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Arcanebet Casino

Nossa classificação CasinoRank
8.5/10
CasinoRank
Classificação dos jogadores 78 Avaliações
Tempo de resposta às reclamações 4 Reclamações
2 dias média 4 Reclamações
O que gostamos
  • Mais de 3 mil jogos de cassino disponíveis
  • Pode ser acessado pelo computador ou celular
  • Caça-níqueis online de fornecedoras confiáveis
  • Suporte via chat online
  • Jogos de cassinos ao vivo
O que não gostamos
  • Metódos de pagamento restritos
  • Horário de atendimentodo suporte via chat online é limitado
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Arcanebet Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://arcanebet.com/pt/casino
Estabelecido em
2020
Licenças
Curacao
Programa de Afiliados
Idiomas
Português, Inglês
Tipo de Cassino
Celular, Jogo Instantâneo, Crypto Casino
Programa VIP / Fidelidade
Loyalty Program

Arcanebet Casino é um dos cassinos online com grande coleção de jogos — mais de 3 mil títulos desenvolvidos pelas melhores fornecedoras de iGaming, como NetEnt, Microgaming, Play’n GO, Pragmatic Play, Red Tiger Gaming, entre outras. O site está disponível em português, apresenta inúmeros jogos de cassino e pode ser acessado tanto pelo computador quanto pelo celular. O Arcanebet Casino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Por conta de restrições, jogadores de certos países não podem abrir conta no site do cassino. A relação completa de países e territórios restritos está disponível em “Mais detalhes do cassino”. 

Jogos online

Os mais de 3 mil jogos disponíveis no site do Arcanebet Casino podem ser facilmente encontrados nas categorias caça-níqueis online, jackpots, clássicos, favoritos, popular, e jogos de mesa. Além disso, é possível encontrá-los pelo título, utilizando a ferramenta de busca, ou por provedor (NetEnt, Microgaming, Play’n GO, Pragmatic Play, entre muitos outros). Caça-níquel Ring of Odin, caça-níquel Dawn of Egypt, caça-níquel Charlie Chance in Hell to Pay, caça-níquel Vault of Anubis, caça-níquel Mega Fortune, caça-níquel Starburst e caça-níquel Immortal Romance são alguns dos títulos disponíveis.

O jogadores também podem acessar os populares jogos de mesa e as principais variações de Blackjack, Jogo da Roleta, Poker e Bacará. Quem é fã de vídeo poker ainda conta com diversas versões, como All Aces Poker, Deuces Wild Poker e Joker Poker. 

Cassino ao vivo

O site disponibiliza uma seção com jogos de cassino ao vivo, com crupiês reais e uma atmosfera mais realística. Cada sala oferece algo diferente, tanto com relação ao tema quanto aos limites de aposta. Os jogos apresentados na área de cassino ao vivo foram desenvolvidos por fornecedoras de software confiáveis do mercado, como NetEnt e Evolution Gaming.

Cassino para celular

Os jogadores podem acessar os milhares de jogos por dispositivos móveis e smartphones. Para tanto, basta um navegador móvel compatível e, dessa forma, não é necessário instalar nenhum aplicativo. 

Suporte

Quem precisar de assistência ou quiser tirar dúvidas pode contar com a central de atendimento do cassino. A forma mais rápida de entrar em contato com a equipe é por meio do suporte via chat online, disponível de segunda à sexta, das 9h às 18h (UTC+2). Entretanto, também é possível enviar e-mail fora do horário de atendimento e inclusive aos finais de semana. 

Segurança e imparcialidade

O cassino considera a segurança como prioridade e, por este motivo, utiliza métodos de criptografia para manter as informações pessoais e de transações financeiras sempre seguras e garantir tranquilidade aos jogadores. 

