20bet Casino

I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

Cashout gets declined everytime

€1700

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

€1550

Estatísticas de Reclamações

Resolvido 63

Valor médio $ 6,824

Duração média da reclamação 3 dias

Resposta média 1 dia

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

8.9/10 ● 194 revisões

Principais avaliações de nossos jogadores

Tincert1ni

há 8 meses

10/10

I've tried a few different sportsbooks, but this one stands out because of how fast they settle bets. I do a lot of over/under betting on NBA games, and it's nice seeing winnings come through right after the game ends. Never had an issue with deposits either, which is rare. Solid platform all around.

Thanks so much for your great feedback! We’re really glad to hear you’ve had a smooth experience with fast bet settlements and hassle-free deposits. We appreciate your trust!

20bet Casino há 3 meses

TTDSH14

há 8 meses

1/10

Account suspended for supposed duplicate with Ivibet (different brand), without clear violation or proof. Winnings confiscated despite no bonus abuse or multi-accounting. Support refused to provide explanation. Curaçao license completely unhelpful and unresponsive. Only deposit was refunded. Be warned.

Hi there, We’re sorry to hear about your experience. Please note that account restrictions are only applied after a detailed internal review and in accordance with our Terms and Conditions. We never take such actions without verified evidence. Unfortunately, we can’t identify your account here, but if you contact our support team directly, they’ll review your case again and provide a full explanation regarding the decision and refund.

20bet Casino há 3 meses

Preston98

10/10

There are jackpot games here, but no info on when they were last hit. I couldn’t find a leaderboard or live tracker. That takes away from the fun. I prefer knowing how “ripe” a jackpot is. This site keeps that hidden.

Ermano

10/10

Lots of betting bonuses, always good odds, one of my favorite sites. Btw, withdrawals are probably the best part here, always on time and without delays.

slokarjanko

10/10

Title: A Truly Enjoyable and Rewarding Experience at 20Bet Casino

I’ve been playing at 20Bet Casino for quite a while now, and I can confidently say it’s one of the best online casinos I’ve come across. From the user-friendly interface to the wide selection of games and the excellent customer support, the overall experience has been nothing short of impressive.

First off, the game selection is fantastic—whether you’re into slots, table games, or live casino action, there’s something for everyone. The platform works smoothly both on desktop and mobile, which makes playing on the go just as enjoyable. Providers like NetEnt, Play’n GO, Pragmatic Play, Evolution, and many others are available, offering high-quality graphics and great in-game features.

What really sets 20Bet apart, though, is the VIP program. As a loyal player, I’ve been fortunate enough to reach VIP status and get assigned a dedicated VIP manager. The support I’ve received has been outstanding. My manager has been professional, responsive, and always willing to help with bonuses, free bets, and personal offers. It adds a personal touch that many casinos lack.

Promotions and bonuses are also a big plus. Regular players get access to reload bonuses, free spins, and sportsbook offers, so there’s always something to look forward to. The wagering requirements are fair compared to other platforms I’ve used, and the terms are transparent.

Deposits and withdrawals are smooth and fast. I’ve never had any issues with payments—my withdrawals are usually processed within 24 hours, which is a big deal for me. They support a wide range of payment methods, including cards, e-wallets, and even crypto, which gives players flexibility.

Lastly, I want to mention the overall vibe and professionalism of the site. 20Bet clearly puts effort into making players feel valued. Whether you’re a casual player or a high roller, you’re treated with respect, and your activity is recognized.

To sum up:
• Excellent game variety
• Fair promotions with good wagering terms
• Fast and reliable payments
• Top-notch VIP support
• Clean and easy-to-use platform

I highly recommend 20Bet to anyone looking for a reliable, entertaining, and rewarding online casino experience. Keep up the great work!

I’ve tried many online casinos over the years, and I can genuinely say there’s nothing bad about 20Bet. The experience has been consistently positive, with no issues at all regarding payments, support, game fairness, or platform reliability. It’s a trustworthy site that really values its players.

Stwz2000

8/10

I’ve been using 20Bet for a few months and it’s been amazing for football bets. Payouts are quick and promotions are great. Only issue is the app logs me out sometimes if I switch to another app mid-bet.

Hello, Thank you for your positive feedback! We’re glad to hear you’re enjoying football betting with us and appreciate your kind words about our payouts and promotions.

20bet Casino há 3 meses

Blacksfer1

10/10

I like everything about this casino. You have a big choice of casino games my favorite one is Legend of Cleopatra Megaways. You have a big choice of teams for sports betting. Which for me makes it one of the best casinos If Not the best out there.

Thank you so much for your kind words! We’re really happy to hear that you’re enjoying both our casino games and sports betting options. We truly appreciate your support and are glad to be your go-to platform.

20bet Casino há 3 meses

ItsMeHades

10/10

One of the best and the most legit casinos I have ever played on. Easy and quick withdrawals. Also, I love the sports section. I am into sports betting and their sports section has boosted odds which is awesome.

Thank you for your wonderful feedback! We’re thrilled to know you enjoy both our casino and sports sections. It’s great to hear that the boosted odds and fast withdrawals make your experience even better — we really appreciate your trust and support!

20bet Casino há 3 meses

Pejenkins

10/10

Yo, 20Bet is the REAL DEAL! The live betting feature is sick, and the odds are better than a lot of other books I’ve used. Took a shot on some long shots and actually cashed out big.

Hey, that’s awesome to hear! We’re glad you’re enjoying the live betting and found great value in the odds. Congrats on the big win — hope your next bets bring just as much luck!

20bet Casino há 3 meses

hollosimate98