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Arcanebet Casino

Nossa classificação CasinoRank
8.5/10
CasinoRank
Classificação dos jogadores 78 Avaliações
Tempo de resposta às reclamações 4 Reclamações
2 dias média 4 Reclamações
O que gostamos
  • Mais de 3 mil jogos de cassino disponíveis
  • Pode ser acessado pelo computador ou celular
  • Caça-níqueis online de fornecedoras confiáveis
  • Suporte via chat online
  • Jogos de cassinos ao vivo
O que não gostamos
  • Metódos de pagamento restritos
  • Horário de atendimentodo suporte via chat online é limitado
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Arcanebet Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://arcanebet.com/pt/casino
Estabelecido em
2020
Licenças
Curacao
Programa de Afiliados
Idiomas
Português, Inglês
Tipo de Cassino
Celular, Jogo Instantâneo, Crypto Casino
Programa VIP / Fidelidade
Loyalty Program

Arcanebet Casino é um dos cassinos online com grande coleção de jogos — mais de 3 mil títulos desenvolvidos pelas melhores fornecedoras de iGaming, como NetEnt, Microgaming, Play’n GO, Pragmatic Play, Red Tiger Gaming, entre outras. O site está disponível em português, apresenta inúmeros jogos de cassino e pode ser acessado tanto pelo computador quanto pelo celular. O Arcanebet Casino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Por conta de restrições, jogadores de certos países não podem abrir conta no site do cassino. A relação completa de países e territórios restritos está disponível em “Mais detalhes do cassino”. 

Jogos online

Os mais de 3 mil jogos disponíveis no site do Arcanebet Casino podem ser facilmente encontrados nas categorias caça-níqueis online, jackpots, clássicos, favoritos, popular, e jogos de mesa. Além disso, é possível encontrá-los pelo título, utilizando a ferramenta de busca, ou por provedor (NetEnt, Microgaming, Play’n GO, Pragmatic Play, entre muitos outros). Caça-níquel Ring of Odin, caça-níquel Dawn of Egypt, caça-níquel Charlie Chance in Hell to Pay, caça-níquel Vault of Anubis, caça-níquel Mega Fortune, caça-níquel Starburst e caça-níquel Immortal Romance são alguns dos títulos disponíveis.

O jogadores também podem acessar os populares jogos de mesa e as principais variações de Blackjack, Jogo da Roleta, Poker e Bacará. Quem é fã de vídeo poker ainda conta com diversas versões, como All Aces Poker, Deuces Wild Poker e Joker Poker. 

Cassino ao vivo

O site disponibiliza uma seção com jogos de cassino ao vivo, com crupiês reais e uma atmosfera mais realística. Cada sala oferece algo diferente, tanto com relação ao tema quanto aos limites de aposta. Os jogos apresentados na área de cassino ao vivo foram desenvolvidos por fornecedoras de software confiáveis do mercado, como NetEnt e Evolution Gaming.

Cassino para celular

Os jogadores podem acessar os milhares de jogos por dispositivos móveis e smartphones. Para tanto, basta um navegador móvel compatível e, dessa forma, não é necessário instalar nenhum aplicativo. 

Suporte

Quem precisar de assistência ou quiser tirar dúvidas pode contar com a central de atendimento do cassino. A forma mais rápida de entrar em contato com a equipe é por meio do suporte via chat online, disponível de segunda à sexta, das 9h às 18h (UTC+2). Entretanto, também é possível enviar e-mail fora do horário de atendimento e inclusive aos finais de semana. 

Segurança e imparcialidade

O cassino considera a segurança como prioridade e, por este motivo, utiliza métodos de criptografia para manter as informações pessoais e de transações financeiras sempre seguras e garantir tranquilidade aos jogadores. 