Além disso, os jogos foram desenvolvidos por fornecedoras de software confiáveis e é utilizado um gerador de números aleatórios para garantir resultados justos e imparciais

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Arcanebet Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
arcanebet Casino - Confiscated win due to ambiguous bonus terms

Hello. I have an account in Arcanebet casino and i played there many times. I was happy and enjoyed every time i played there, until last time i played there and i had i win of 1910,75 euros. After that i got email to verify my account, so i sent email and i uploaded my documents in my account. And so i got email that Arcanebet confirm my account are verified and i can make my withdrawal. I made my withdrawal, then i got email from the casino the withdrawal are rejected because there where some reason for this. These to reasons they mention in the email was:

1.Betting with high variance, whereby you claim a promotional offer and place large bets on volatile outcomes, before switching to regular variance outcomes with a lower volatility to clear wagering requirements.

2.Increasing your balance with one pattern and then significantly changing that pattern to complete wagering requirements.

When i got the bonus promotion to my email and i made my deposit, i saw the bonus terms said the max bet is 5 euro and when i played i bet 5 euro, so i did not go over the bonus terms, and i have right as a player to change my bet or my game as long i do not removal the bonus terms. i do not see my self played bet more then the bonus showed this day, so i do not know why Arcanebet rejected my winning and refunded my deposit the day after. I can understand if i bet more then the bonus says, but i did not, and even i did not bet lower. The lowest i bet was 3 euro. I played in this casino many times before and i did not had any issues even i bet the same before also, but when i won, they find other issues for not giving me what i won. And i hope to hear good feedback. Thank you so much.

staus Resolvido
€1910.75
Arcanebet Casino - Played and won, then got locked account and refused to get my winnings

Hello i'm writing a complaint about Arcanebet Casino. I was playing the second deposit offer of the Welcome Bonus after finishing the wager requirements with a balance of 3055 Euro where i was playing a Gamomat Slot named Books and Bulls with 5 Euro Bet as this was the maximum bet on the bonus terms . After finishing the wager i tryed to make a withdraw with the method i had deposit (Ecopayz) but needed first to make verificaton so i uploaded my Identity card and a bill after 10-15 minutes my account was verified so i made a withdraw to my Ecopayz Account of 1000 Euro . I saw after 2 days in my emails that they had asked me a selfie photo holding my ID and a handwritten paper with the date on it also if they could make a video call with me via Skype or WhatsApp . But after sending this email they send me other email saying that :

-----------

Hello Stavroula,

We run a very transparent business where our focus is on the experience of the player. Where possible, we are always on the player's side and try to meet him half-way in case honest mistakes are being made, which would theoretically breach our Terms and Conditions.

At the same time, we do have a zero-tolerance policy against the few that try to ruin it for the many, and it's always a sad moment when we must close a player account and confiscate the player balance when clear abuse is found.

In your case, a thorough analysis performed by our Verification Team and corroborated with clear evidence found by a 3rd Party Risk and Fraud Auditor revealed a clear Bonus-abusive pattern and strategy, and, as per the Terms & Conditions from the Bonus Rules section on the website:

Only real accounts created at arcanebet are eligible to benefit from promotional offers, if the personal information is not accurate and/or up to date we reserve the right to cancel any bonuses or winnings associated with promotional offers. Furthermore, if we suspect any account is involved with fraudulent behavior or intentional promotion abuse, we reserve the right to suspend these accounts. We may, as a result, also confiscate any winnings/bonus and/or funds from such accounts.

It is strictly forbidden to:

Control or maintain more than one active account without prior approval from our management.

Register multiple accounts in order to claim bonuses repeatedly.

Try to exploit games’ volatility through constant and repetitive betting patterns.

As a direct result, and in line with the Terms and Conditions you agreed to when signing up, your account has been closed and the existing balance has been confiscated.

An overview of this has been sent to our legal department, who will take the appropriate measures that are within our legal rights. In case you would like to add anything from your end to this dossier, you can do so within 7 calendar days, until the 18th of June 2020.

