Casoo Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Resolvido
€600

Estatísticas de Reclamações

Resolvido 4
Valor médio $ 1,067
Duração média da reclamação 0 horas
Resposta média 0 horas

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Avaliação do jogador
9.6/10 168 revisões

Principais avaliações de nossos jogadores

Casoo is all that I expected from a casino app. It’s compact, it operates smoothly, and the selection of games is staggering. That said, I do find myself playing the same handful of favorites, but it’s nice to have the option if I ever want to explore other titles.

The promotions are great, but it’s not as expensive as other casinos. I don’t think it’s a loss, though. I still find something fun daily. I think it’s all designed for my personal pace.

I’ve really enjoyed my time playing at Casoo Casino. The site has a clean design and is super easy to navigate, even for someone like me who isn’t the most techy. What I love the most is the huge selection of games. There’s something for everyone, but I always find myself going back to the slots since they’re my favorite. Casoo definitely makes online gaming fun and stress-free.

However, the minimum deposit is set at €20, which goes past my personal daily limit. If it were a bit lower, I’d find it easier to work with and play more comfortably. For now, I’d give the site these stars, as everything else has been smooth and enjoyable.

Dear JasmiinaVainio, Thank you so much for taking the time to share your experience with Casoo! We’re thrilled to hear that you’ve enjoyed the clean design, easy navigation, and especially our wide selection of games - it’s great to know you’ve found your favorite slots! We also appreciate your feedback about the minimum deposit. Your point is completely valid, and it’s always helpful to hear what can make the experience even more comfortable for our players. If you’d like to share more thoughts or need any assistance, our Support Team is always available via live chat or at [email protected] - they’ll be happy to help. Thanks again for your kind words and thoughtful feedback. We’re glad to have you as part of the Casoo community and wish you many more enjoyable sessions ahead! Warm regards, The Casoo Team

user avatar

As a total beginner, I really appreciated how easy it was to get started on this site. The interface feels intuitive, and I didn’t get lost trying to figure out where to play or how to make my first bet. It made learning fun instead of intimidating. I also love that the platform is mobile-friendly; I can play on my phone while commuting or waiting around, and it runs just as well as on my PC. Another big plus is the live chat support being open 24/7. As someone new, it’s reassuring to know that if I have questions or run into issues, I can get help immediately without stressing. These small touches make a big difference for a beginner like me.

I noticed the limited selection of table games. For a beginner, it’s fine to start with slots and casual games, but if you want variety in classic table options, it can feel a little short.

As a mum of two, I don’t get much free time, so I love how easy Casoo Casino makes payments. They take so many options like cards, e-wallets, and even crypto like Bitcoin (BTC) and Ethereum (ETH). I can deposit fast, and most withdrawals only take a few hours with e-wallets, which is a huge plus. I also like that the site works well on my phone, so I can play while waiting for the kids. The live chat is always there if I need help, and that gives me peace of mind. Casoo feels safe, quick, and simple to use.

While I enjoy Casoo Casino, there are some things I wish were better. The withdrawal fees can be annoying. A 10% fee when cashing out feels steep, and as a mum, I watch my budget closely. The daily and monthly withdrawal limits also make it hard to take out larger wins. Still, the payment speed is nice, but the fees and limits hold me back at times.

Dear szilagyizo23, We sincerely appreciate your thoughtful and detailed feedback. It is truly rewarding to know that you enjoy the convenience, speed, and reliability of our payment systems, as well as the accessibility of our platform’s mobile version and live support. We take pride in offering a seamless, secure, and user-friendly experience for all our players, and it is gratifying to hear that these features have enhanced your gaming experience. We also acknowledge your concerns regarding the withdrawal fee and limits. Please note that a 10% commission fee is applied if the turnover requirement is not completed. We understand that certain policies, such as the turnover requirement, may sometimes feel inconvenient. However, this measure is intended to prevent misuse, where deposits are made solely for withdrawal purposes without any actual gameplay. Such practices place a significant financial strain on the system. The turnover rule is helping us maintain a healthy platform, ensure fast payout processes, and uphold high-quality service for genuine players. At the same time, our withdrawal limits are carefully defined in accordance with our licensing obligations and industry best practices. reflecting our commitment to transparency, compliance, and responsible operations. We highly appreciate your understanding and sincerely apologize for any inconvenience this may cause. Best regards, The Casoo Team

user avatar

I was so bored one night, and my buddy told me to check out this site, “Casoo.” Didn’t expect much, but that 100% deposit bonus + free spins had me hooked real quick LOL I’ve been playing for a month now, and the weekly cashback is pretty dope, it helps a bit when my luck isn’t on point. I also love that I can get my winnings back fast with their process, like legit instant withdrawals!!! Plus, they support crypto! Bitcoin makes it super easy, no cards needed.