Além disso, os jogos foram desenvolvidos por fornecedoras de software confiáveis e é utilizado um gerador de números aleatórios para garantir resultados justos e imparciais

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Arcanebet Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
arcanebet Casino - Confiscated win due to ambiguous bonus terms

Hello. I have an account in Arcanebet casino and i played there many times. I was happy and enjoyed every time i played there, until last time i played there and i had i win of 1910,75 euros. After that i got email to verify my account, so i sent email and i uploaded my documents in my account. And so i got email that Arcanebet confirm my account are verified and i can make my withdrawal. I made my withdrawal, then i got email from the casino the withdrawal are rejected because there where some reason for this. These to reasons they mention in the email was:

1.Betting with high variance, whereby you claim a promotional offer and place large bets on volatile outcomes, before switching to regular variance outcomes with a lower volatility to clear wagering requirements.

2.Increasing your balance with one pattern and then significantly changing that pattern to complete wagering requirements.

When i got the bonus promotion to my email and i made my deposit, i saw the bonus terms said the max bet is 5 euro and when i played i bet 5 euro, so i did not go over the bonus terms, and i have right as a player to change my bet or my game as long i do not removal the bonus terms. i do not see my self played bet more then the bonus showed this day, so i do not know why Arcanebet rejected my winning and refunded my deposit the day after. I can understand if i bet more then the bonus says, but i did not, and even i did not bet lower. The lowest i bet was 3 euro. I played in this casino many times before and i did not had any issues even i bet the same before also, but when i won, they find other issues for not giving me what i won. And i hope to hear good feedback. Thank you so much.

staus Resolvido
€1910.75
Arcanebet Casino - Played and won, then got locked account and refused to get my winnings

Hello i'm writing a complaint about Arcanebet Casino. I was playing the second deposit offer of the Welcome Bonus after finishing the wager requirements with a balance of 3055 Euro where i was playing a Gamomat Slot named Books and Bulls with 5 Euro Bet as this was the maximum bet on the bonus terms . After finishing the wager i tryed to make a withdraw with the method i had deposit (Ecopayz) but needed first to make verificaton so i uploaded my Identity card and a bill after 10-15 minutes my account was verified so i made a withdraw to my Ecopayz Account of 1000 Euro . I saw after 2 days in my emails that they had asked me a selfie photo holding my ID and a handwritten paper with the date on it also if they could make a video call with me via Skype or WhatsApp . But after sending this email they send me other email saying that :

-----------

Hello Stavroula,

We run a very transparent business where our focus is on the experience of the player. Where possible, we are always on the player's side and try to meet him half-way in case honest mistakes are being made, which would theoretically breach our Terms and Conditions.

At the same time, we do have a zero-tolerance policy against the few that try to ruin it for the many, and it's always a sad moment when we must close a player account and confiscate the player balance when clear abuse is found.

In your case, a thorough analysis performed by our Verification Team and corroborated with clear evidence found by a 3rd Party Risk and Fraud Auditor revealed a clear Bonus-abusive pattern and strategy, and, as per the Terms & Conditions from the Bonus Rules section on the website:

Only real accounts created at arcanebet are eligible to benefit from promotional offers, if the personal information is not accurate and/or up to date we reserve the right to cancel any bonuses or winnings associated with promotional offers. Furthermore, if we suspect any account is involved with fraudulent behavior or intentional promotion abuse, we reserve the right to suspend these accounts. We may, as a result, also confiscate any winnings/bonus and/or funds from such accounts.

It is strictly forbidden to:

Control or maintain more than one active account without prior approval from our management.

Register multiple accounts in order to claim bonuses repeatedly.

Try to exploit games’ volatility through constant and repetitive betting patterns.

As a direct result, and in line with the Terms and Conditions you agreed to when signing up, your account has been closed and the existing balance has been confiscated.

An overview of this has been sent to our legal department, who will take the appropriate measures that are within our legal rights. In case you would like to add anything from your end to this dossier, you can do so within 7 calendar days, until the 18th of June 2020.

-----------

I responded to this email with the selfie and the handwriten note they wanted and asked them if they would like to make the video call that they had asked and also to this accusations that they told me i dont agree to anything because i register to the Arcanebet Casino i played with the terms and conditions and the bonus terms without breaking any term and they lock my account and dont pay me . I only have my account in my name and i played following the terms if saying maximum 5 bet and 0,50 per line and you play like that how is this the betting repetitive pattern they say ? I also asked about the evidence they say they have but they cannot send me because they cannot give away the information. So im making a complaint because i think they accused me so they dont have to pay me my winnings .

staus Resolvido
€3055

Estatísticas de Reclamações

Resolvido 4
Valor médio $ 3,763
Duração média da reclamação 5 dias
Resposta média 2 dias

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Avaliação do jogador
9/10 78 revisões

Principais avaliações de nossos jogadores

I love this casino have been with them for a long time, seen since I've been there lots of improvements including adding in the vip and loyalty reward system.
Always one of the best most friendly supports out of any site I've used.
Great place to play!