-----------

I responded to this email with the selfie and the handwriten note they wanted and asked them if they would like to make the video call that they had asked and also to this accusations that they told me i dont agree to anything because i register to the Arcanebet Casino i played with the terms and conditions and the bonus terms without breaking any term and they lock my account and dont pay me . I only have my account in my name and i played following the terms if saying maximum 5 bet and 0,50 per line and you play like that how is this the betting repetitive pattern they say ? I also asked about the evidence they say they have but they cannot send me because they cannot give away the information. So im making a complaint because i think they accused me so they dont have to pay me my winnings .

staus Resolvido
€3055

Estatísticas de Reclamações

Resolvido 4
Valor médio $ 3,763
Duração média da reclamação 5 dias
Resposta média 2 dias

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Avaliação do jogador
9/10 78 revisões

Principais avaliações de nossos jogadores

This casino amazing!! Very fast prize payout. Quick help with anything in live chat! Simply the best online casino! I won for the first time when I registered, I can only recommend it to everyone.
Good luck to everyone

Hey there, dear Janos30x, Thank you 30x for the compliments! Nothing gives us greater pleasure than to see a review like this. We really do try to put the player front - and centre in everything we do, so when one of them is so satisfied that he takes the time to write about it online, it gives everyone over here an incredible boost in motivation, to continue to give it our best, every single day. Thank you so much for that and for being a part of our community! Good luck ahead! Team arcanebet

user avatar

What I like most about Arcanebet is that they have THE BEST support that I've encountered and by this, I'm not only referring to casino sites but in general. I encountered minor issues and all of them were resolved instantly since they have this live chat feature. Also, even if their live chat is offline, I immediately get responses via email in 20 minutes or less. Arcanebet is very beginner friendly too. I highly recommend this to anyone even if you're a beginner. I tried other online casinos but I always came back to Arcanebet. I can confidently say that none of them are as good and nice as Arcanebet.

I honestly really can't think of anything. I'm not being pretentious or what but even if I encountered minor issues at Arcanebet, all of them were instantly resolved by their amazing customer service. I really can't think of any negative thing to say. Such an amazing company and support staff.

Kumusta, dear Cirrus! Thank you very much for the nice words! We always try our best to solve each issue as fast as possible, the only way we know how - with professionalism and friendliness, because it's people like you that make us really enjoy our job. arcanebet welcomes both beginners and aficionados, and the fact that you've noticed this means a lot to our support team and the company as a whole. We hope you'll have countless more good memories with arcanebet in the future! Good luck and salamat po, friend! Team arcanebet

user avatar

This casino is a very layed back, corky place to come hang for a bit. It's staff are some of the kindest and easy going crew to converse with. (Special thanks to Selena, one of the best reps I've talked to - in the 3 years of me playing online.) I hope she gets a nice holiday bonus this year, as Selena well deserves it.
Arcane bet has very generous promotions, along with the #1 rated games to play them on. The navigation of this beaut is strait forward, and playing from Canada - not a flinch of lag on slots.
Verification is pretty basic and they're quick to get you verified. I haven't done a withdraw yet, but when good fortune arrives - I'm sure the process will be just as breezy.
As time passes, I find myself coming back here - more than the sites that used to have lady luck sitting next to me.
I will most likely be playing more often than others.
Thanks Arcane
*Po0f!!*

What I don't like... I cant high-five these guys through my screen. Perhaps a crisp emoji wink (thumb made with love) shall do for now. ^_-
Good luck in the future guys, I can see this site doing really well. (Especially if you keep reps like Selena on the payroll)
Meatspin out.