One thing that bugs me a bit is the bonus rules, tho. They’re kinda tricky with all the wagering stuff. I had to play a bunch just to hit the requirements before I could cash out. Other than that, it’s still chill and fun enough to keep me coming back.

Since I can't always sit in front of a computer (I'm a mum of twins), I'm really particular about the casinos I choose. Casoo is incredibly mobile-friendly, and I can easily play on my phone during breaks. The interface is smooth, simple, and very easy to navigate. And aside from my favorite wolf-themed slots, I also enjoy the wide selection of jackpot slots at Casoo. They bring an extra thrill to my plays, especially with high payouts (at least whenever I play). Also, I have to give credit to Casoo's chat support! Back when I was new to the site, they guided me through everything with patience. Their quick and friendly replies made it easy to adjust.

Honestly, I don’t have any complaints at all. Casoo has been nothing but enjoyable for me from the moment I signed up. Everything runs smoothly, the games are fun, and the overall experience has been really positive.

Alright, so I’ve been around the block with online casinos (50+ under my belt yeah, don’t tell my wife lol), and Casoo really knocked me sideways in a good way. Support here is solid. Not the canned “please wait while I copy/paste this” type, but actual humans who know their stuff and don’t make you feel like you’re bugging them. My first deposit with a bonus was a bust, but on my second try €20 in, some free spins, decent wagering. I’m sitting at €170 pending withdrawal to my crypto wallet. RTP here actually feels fair. Most folks seem to stick with EUR and I think that keeps things consistent. Cashouts is about 20 minutes unless you did something shady (so don't). I was skeptical, but my crypto hit in about 8 hours without me sending a single doc. That’s a breath of fresh air compared to the ID parade other casinos put you through.

Casoo Casino is out of this world! (yes that’s a pun since they’re space themed) Honestly, I stumbled upon it in the metro looking for something to try on my phone, and found out about it. They have full mobile support, which makes me so happy because I’m not fond of using desktops for gaming. And unlike other casinos, Casoo’s mobile version is very well-made because its fast, easy to use, and streamlined for better experience!

I want to see more games in it though. As of my current playtime there, I noticed there is a limited choice of games. Maybe in the future, they’ll add some, and I do hope they do because I’m planning to stay here.

Dear detective_nancy, Thank you so much for your wonderful feedback — we absolutely loved reading your review! It’s fantastic to hear that you’re enjoying Casoo on mobile. Our team has put a lot of effort into making sure the mobile experience is smooth, fast, and fun for every explorer out there.
 We also truly appreciate your thoughts about the game selection. Feedback like yours helps us better understand what our players value most, and it’s always great to know what enhances your experience.
 It means a lot that you plan to stay with us, and we’ll continue doing our best to make your journey through the Casoo universe as enjoyable as possible.
 Warm regards, The Casoo Team

user avatar

Casoo has been my little escape on quiet nights. I'd pour a glass of wine and play a few rounds of live poker. Or, sometimes, spin some jackpot slots. Casoo's become the perfect way to unwind now that life's a bit slower on my end. The game selection is impressive, and I mean this not just in quantity but also in quality. I enjoy the live casino so much, as it feels so close to the real thing and it makes the room a little less empty. The providers that Casoo partnered with are some of the best too :) The site itself is smooth and easy to use. It works perfectly on my phone, and I like that it even supports different language options.

If I could ask for anything, it’d be more table games outside the live section. Still, that’s just a small wish. Casoo has been nothing but enjoyable for me.

As someone who loves playing slot games on my phone, I’m impressed with how mobile-friendly this site is. I can play anywhere, on the bus, during lunch, or even in bed. The design looks clean, and it runs smoothly on my mobile. Plus, I love the wide choice of slots from top game providers. I also found the live chat super helpful and quick to reply, even late at night. There’s also a nice bonus when you first sign up. Overall, it's a fun and easy way to enjoy games.

While I enjoy playing at Casoo Casino, I did notice that there aren’t many table games. There are a few versions of blackjack and roulette, but if you’re someone who plays those a lot, the options may feel a bit limited. Still, with the great slot selection and the live casino choices from top names like Evolution, it doesn’t bother me much. The rest of the site works great, especially on mobile, which is what I care about most. It’s a small flaw in what’s otherwise a great gaming spot.

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