Only dislike I have is I don't recieve many email offers I usually have to ask about them, and overnight now there live support isn't there. You can leave a message and they will get back to you, and they will.
Just sometimes it isn't convient.

Arcane bet casino is probably my favorite casino for one of many reasons! They have amazing bonuses and cashback, their interface is awesome to use and they have many, many games along with some of the most amazing and genuine support agents going any time I've had an issue which is very very rare they have always helped out, they have very very fast payouts and verification was also very quick the agents on the live chat were available whenever I needed and overall this site has been my go-to for the last year or so and many more to come !!! Love you arcanebet!

Absolutely nothing I only wish I have known about it before I wasted money on useless casinos that scam their customers with stupid unbeatable wagering I forgot to mention that, arcanebet almost always has minimal wagering the cashback bonus is 1× wager I do believe!!

The introduction of a Loyalty System that rewards players regardless of whether they win or lose is a nice touch, as it shows that the casino values and appreciates its players. The addition of new top-tier game providers is also a major plus, as it gives players a wider variety of options to choose from.

Nothing too specific, but I think Acranebet can improve by regularly conducting user testing and collecting feedback from players to identify and address any issues that may be impacting the player experience.

I like the customer service with this casino's live chat, they are friendly and professional and will suggest games to play if I ask for a reference they are usually pretty nice when asking for free spins through their live chat as well overall i enjoy playing here, I've cashed out a couple of wins

I don't like how when the game decides to have an error it's always when on a bonus and I also don't like the way their loyalty points work... That needs to be reevaluated for sure

I have played here for a couple of weeks and I have to say it's honestly a good place. The staff is amazing super fast and gets things done you don't usually have to wait a long time like at a lot of places. The game selection is amazing and the promotions are good too. If you are looking for a good place with good staff and good rewards I would recommend at least giving this place a chance!

I haven't really found anything I haven't liked. the games are good the service is good the place is the easy layout, I can't really say there's much of a downside here

The site is looking good, they have 24/7 support, the search engine is really good, filters and everything. Registration is super easy, deposit even easier.
They have some bonuses, but I don't use that.

Sometimes I would get kicked out of the slot in the middle of play with some internal error.
And on my last deposit, almost all the slots that I wanted to play didn't work! I got all kinds of errors in the middle of the spin, on refresh my balance would reduce, but I didn't see the spin or if I won/lost it. Chat support told me that they can't do anything about that. I asked for refund and account closure.

I really like playing at this casino. Account verification was a really fast big selection of games definitely one of the best online casino sites. Layout is nice

Nothing to dislike so far maybe they could offer more bonuses or loyalty rewards for frequent players. Aside from that it's a decent online casino just not enough bonuses

They offer the best games. Friendly service, they always there to assist you immediately if you have a question or problem and most importantly the have quick withdrawals. I can highly recommend this casino.

I don't have any dislikes regarding this casino. Some of their games aren't that great. But there's so many to chose from so that's barely a issue. Join them and come see for yourself.

Great casino!
Overall the best one regarding to deposits/withdrawals. Have never had a problem with that before.
Crypto deposits are available as well. This is amazing compared to almost every online casino.
It is available in almost each country.

The list of games is huge.
Great support. They are available to help you at any time of the day. They do have a good knowledge and are really helpful, not like other online casinos.
Overall a great casino.

Nothing overall. I have had a good experience with them until now. I do not think there is a bad thing related to them. Totally recommended to anyone .

A very good site with very kind customer support. Most of the big providers are available, the site is transparent, and easy to navigate. The KYC process is one of the fastest I've ever experienced, as well as the withdrawals. It is surely worth a try :)

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