Ahoy there, Meatspin! We're so thankful for your kind words! We've worked hard on making a nice and rewarding offering available and it's reviews like yours that make us want to work even harder. Your appreciation means the world to us! Sorry to hear lady luck hasn't been sitting next to you on your first few sessions with us so far. If only we could choose our winners… Rest assured though, when that big win rolls-in, we'll be happy to spoil you with something else we're proud of: lightning-fast withdrawals! Now on to the last and most important point: Selena says "Hey!" and "Thanks!" and she was seen smiling ear-to-ear the whole day around the office. :) Thank you from all of us for this review and a digital-through-the-screen-high-five right back at ya! Team arcanebet

user avatar

This is literally the best casino I've ever played in.
My verification was processed very quickly. The withdraw was smooth and took place within minutes literally (unlike the usual purposeful delay from many casinos in their hope to spend back your winnings). The customer support is very friendly, competent, and straight to the point.

There is really nothing to dislike about this casino. It is very fair and without misleading terms and conditions. So far my best 2020 casino and up to this point. Thank you for the great experience!

Hey-ho, NIKO866! We couldn't be happier for your experience with our casino and we hope you'll have many more wonderful stories to share in the upcoming months and years. We're working hard to get better every day and we hope you'll put arcanebet on your best casino list for 2021 as well :) Thank you so much for taking the time to leave us this lovely review. We hope to see you online and in chat soon! Team arcanebet

user avatar

This is one of the few casinos where customer service delivers beyond all expectations!
I see that askgamblers have considered the availability time for live chat time as a minus, but I think Arcanebet's response time by email is faster than other casinos have on their live chat response.
Account verification and withdrawals are among the fastest I've experienced. The website is fast and stable. I can highly recommend Arcanebet!
I also want to point out something I think is very important: the terms and conditions (especially on the welcome offer) is clear. They don't try to hide it behind some complicated and miss leading terms, like I've seen on many other casinos.
Thumbs up!

Hey there, Pausefisk! Nothing is more satisfying than having players onboard, such as yourself, who notice these things, such as transparent and friendly terms and conditions, and who appreciate the service we try to provide day after day. Thank you so much for being part of our community and for taking the time to leave this review <3 We wish you the best of luck, every time you have a go on arcanebet! Keep having fun and have a great one! Team arcanebet

user avatar

Great Casino with great selection of games from different providers! good bonuses with low wagering requirement,
Verification and withdrawal process is super fast, live chat is friendly and helpful
Registered here about week ago and I was lucky won some money after requesting withdrawal got the money in les than 24 hours! definitely Casino to play with.

To be honest there is nothing to dislike for this amazing Casino, and they are definitely on my list of favorite Casinos
that I play, and one to be voted for best Casino 2020.

Hi there, Boss78! We couldn't be happier for you and when we first read your review, we felt like we were reading arcanebet's vision, mission and promise to its players: "good bonuses with low wagering requirement, fast verification and withdrawal process and friendly and helpful live chat". That's exactly what we are aiming for and it's so lovely to read that this is what you experienced with us. Thank you so much for your kind words. We appreciate them more than you can imagine :) Cheers to many more fun and memorable moments ahead! From us, to you, nothing but good luck! Team arcanebet

user avatar

So, actually, I found about arcanebet thru ask gamblers cause I wasn't satisfied with last experiences in other casinos. After a few deposits ( with good bonuses) I got my first win. The verification process was super quick thru chat with agent and I got my money very fast. So far best online casino. I don't like that they don't have my currency (HRK) Croatian kuna.

Dear CM1302, You just made our day with your review! Thank you for that! Reading "best online casino" from one of our readers is more or less like hearing "I love you" or "I miss you" from one of our loved ones. Sure, we may exaggerate a little, but that's only because we put so much passion into our work and we appreciate every bit of feedback. Be it positive or negative. We're always looking for ways to improve our services, and we're planning on adding new currencies in the future. Will HRK be one of them right away? We can't say for sure, but we'll notify you as soon as it should be introduced to arcanebet. Until then, never hesitate to reach out on support and see if we can find a way to help you with currency conversions. Thank you once again for taking the time to leave this review and we hope to see you online soon! Kind regards, Team arcanebet

user avatar

Where to start? I mean - it scores on top of every single thing on a online casino could offer.
1. Great timeframe of cashouts (1 - 5 hrs)
2. Super friendly support solving issues superfast, are very friendly, nice chitchat while issues being solved (Hi Simon and Selena)
3. Good value on tournaments and cashbacks 4. Have all the slot you ever need for a fun time
Ill give this casino 10/10 any day. Pls don't change this approach to the players out there.

If I could come up with something to change it would be:
1. 24/7 live chat (Whith the same awsome support)
2. Some more providers or slots missing out from providers they have (Ex: Opal fruits and Danger High Voltage from BMG)
3. Some more bonus offers (% deposit bonuses from time to time)

Hello dear Gumblurr, You made us smile with your kind words. We liked your review so much, we actually read it a couple of times. We love that you like arcanebet and its services and we promise to stay true to our high quality standards. We're working hard to expand our support hours, but the Simon's and Selena's of this world do not grow on trees unfortunately and the quality of the interaction remains our top priority. We'll get there though and when we do, you'll be the first to know! Ditto for when we're adding new gaming content - which is a continuous effort. Thank you once again for this lovely review. Simon and Selena said "Hi" back by the way and hope to see you on chat soon :) Kind regards, Team arcanebet

user avatar

Gave this casino a shot based on the overall review score provided by Ask Gamblers.

Fast verification process compared to other casinos (within the same day). I have been fortunate to be able to withdraw my winnings, and it has been taken care in a timely manner to the same method of payment that I deposited with (Interac - Canada) - which is a great feature.

Whenever I did have an inquiry, their customer service chat has been TOP NOTCH. I have interacted with Simon a few times via email, and he has been very kind, responsive, and proactive with my inquiries. He assured me that things will be taken care of, and followed up accordingly. Really nice to have a customer interaction such as this.

Very good and positive impression overall from this Casino.

Just a few minor things (again very minor):

- They have few low stakes live dealer blackjack tables (between 5 to 25) at one time. In those low stake tables, they do not have $1 denominations to bet with (minimum $5).

- Chat not available all the time (only specific hours as also highlighted by the overall Ask Gambler cons).

- To do set deposit limits, time outs on your account or other responsible gaming features - you have to do so via chat (instead of having a separate section to be able to do it yourself). So if the chat is not available due to the hours, you have to send a follow up email and it will only be taken care of when they are in office hours.

Hi ASTROFLY21, Much like your username, your very nice review left our colleagues from customer support feeling like they are flying to the stars :) Everybody here is so grateful for your kind words and positive feedback - this is what drives us to keep pushing further and it helps us improve in every possible way. But we also understand the importance of having someone available to help out, so we will do our best to expand our support availability in the very near future. The same goes for offering players the option of setting account limits and having access to responsible gaming tools, this is already in the works and it won't be much longer before we will be able to offer you this option. Lastly, we will conduct a review of our current Live Casino offering, and if possible, we will be happy to add more tables with lower stakes. Thanks again for taking the time to share your thoughts with us and the community, and we hope that you will continue having a great time at arcanebet. If you need anything, please don't hesitate to reach out! Best regards, Team arcanebet

user avatar

Such an easy place to play. These guys are punching way above their weight in terms of service, speed of cashing out and 100% transparent terms and conditions that are fair and reliable. I have not got a bad word to say about them yet. Slick design, well managed, well run and the money out comes before you have even finished a session. I have not taken any huge wins here yet but slow and steady wins the race.

Hi 40WATTS, And many thanks for the nice review, it is both humbling and motivating ;) We're thrilled that you like the design and layout of the website, and more so, our current promotions and services. Full transparency and speedy delivery are two key elements that, in our opinion, should not be missing from any online gaming establishment, and you can count on us to deliver both at all times. We also hope that you will continue having a fun time here with us, and also get your hands on that first huge win on your next sessions here! Good luck, and don't hesitate to get in touch if you have any further questions of feedback for us! Warm regards, Team arcanebet

user avatar

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